InMoment XI
OCTOBER 17, 2024
Understanding customer expectations and behaviors is crucial to delivering consistent value and accomplishing key business metrics. In fact, 66% of customers expect companies to understand their needs. With the help of the tried-and-tested customer feedback questionnaire, businesses can take the first step toward boosting satisfaction, retention, and brand reputation.
TechSee
OCTOBER 17, 2024
In the rapidly evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways to enhance efficiency, reduce costs, and foster customer loyalty. The integration of visual service and AI has emerged as a powerful solution, revolutionizing how companies interact with their customers and streamline their operations. Here, we will explore the transformative impact of visual service and AI, drawing insights from real-world examples and highlighting key strategies for
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Beyond Philosophy
OCTOBER 17, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Getting customers to leave feedback is a challenge. However, that feedback is essential to managing your experience. So, what’s the secret here? An expert told me this: do it immediately, keep it fast, and keep it simple.
Thematic
OCTOBER 17, 2024
Between 80-90% of the world’s data is unstructured. That includes customer reviews, social media posts, chat messages, and emails. Making sense of this data can be challenging, especially when you factor in jokes, sarcasm, and other complexities of human language. Sentiment analysis tools help turn this messy data into clear insights, revealing how people actually feel.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Feedbackly
OCTOBER 17, 2024
No one can help you steer your business in the right direction more than your customers, and that’s why their feedback is so important. Gathering feedback regularly and having a good feedback management platform can help brands understand where they stand in the market and what needs to be improved. Customer feedback is vital for enhancing customer experience and offering a seamless buying journey for your clients.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Clarivate
OCTOBER 17, 2024
The Alethea Instructor Assistant is an AI-driven tool designed to streamline the creation of reading assignments for instructors. Guiding questions can boost student engagement with reading materials and foster critical thinking skills. Now available within Alethea , the Instructor Assistant enables educators to easily generate effective questions that bring reading assignments to life, seamlessly integrating into existing learning management system workflows.
CSM Magazine
OCTOBER 17, 2024
In today’s evolving business environment, effectively handling contracts is more important than before. The emergence of contract review intelligence has brought about a change in the way contracts are managed by organizations. This innovative technology does not only save time but also improves precision, minimizes mistakes made by humans and ensures adherence to regulations.
Clarivate
OCTOBER 17, 2024
In-licensing and acquisitions are fast tracks for pharmaceutical companies to access groundbreaking technologies and assets that will drive the next generation of transformative patient treatments. Dealmaking is not a trivial process. Audience members during the recent Clarivate webinar Emerging Deal Trends in Biotech and Pharma identified three of the biggest challenges they face when securing deals.
Forrester's Customer Insights
OCTOBER 17, 2024
Every year for the last 26 years, Forrester has convened its Board of Clients — a group of clients (pic to the left) who advise us on our strategy, new products, and research agenda.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Clarivate
OCTOBER 17, 2024
Artificial intelligence (AI) already enhances a range of legal processes. From contract and due diligence reviews to e-discovery and legal research, early adopters of AI have seen undeniable benefits in speed, accuracy and efficiency. Today, AI promises many of the same benefits in the context of patent preparation and prosecution. However, between the decision to invest in AI-assisted patent drafting software and achieving a positive return on investment, a lot of hype and mischaracterization c
Clarivate
OCTOBER 17, 2024
Healthcare delivery has not been the hottest topic on the campaign trail this election season, despite sharp policy differences between the candidates and parties. However, issues such as drug pricing, the Affordable Care Act, Medicare, M&A and telehealth are still worth watching as significant changes could be on the horizon regardless of who wins in November.
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