Sun.May 05, 2024

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Top 5 Customer Service & CX Articles for Week of May 6, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.

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My Take on Qualtrics X4 2024 and the AI announcements

Thematic

Qualtrics X4 Summit is the most attended customer and employee experience event. Close to ten thousand people join Qualtrics X4 each year in Salt Lake City. To be honest, I regret not adding it to my “conference circuit” sooner. This was my second time, and again it’s definitely been worthwhile! The unique thing about Qualtrics X4 is the lineup of speakers.

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Top 5 Customer Service & CX Articles for Week of May 6, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible.

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Empowering UX Researchers: Balancing Independence with Stakeholder Engagement

Strativity

The post Empowering UX Researchers: Balancing Independence with Stakeholder Engagement appeared first on Material.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Boosting Golf Course Reviews with Real-Time Feedback: A Manager’s Guide

Opinionator

Key Takeaways: Understand the Role of Ratings: Learn why golf course ratings and reviews are critical in the industry. Implement Real-Time Feedback: Discover how systems like Opiniator can enhance golfer satisfaction and ratings. Leverage Technology: Explore technological tools that aid in gathering and analyzing golfer feedback. Engage with Golfers: Tips on using feedback to build […] The post Boosting Golf Course Reviews with Real-Time Feedback: A Manager’s Guide appeared first on

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Mastering Drupal’s Evolution: Essential Insights for Upgrading Beyond Drupal 7

Strativity

The post Mastering Drupal’s Evolution: Essential Insights for Upgrading Beyond Drupal 7 appeared first on Material.

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Presenting The First Forrester Report On AI Foundation Models For APAC

Forrester's Customer Insights

Foundation models are the basis of the generative AI (genAI) revolution. Acquiring foundation models from external providers will soon become the norm. Here is an APAC-focused view of AI foundation models.

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How to Decide If Multisite Architecture is the Right Choice for Your Enterprise

Strativity

The post How to Decide If Multisite Architecture is the Right Choice for Your Enterprise appeared first on Material.

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How Drupal Maintenance & Support Helps Create Seamless Website Performance

Strativity

The post How Drupal Maintenance & Support Helps Create Seamless Website Performance appeared first on Material.

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Manual Call Reviews? There's a Better Way!

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

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Faced with a Cookie-Free Future, How Can Digital Advertisers Adapt?

Strativity

The post Faced with a Cookie-Free Future, How Can Digital Advertisers Adapt? appeared first on Material.

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What to Know When Considering Drupal Multisite Functionality

Strativity

The post What to Know When Considering Drupal Multisite Functionality appeared first on Material.

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