Retently
AUGUST 18, 2024
High NPS scores can definitely feel like a big win. After all, Net Promoter Score is a popular way to gauge how happy your customers are and how likely they are to recommend your business to others. It’s a straightforward metric that many businesses use to celebrate their customer satisfaction. But here’s the catch: a high NPS doesn’t always mean everything is going perfectly.
Doing CX Right
AUGUST 18, 2024
A week of silence revealed surprising truths. Could these lessons transform your leadership style and business? Read more now. The post Silence Speaks: Leadership Lessons from 7 Days Without My Voice appeared first on Doing CX Right.
ShepHyken
AUGUST 18, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Fueling growth through moments of customer delight by Ankit Bisht and Sangeeth Ram (McKinsey & Company) Delight has the power to elevate customer experience as well as amplify loyalty and growth for businesses across sectors.
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