CSM Magazine
NOVEMBER 17, 2024
In today’s fiercely competitive market, loan providers that go beyond mere transactions to build genuine connections with their clients will soar above the rest. Picture yourself stepping into a loan provider’s office with a mix of hope and apprehension. You’re on a quest to fulfill a dream—perhaps buying your first home or expanding your small business.
Forrester's Customer Insights
NOVEMBER 17, 2024
As businesses increasingly lean on Generative Artificial Intelligence (genAI) to innovate customer experience and streamline operations, they encounter a critical challenge: the limitations foundation models (FMs). These models often fall short in delivering accuracy and relevance, primarily due to insufficient or narrow training data.
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CSM Magazine
NOVEMBER 17, 2024
A fresh wave of enterprise-grade tools are helping businesses keep customers happy. Scott Yelton, senior director of product development for Windstream Enterprise, takes a closer look. Not long ago, analysts at PwC provided their simple formula for businesses to grow revenue and build loyalty with customers: “ Experience is everything. Get it right. ” While they may understand that formula, plenty of companies across a broad range of industries don’t appear to be following it.
Thematic
NOVEMBER 17, 2024
Hopin’s Hypergrowth and the Feedback Challenge When I first joined Hopin, the company was still in its early stages—just 70 of us, all working together to create virtual event experiences that felt more connected. Little did I know just how quickly things would change. Fast forward a few years, and Hopin grew to over 1,000 employees. This kind of hypergrowth, while exciting, brings its own set of challenges, and one of the biggest was getting customer insights from feedback.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
CSM Magazine
NOVEMBER 17, 2024
The Better Business Bureau of Southern Colorado will host its annual ‘A Night of Excellence Gala’ at the new Hotel Polaris at the Air Force Academy. The gala takes place Thursday November 21, 2024 4:30-7:00 PM, and will feature the presentation of the Excellence in Service Awards, which acknowledge businesses for their exceptional customer service.
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