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Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Beyond the First Purchase: How AI Is Transforming Customer Retention Strategies by Erik Huberman (Grit Daily News) Diving deeper into the transformational role of AI in customer retention, were not just witnessing a shift.
As mentioned in last weeks newsletter, I am grateful to the community that has signed up to this newsletter. We have exceeded the 500 people mark and given the distinction of those signed up, I am excited to continue sharing my thoughts on the marketing tech domain. The title of this newsletter will no doubt invoke a reaction from two groups. Those very creative individuals will have an aversion of ROI preceding the marketing term and a smaller subset of finance invidiauls on this list will have
Efficient retail stocking procedures ensure merchandise is available for customer purchase. When shelves are well-stocked and organized, it creates a positive customer shopping experience, increases sales opportunities, and ensures smoother store operations. Additionally, a study revealed that out-of-stock items result in $1 trillion in lost sales globally every year, with 34% of shoppers choosing to go to a competitors store when faced with an empty shelf.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Learn how the revolutionary "15% rule" sparks billion-dollar innovations, why kindness drives productivity, and how to build design teams that deliver impactful results with Stacy Sherman and PepsiCo's Chief Design Officer, Mauro Porcini. The post Why Your Company Needs a Chief Design Officer (And What They Actually Do) appeared first on Doing CX Right.
Jensen Huang says AI agents are a multi-trillion-dollar opportunity. Mark Benioff thinks agents represent what AI was meant to be. And Satya Nadella thinks SaaS is dead. Its 2025, and agents are the only game in town (or so it would seem).
Jensen Huang says AI agents are a multi-trillion-dollar opportunity. Mark Benioff thinks agents represent what AI was meant to be. And Satya Nadella thinks SaaS is dead. Its 2025, and agents are the only game in town (or so it would seem).
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