ShepHyken

AUGUST 25, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience.

Article 80

Article Customer Service 2024 Customer Centricity 80

CSM Magazine

AUGUST 25, 2024

Buridan’s Ass is a philosophical paradox illustrating a donkey placed at exactly the same distance between food and water, unable to choose and ultimately dying of hunger and thirst. Named after 14th-century philosopher Jean Buridan, the paradox critiques moral determinism, suggesting the inability to make a rational choice between equally desirable options.

Customer Service 52

Customer Service Management Customer Service Representative Customer Satisfaction 52

Brandwatch CX

AUGUST 25, 2024

Understand how Social Media Marketing Platforms work and how they can be useful to you and your business. Learn more about this in our comprehensive guide.

Social Media 52

Social Media Marketing 52