ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Article 62

Article 2023 Customer Service Magazine 62

Doing CX Right

AUGUST 6, 2023

Antonio Grasso, well know technologist, and Stacy Sherman reveal the next-level Customer Experience strategies for the post-digital era. Listen to podcast for comprehensive insights. The post The New Rules of Customer Experience in a Post-Digital Era appeared first on Doing CX Right.

Customer Experience 52

Customer Experience Insights Customers 52

Magellan Solutions

AUGUST 6, 2023

The finance and accounting world is undergoing a technological revolution. Artificial intelligence (AI) tools now play a critical role in resolving common problems, such as erroneous computations and analysis. As a business owner with an accounting practice, you can use Artificial Intelligence advances to transform your work processes. AI tools for accountants can automate repetitive tasks, enhance fraud detection, enable predictive modeling, and simplify compliance procedures.

Financial 98

Financial 2013 Insights Information 98

kommunicate

AUGUST 6, 2023

Last Updated on August 6, 2023 Large language models like ChatGPT(OpenAI), Bard(Google), Claude(Anthropic), and LLaMA(Meta) have seen a significant rise in its usage across different industries. One can easily ask these chatbots to write code for a mobile app or help summarise a 1,000 pages book in seconds. But healthcare is a very complex industry. [.

Healthcare 92

Healthcare 2023 Books Blog 92

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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