eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. From hyper-personalization to autonomous workflows, AI is delivering unprecedented opportunities while posing new challenges.

2025 221

2025 Net Promoter Score B2B Multi-Channel 221

InMoment XI

DECEMBER 17, 2024

Did you know that 80% of organizations have CX teams with 11 or more employees dedicated to the businesss CX program? As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

TechSee

DECEMBER 17, 2024

Field service optimization has become a critical focus for companies striving to meet their customers’ growing expectations for faster and more efficient services. The demand for superior service quality and rapid response times puts significant pressure on organizations, many of which grapple with limited resources and complex logistical challenges.

Customer Satisfaction 109

Customer Satisfaction Innovation Communication Technology 109

Experience Investigators by 360Connext

DECEMBER 17, 2024

What if you could transform your customer experience strategy to drive tangible business results, like increased revenue and reduced expenses? In this milestone 99th episode of the Experience Action Podcast, we wrap up the year by reflecting on the successes and lessons learned in customer experience. Together, we’ll explore five critical questions that will help you evaluate your priorities and achievements this past year.

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2025 Connections Feedback Insights 143

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

ShepHyken

DECEMBER 17, 2024

Its the holiday season, and whatever holiday you choose to celebrate or choose not to celebrate gifting is the norm. So, I have a gift for you: the five easiest customer service tactics that anyone and everyone can do and they wont cost a thing! I was recently asked in an interview, What are the easiest and least expensive customer service or experience tactics a company can implement?

Customer Service 71

Customer Service Customer Confidence Fashion Workshop 71

ShepHyken

DECEMBER 17, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies integrate their sales and support teams to enhance customer interactions? How can small businesses enhance customer support after a sale? What are the benefits of a customer advisory board? Why is it important for companies to proactively communicate when there are problems, service outages, or maintenance periods?

Chief Customer Officer 62

Chief Customer Officer Social Media Customer Relationship Management Touchpoint 62

Genroe

DECEMBER 17, 2024

Your customer is your most powerful asset, yet, few organisations actually manage and monitor their customers as a financial asset? The post Generating Higher Profits by Managing Customers as Financial Assets appeared first on Genroe | Customer Experience | Net Promoter Score.

Financial 88

Financial Net Promoter Score Management Customers 88

CSM Magazine

DECEMBER 17, 2024

Customer expectations are at their peak in the current fast moving and interconnected digital era. Offering a customer service that runs all day is important for businesses: that is one of the ways that they will be able to meet the high demands of the customers. It does not matter if you deal with retail, technology or even online gaming; providing support at any time of the day will increase customer satisfaction and loyalty.

Competitive Advantage 52

Competitive Advantage Customer Retention Customer Satisfaction Loyalty 52

Happy or Not

DECEMBER 17, 2024

Creating a winning voice of the customer (VoC) program is crucial for businesses that wish to thrive in today’s competitive landscape. This guide will cover seven essential steps to build a VoC program that improves customer experience, drives brand loyalty, and increases retention. Each step focuses on understanding your existing customers effectively and sustainably, ensuring lasting results.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Loyalty 36

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

CSM Magazine

DECEMBER 17, 2024

GitHub, the worlds leading platform for developers, has revolutionized the way teams collaborate on software development projects. But as GitHubs user base has grown to include millions of developers from every corner of the globe, the need for GitHub localization has become more prominent than ever. In this guide, well dive deep into what GitHub localization is, why it matters, and how it benefits developers and organizations worldwide.

Document 52

Document Culture User Experience Innovation 52

Optimove

DECEMBER 17, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Q4, or the fourth quarter of the financial year, is crunch time. For online casino and sports betting operators, it isnt just a festive opportunity; its the years final shot to ramp up revenue, hit targets, and outshine the competition. But this period is also the most crowded and chaotic, with players bombarded by countless promotions and offers.

Sports 52

Sports Multi-Channel Download Loyalty 52

CSM Magazine

DECEMBER 17, 2024

Grupo Juguetron, a prominent Mexican company with numerous stores nationwide, has partnered with RELEX Solutions to enhance their supply chain and retail planning through advanced forecasting and replenishment capabilities. The collaboration aims to boost operational efficiency, maintain optimal stock levels, and elevate customer satisfaction levels.

