Sun.Dec 24, 2023

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Top 5 Customer Service & CX Articles for Week of December 25, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Teeing up Employee Experience to Enhance Customer Experience by Dom Nicastro (CMSWire) This intimate knowledge, combined with his experience in various operational roles within the golf industry, equipped him with a unique perspective on what it takes to elevate a golf clu

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Customer Experience Surveys: Importance, Best Practices and Examples

SurveySparrow

A genuine connection is paramount to providing a healthy CX, like any relationship. Listening intently and catering to your customer’s needs is the only way! But how do we do it? One great way to crack this is by using customer experience surveys ! In this blog, we will look into all you need to know about a CX survey, including its importance, types, and best practices to follow.