InMoment XI
JULY 24, 2024
Customer experience management (CX) can be time-consuming and resource-intensive. That’s where customer experience services (CX services) come in. This blog post explores what CX services are and why more and more companies are turning to expert CX consulting services to enhance their interactions with customers and drive loyalty. What Are Customer Experience Services?
Bill Quiseng
JULY 24, 2024
In 1976, while I was a 20-year-old student at Santa Clara University, CA, I became a part-time charter associate of Marriott’s Great America Theme Park. After graduating from college two years later, I joined Marriott Hotels and until 2021, I’ve been in full-service and luxury hotels and resorts. There was no such thing as CX, but I was doing more than serving to satisfy guests.
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Integrity Solutions
JULY 24, 2024
In an increasingly complex and competitive business world, small businesses often face unique challenges that can hinder their growth and success. One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. Small business sales training is not just about learning how to sell more products or services; it’s about transforming the mindset of your sales team, enhancing the value they
CSM Magazine
JULY 24, 2024
The results of a new survey into the customer service industry have been released by CommBox. The survey reveals a growing call from UK consumers for brands to find ways to fix declining levels of customer satisfaction, particularly as customers become more unforgiving of poor service delivery. Commissioned by CommBox , a leading conversational AI-powered digital customer engagement platform, the survey of over 1,000 consumers and 250 managers in customer-facing organizations reveals an overarc
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Optimove
JULY 24, 2024
Up your mobile marketing game with this guide Download Now Why it Matters: When marketers are charged with improving customer acquisition and conversion through social media campaigns, but have limited access to data and budget, the task can be impossible. In this blog post, learn how Optimove’s CRM Marketing Platform helps lotteries to accomplish the task and secure stellar results across important marketing KPIs, including reach, conversion, and costs.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Braze
JULY 24, 2024
Learn how Movable Ink’s Link Preview can help you create 1:1 personalized images at the moment of render into any SMS message to drive higher user engagement and click through rates.
Blueshift
JULY 24, 2024
At Blueshift, we aim to empower marketers with the tools they need to leverage their data, driving personalized and impactful customer experiences. We understand the challenges marketers face in managing and activating their data efficiently. Today, we are excited to announce our latest integration with Google BigQuery, further expanding our robust data ecosystem, which already includes native integrations with Snowflake and Databricks, respectively.
The DiJulius Group
JULY 24, 2024
Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse? On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncover the secrets behind reducing.
Doing CX Right
JULY 24, 2024
Discover strategies for effective self-advocacy, mentorship, and career progression, especially for women leaders and minorities The post Women Leaders in Male-Dominated Fields: Success Stories and Strategies appeared first on Doing CX Right.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
The DiJulius Group
JULY 24, 2024
Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse? On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncover the secrets behind reducing.
Upstream Works
JULY 24, 2024
Our latest blog post outlines three practical applications of AI that will improve the agent experience and, in turn, improve CX. The post 3 Ways Contact Center AI Improves Operational Efficiency appeared first on Upstream Works.
IntouchInsight
JULY 24, 2024
As we move through July, we're excited to announce three new features in Intouch Intelligence (IQ) that enhance usability and provide deeper insights. This month's updates include an enhancement to saved filters, the addition of a legend on the Question Summary Dashboard, and a new metric for reporting on case resolution times.
Strativity
JULY 24, 2024
Before starting your next consumer insights RFP, explore our expert recommendations in this e-book – an essential resource for strong partnership and measurable success
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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.
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Advantage Communications
JULY 24, 2024
Overcome data security fears! Learn proven strategies & security measures secure your sensitive information. Advantage Communication: Your BPO data shield.
Strativity
JULY 24, 2024
The post What Does Google’s Cookie Reversal Mean for Advertisers, Users and the Future of Digital Experiences? appeared first on Material.
Forrester's Customer Insights
JULY 24, 2024
When I mention Forrester’s exciting new research strand around the future of mobility, a surprising number of people often — wrongly — think I just mean cars, electric vehicles or autonomous mobility.
Strativity
JULY 24, 2024
The post 10 Ways to Optimize Your Cloud ROI appeared first on Material.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
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