ShepHyken
JANUARY 28, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Can Disneyland Teach Us about the Customer Journey? by Tricia Cleppe-Fortier (MyCustomer) Why is Disneyland the most magical place on earth?
CSM Magazine
JANUARY 28, 2024
As digital security concerns mount, the adoption of Multi-Factor Authentication (MFA) solutions becomes increasingly critical for protecting online identities and data. Traditional MFA approaches, while beneficial, face new challenges as cyber threats evolve. Next-Gen MFA solutions stand at the forefront of this evolution, enhancing security protocols beyond conventional systems.
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Clarivate
JANUARY 28, 2024
Competition for funding is tough and researchers need help to make their grant applications stand out. The Web of Science Grants Index from Clarivate helps researchers seamlessly incorporate valuable awarded grant data from hundreds of funders into their grant proposal development. By exploring what has already been funded, researchers can make informed decisions when applying for new grants.
Doing CX Right
JANUARY 28, 2024
Are toxic employees driving your customers away? Learn how to attract top talent and increase customer satisfaction on Doing CX Right Podcast with host Stacy Sherman & guest Bryan Adams. The post Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction appeared first on Doing CX Right.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
West Monroe
JANUARY 28, 2024
The global diagnostic market size is projected to double in the next decade, increasing from the current $165.6 billion to nearly $350 billion. It's expected to grow 4.6% in the United State to $40.1 billion by 2026, fueled by the convergence of advancing diagnostic technologies and a rising demand for clinical diagnostics. This favorable landscape has attracted new entrants and investors eager to capitalize on the opportunities.
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