ShepHyken

SEPTEMBER 22, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Your Customers Are Changing Fast, Are You? by Joseph Michelli (CustomerThink) Howard Schultz noted that the Starbucks needs to focus on being experiential rather than transactional.

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Article 2024 Customer Service E Commerce 88

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our Partner Ecosystem offers live demos and real-world examples highlighting how these collaborations can help you deliver top-tier player experiences and drive deeper engagement. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

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2024 Download ROI 2015 59

West Monroe

SEPTEMBER 22, 2024

Just back from an electrifying week at Dreamforce 2024 , West Monroe is ready to turn the latest innovations into game-changing value for our clients. As a Summit partner for more than 15 years, we know how to navigate this conference and extract the best insights. Whether you were there in person, virtually, or missed it entirely, we’ve distilled some of the top highlights just for you. 1.

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2024 Customer Experience Innovation Touchpoint 52

Doing CX Right

SEPTEMBER 22, 2024

Learn how to create a culture of accountability where your team takes ownership, drives results & delivers exceptional customer experiences with Stacy Sherman and Robert J. Hunt The post Accountability Over Excuses: How to Transform Your Business Culture for CX Success appeared first on Doing CX Right.

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Culture Customer Experience Customers 59

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Kapta Customer Success

SEPTEMBER 22, 2024

Introduction to Revenue Retention Revenue retention is a critical metric for businesses that operate on a subscription or recurring revenue model, such as Software as a Service (SaaS) companies. It measures the ability of a company to retain and grow its existing customer base, which is essential for long-term success and sustainable growth.

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Metrics Measurement Customer Base Customers 59