Customer Experience 52

Customer Experience Retail Customer Satisfaction Events 52

eGain Blogs

DECEMBER 17, 2024

Gartner just published the much-awaited Critical Capabilities Report for the Customer Engagement Center for 2025 (client subscription required.) Though not a surprise, we were ranked again at the very top in each one of the critical capabilities for our market spaceknowledge management, digital engagement, automation of engagements, and composability!

2025 40

2025 Customer Engagement Engagement Innovation 40

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

DECEMBER 17, 2024

Face it – Companies must navigate a perfect storm of ballooning customer inquiries, talent shortages, hybrid operations, and a rising tide of customer expectations. To succeed, customer service organizations must curate a set of technologies that underpin their operations.

Customer Service 26

Customer Service Customer Expectations Technology Customers 26

Zonka Feedback

DECEMBER 17, 2024

Improve your CAPA process and streamline quality management with actionable strategies that ensure compliance, improve efficiency and boost patient safety.

Healthcare 59

Healthcare Management Feedback 59

Forrester's Customer Insights

DECEMBER 17, 2024

This research showsthat engaged, healthy, psychologically safe and collaborative security teams experience fewer breaches.

Engagement 26

Engagement Customers 26

Keatext

DECEMBER 17, 2024

For our 2024 year in review, were doing something a little different. Before we look forward to the future, we wanted to first look back at the conversations we had with CX professionals this year. Their experiences with genAI are eye opening.

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2024 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

CSM Magazine

DECEMBER 17, 2024

Mobile casinos have revolutionized the way players approach online gambling, and that with better convenience and enhanced security. With improved smartphone and tablet computing, players need not use desktops to access games. In this respect, the mobile application like Rocketplay mobile casino ensures a value addition in gameplaying by allowing consumers to access casino games on the go.

User Experience 52

User Experience Technology Consumers Interaction 52

Help Scout

DECEMBER 17, 2024

Discover why multilingual support is essential for businesses and how AI can help you connect with your customers across languages more easily.

Article 45

Article Connections Customers 45

Forrester's Customer Insights

DECEMBER 17, 2024

Global averages mask a great deal of nuance. Get an overview of our B2B marketing budget benchmark reports and find out how they can help you evaluate your marketing investment.

B2B 29

B2B Marketing Customers 29

CSM Magazine

DECEMBER 17, 2024

Modern data warehousing solutions are more than just storage systems; theyre powerful tools designed to handle growing volumes of data efficiently. From real-time analytics to seamless integration with cloud platforms, these systems are built for scalability and speed. Understanding which features to prioritize can help you choose a solution that meets todays demands while preparing for future growth.

Insights 52

Insights Sales Metrics Information 52

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

Contact Center

Forrester's Customer Insights

DECEMBER 17, 2024

This blog provides a 2024 year in review of the sales technology market, along with a view on how it will impact 2025.

2024 26

2024 Sales Technology 2025 26

Uplight

DECEMBER 17, 2024

This year, we empowered utilities and their customers to make measurable strides toward a cleaner, more sustainable future. From acquiring Autogrid to launching Predictive Capacity Dispatch (PCD), and growing DR event load shift by 22.5%, were proud of what weve achieved together. Check out our 2024 Unwrapped. In 2024, we acquired Autogrid. We managed capacity Read More The post Uplight’s 2024 Unwrapped appeared first on Uplight.

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2024 Events Measurement Management 52

Forrester's Customer Insights

DECEMBER 17, 2024

In November 2023 LeanIX was absorbed by SAP, in September 2024 Ardoq acquired ShiftX and now on December 11th, 2024, Orbus Software announced its acquisition of Capsifi. All these acquisitions point to a significant shift in the enterprise architecture management suites (EAMS) space.

2024 29

2024 2023 Marketing Management 29

Forrester's Customer Insights

DECEMBER 17, 2024

The Basics Of The Merger Cohesity and Veritas merger just completed last week creating the single largest data resilience provider in the market by revenue with a combined total revenue of $1.7bn in the fiscal year ending July 2024.

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2024 Marketing Information Technology 26

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024