Alida
JANUARY 11, 2024
Imagine yourself at this time next year. Your insights program is humming along like a precision engine. New products are exceeding their targets after being shaped and named by studies you ran. Leadership recognizes your team for saving money, improving customer satisfaction, and helping to set the company’s direction.
Beyond Philosophy
JANUARY 11, 2024
I buy everything on Amazon. Suppose I want something; that is where I go first. Not only that, it’s usually the only place I go. It’s habitual, and breaking it would be difficult for anyone. But not impossible. Today, let’s look at seven ways you can change habits to improve your return on investment. Before we launch into that, let’s review what is happening with habits at a psychological level.
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Feedbackly
JANUARY 11, 2024
Feedbackly is a front-runner in the new era of Customer Experience where Emotional Experience is brought into the heart of customer-centric thinking. Creating better customer experiences is possible only by improving data quality and therefore the quality of actions taken on better data. Emotional Value Index (EVI®) helps you achieve exactly this, and with the latest updates, we help you take a step to a whole new level.
Optimove
JANUARY 11, 2024
Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the c
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Playvox
JANUARY 11, 2024
Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. We try different serums and potions, yet somehow wake up with new wrinkles. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM).
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
SurveySensum
JANUARY 11, 2024
Have you ever wondered why some businesses just seem to ‘get it right’ when it comes to customer satisfaction ? It’s like they have a secret recipe for making customers happy. Well, guess what? That secret ingredient is often right before us; we just don’t see its worth. Here’s a startling fact: according to Forbes, organizations with highly engaged teams realize a 21% greater profitability.
Brad Cleveland Blog
JANUARY 11, 2024
Recently, Blake Morgan invited me to be a guest on her podcast. I’ve admired the work Blake has done for years and was excited to have the chance to sit down with her to discuss customer experience, contact centers, and the future. We discussed the … Continue reading → The post The Contact Center of the Future’s Role in Customer Experience appeared first on Brad Cleveland.
Optimove
JANUARY 11, 2024
Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the c
ChurnZero
JANUARY 11, 2024
Most company budgets that earmark dollars for customer success intend for it to go towards headcount. Yet, every team needs tools and training to get the job done. ChurnZero refers to that portion of the budget as the “non-headcount budget.” We’ve conducted an annual survey of customer success leaders for four consecutive years. One of the questions we ask is about customer success budget.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
West Monroe
JANUARY 11, 2024
West Monroe’s Digital Disconnect signature research uncovers how consumers and industry leaders are thinking about digital transformations. Our data highlights key insights based on the perspective of 200 health providers and insurers and 5,000 consumers. When asked about primary areas of focus, healthcare industry leaders are aligned that the patient or customer experience is critical, but product development should also be front and center.
Brad Cleveland Blog
JANUARY 11, 2024
Recently, Blake Morgan invited me to be a guest on her podcast. I’ve admired the work Blake has done for years and was excited to have the chance to sit down with her to discuss customer experience, contact centers, and the future. We discussed the … Continue reading → The post The Contact Center of the Future’s Role in Customer Experience appeared first on Brad Cleveland.
West Monroe
JANUARY 11, 2024
West Monroe’s Digital Disconnect signature research uncovers how consumers and industry leaders are thinking about digital transformations. Our data highlights key insights based on the perspective of 200 health providers and insurers and 5,000 consumers. When asked about primary areas of focus, healthcare industry leaders are aligned that the patient or customer experience is critical, but product development should also be front and center.
MyCustomer
JANUARY 11, 2024
The UK energy price cap is rising – but what does this mean for customers? Martin Brown discusses the ways in which energy firms can support their vulnerable customers through further financial hardship.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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Uplight
JANUARY 11, 2024
Distributed energy resources (DERs) are rapidly changing the nature and needs of our energy grid, making electrification and digitization two of the most important megatrends – and imperatives – facing utilities and the grid today. The modern grid needs solutions that create compelling opportunities for customers to actively participate in the energy transformation.
Clarivate
JANUARY 11, 2024
At Clarivate TM , our mission is to advance the success of people and organizations through transformative intelligence and trusted partnership. We are proud to spotlight our women IP experts, whose professionalism and talent make up the core fabric of our endeavour. Continuing this blog series, we present Katie Clapham, Senior Director of IP Partnerships at Clarivate.
2020 Research
JANUARY 11, 2024
Exaqueo's Christine Temple and Sago's Isaac Rogers will uncover the crucial role of building and nurturing employment relationships.
Zonka Feedback
JANUARY 11, 2024
With a meteoric rise to over 10 million active users and its acquisition by Salesforce, Slack has cemented its place as the go-to communication platform for modern businesses. With more teams connecting remotely, Slack has emerged as the quintessential tool for seamless collaboration, connecting teams worldwide.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Steve DiGioia
JANUARY 11, 2024
IRS Implements 1099-K Reporting Requirement for Payment Apps in 2024, Targeting More Accurate Financial Disclosures In 2024, the IRS is set to implement the long-expected 1099-K revealing prerequisite for outsider installment applications, like PayPal, Venmo, Money Application, or Zelle. At first scheduled for 2022, this standard orders detailing profit more than $600 to the IRS; notwithstanding, announcing will apply just to pay surpassing $5,000 for the impending year.
Forrester's Customer Insights
JANUARY 11, 2024
Some news you expect, some you don’t. I’ll be honest — I didn’t expect this and would have bet against the idea if someone told me about it yesterday. HPE is acquiring Juniper Networks. I’ve had a couple days to process it, and during that time, I had an epiphany.
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