Kustomer

DECEMBER 27, 2023

Kustomer is proud to announce CRM Powered Proactive Messaging is now generally available! This means, we now offer the ability to use updates on custom objects (e.g. orders/products/etc) to trigger a workflow. Now a customer’s product change can automagically inform them about changes in their order status, such as delivery notifications. Why is this important?

Customer Retention 52

Customer Retention Loyalty Customer Care Customer Relationships 52

SurveySparrow

DECEMBER 27, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Customer (VoC) framework comes in. By collecting and analyzing customer feedback, Voice of the Customer framework help organizations gain valuable insights and make decisions based on data.

Voice of Customer 52

Voice of Customer B2B Net Promoter Score NPS 52

SurveySensum

DECEMBER 27, 2023

In the competitive world of real estate, keeping customers happy plays a pivotal role in differentiating your services and enriching your reputation. For realtors seeking to leave a lasting positive impression on their clients’ minds, understanding how to measure and track customer satisfaction is paramount. This invaluable process offers insights into precisely what clients want and expect from their realtor.

Customer Satisfaction 52

Customer Satisfaction Measurement Demo Reference 52

Help Scout

DECEMBER 27, 2023

In this article, we’ll explore how companies are currently using AI to improve customer experience, and we’ll offer some options for tools to consider if you’re ready to add an AI layer to your efforts.

Customer Experience 59

Customer Experience 2024 Article Customers 59

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Happy or Not

DECEMBER 27, 2023

To truly understand customer satisfaction, it’s crucial to have a strategic approach that enables you to gain insight into their experiences. Measuring customer sentiment and providing detailed insights into specific data that shape these sentiments is essential in today’s highly competitive market. HappyOrNot provides a comprehensive solution that measures customer satisfaction and helps businesses identify areas that require improvement through the pain points & highlight widget.

Customer Satisfaction 36

Customer Satisfaction Transportation Feedback Hospitality 36

Clarivate

DECEMBER 27, 2023

At Clarivate we put sustainability at the heart of our business goals. Environment, social and governance issues are at the core of our global culture, serving as guiding principles for every decision we make. Our sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward.

Government 105

Government Innovation Insights Culture 105

Braze

DECEMBER 27, 2023

Read on to better understand the strategy behind the Braze platform’s suite of drag-and-drop email products and how these tools can support stronger marketing outcomes.

Marketing 98

Marketing 98

kommunicate

DECEMBER 27, 2023

Last Updated on December 27, 2023 Generative Artificial Intelligence (Generative AI) can be rightly called a dynamic force that is reshaping how products are conceived, developed, and refined. For seasoned product managers steering the course of large enterprises, understanding and harnessing the power of Generative AI is no longer a luxury—it’s a strategic imperative.

Management 52

Management 2023 Blog 52

CSM Magazine

DECEMBER 27, 2023

Automated API testing stands as a cornerstone in the modern software development cycle, ensuring that applications perform consistently and accurately across diverse systems and technologies. However, navigating through the intricacies of API testing presents a set of common challenges, from handling parameter combinations to ensuring the security and performance of APIs under different scenarios.

Roadmap 52

Roadmap Presentation ROI Communication 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Forrester's Customer Insights

DECEMBER 27, 2023

In this blog, I look at digitizing an employee experience for both the benefits of sustainability and accessibility. While digitization is relatively easy with a broad technology landscape, making changes for sustainability or accessibility is much harder to do.

Employee Experience 34

Employee Experience Blog Technology 34