ShepHyken

MAY 5, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.

2024 81

2024 Article Customer Service Social Media 81

Strativity

MAY 5, 2024

The post Empowering UX Researchers: Balancing Independence with Stakeholder Engagement appeared first on Material.

Engagement 52

Engagement 52

ShepHyken

MAY 5, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.

2024 68

2024 Article Customer Service Social Media 68

Thematic

MAY 5, 2024

Qualtrics X4 Summit is the most attended customer and employee experience event. Close to ten thousand people join Qualtrics X4 each year in Salt Lake City. To be honest, I regret not adding it to my “conference circuit” sooner. This was my second time, and again it’s definitely been worthwhile! The unique thing about Qualtrics X4 is the lineup of speakers.

2024 48

2024 Events NPS Definition 48

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Opinionator

MAY 5, 2024

Key Takeaways: Understand the Role of Ratings: Learn why golf course ratings and reviews are critical in the industry. Implement Real-Time Feedback: Discover how systems like Opiniator can improve golfer satisfaction and ratings. Leverage Technology: Explore technological tools that aid in gathering and analyzing golfer feedback. Engage with Golfers: Tips on using feedback to build […] The post Improve Golfer Satisfaction with Real-Time Feedback: Manager’s Guide appeared first on Opi

Feedback 40

Feedback Technology Engagement Management 40

Opinionator

MAY 5, 2024

Key Takeaways: Understand the Role of Ratings: Learn why golf course ratings and reviews are critical in the industry. Implement Real-Time Feedback: Discover how systems like Opiniator can enhance golfer satisfaction and ratings. Leverage Technology: Explore technological tools that aid in gathering and analyzing golfer feedback. Engage with Golfers: Tips on using feedback to build […] The post Boosting Golf Course Reviews with Real-Time Feedback: A Manager’s Guide appeared first on

Feedback 40

Feedback Technology Engagement Management 40

Strativity

MAY 5, 2024

The post Mastering Drupal’s Evolution: Essential Insights for Upgrading Beyond Drupal 7 appeared first on Material.

Insights 52

Insights 52

SurveySparrow

MAY 5, 2024

Who doesn’t like gifts, eh? I was snuggled up in my cozy sweater right in front of the fireplace, thinking about how blissful December nights are! That’s when my phone pinged- a message from my Secret Santa! Of course, it’s also the time for you to be someone’s Santa! But here’s the thing—how do you find the perfect gift when you have no idea what they want?

Workshop 52

Workshop Books Presentation Events 52

Strativity

MAY 5, 2024

The post What to Know When Considering Drupal Multisite Functionality appeared first on Material.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Forrester's Customer Insights

MAY 5, 2024

Foundation models are the basis of the generative AI (genAI) revolution. Acquiring foundation models from external providers will soon become the norm. Here is an APAC-focused view of AI foundation models.

Presentation 34

Presentation Innovation Technology Insights 34

Strativity

MAY 5, 2024

The post Faced with a Cookie-Free Future, How Can Digital Advertisers Adapt? appeared first on Material.

Advertising 52

Advertising 52

Strativity

MAY 5, 2024

The post How to Decide If Multisite Architecture is the Right Choice for Your Enterprise appeared first on Material.

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