InMoment XI

SEPTEMBER 25, 2024

Natural Language Processing (NLP) is a complex, yet fascinating and rapidly evolving field. It combines the specialties of computer science, artificial intelligence, and linguistics. Merging all three disciplines, it focuses on the interaction between computers and humans through natural language. This enables machines to understand, interpret, and respond to human language in a way that is both meaningful and useful.

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Insights Social Media Net Promoter Score Events 195

CSM Magazine

SEPTEMBER 25, 2024

One of the biggest challenges your business may face is providing customer service across different languages. Offering seamless, effective multilingual support is essential for maintaining customer satisfaction and loyalty. Without the right tools, however, this can feel overwhelming, especially when it comes to hiring staff fluent in multiple languages or handling real-time conversations efficiently.

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Customer Service Social Media Omnichannel Customer Satisfaction 59

BirdEye

SEPTEMBER 25, 2024

Imagine a world where your business never sleeps—always ready to engage customers, answer questions, and solve problems instantly. In today’s fast-paced market, that’s not just a vision—it’s what customers expect. Failing to provide answers on your website is like having customers walk into your store, only to find no one there to help. When we launched BirdAI , our groundbreaking GenAI platform, we set out to transform how businesses manage their customer experience.

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CSM Magazine

SEPTEMBER 25, 2024

The digital revolution is in full swing, and nowhere is this more evident than in the rise of cryptocurrency payments. As businesses increasingly adopt digital currencies like Bitcoin, Ethereum, and the up-and-coming TON, the landscape of customer service is also evolving. For those looking to buy TON and other cryptocurrencies, the convenience and efficiency of digital payments are a breath of fresh air.

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Customer Service Customer Service Representative Customer Satisfaction Banking 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Gainsight

SEPTEMBER 25, 2024

This past week, we shared one of the most significant announcements in Gainsight’s history: our strategic partnership with SAP, an iconic company with 50-plus-year legacy of helping their customers unite business-critical operations across nearly every industry, who has also quickly become a leader in the business AI space. This collaboration represents an unprecedented step forward for Gainsight, integrating our AI-powered customer success platform directly into SAP Sales Cloud.

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Telecommunications Customer Success Sales Roadmap 52

Gainsight

SEPTEMBER 25, 2024

This past week, we shared one of the most significant announcements in Gainsight’s history: our strategic partnership with SAP, an iconic company with 50-plus-year legacy of helping their customers unite business-critical operations across nearly every industry, who has also quickly become a leader in the business AI space. This collaboration represents an unprecedented step forward for Gainsight, integrating our AI-powered customer success platform directly into SAP Sales Cloud.

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Telecommunications Customer Success Sales Roadmap 52

Optimove

SEPTEMBER 25, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Connect with peers, explore proven solutions, and stay ahead of market trends. Join us for two days of insightful speaker sessions, knowledge sharing, case studies, deep product dives, interactive roundtables, and unparalleled networking opportunities.

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2025 Connections Marketing Workshop 52

CSM Magazine

SEPTEMBER 25, 2024

Scaling AI workloads means integrating AI technologies across your business to increase efficiency, improve processes, and promote growth while also managing risks. According to TRGdatacenters.com , and several other sources, Hybrid cloud and colocation strategies are making this possible. This article will explain the role that Hybrid cloud and colocation strategies play in the scaling of AI workloads.

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Definition Technology Article Management 52

Amplifai Coaching Category

SEPTEMBER 25, 2024

We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024.

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Technology 2024 Customer Service Customers 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Perkville

SEPTEMBER 25, 2024

Perkville integrates with the ABC Ignite Engagement app, offering gyms tools for referrals, point tracking, and rewards to improve retention and drive referrals.

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Engagement 40

Forrester's Customer Insights

SEPTEMBER 25, 2024

So you’ve tried agile, but it didn’t deliver what you hoped for. Maybe you faced resistance from employees, or you weren’t able to increase the speed of innovation efforts, or the cost savings that you hoped for did not materialize. Whatever the underlying issues, you are not alone. “Going agile” is not easy.

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Workshop Innovation Management Customer Experience 29

Help Scout

SEPTEMBER 25, 2024

Introducing Inbox 2 — our new, more focused workspace that helps you delight more customers in less time. Read on to learn what's new with Inbox 2.

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Article Customers 78

Clarivate

SEPTEMBER 25, 2024

Wouldn’t it be great to find a single cure for every disease? A ‘magic bullet’ medicine that can cure a disease quickly and completely, [1] without deleterious side effects. [2] But by focusing on selective toxicity and seeking ‘magic bullet’ cures at the expense of other promising treatments, are we overlooking other important innovations? The first ‘magic bullet’ in medicine The underlying principles of translational research and precision medicine originate from the work of scientists such as

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Help Scout

SEPTEMBER 25, 2024

Help Scout redesigned its Inbox to improve usability, integrate new AI tools, and address the evolving needs of support teams while maintaining simplicity and flexibility.

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Article 59

Zonka Feedback

SEPTEMBER 25, 2024

No need for confetti or fireworks—we’ll let the numbers speak for themselves. Zonka Feedback has picked up 26 badges in the G2 Fall 2024 report, solidifying our position in Experience Management and Feedback Analytics.

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2024 Feedback Management Events 52

Brandwatch CX

SEPTEMBER 25, 2024

Creating an effective social media workflow is all about turning the work of managing your online presence into an organized process.

Social Media 52

Social Media Management 52

Help Scout

SEPTEMBER 25, 2024

This blog post provides a structured approach to change management using the ADKAR method, guiding teams through a smooth transition to Help Scout's Inbox 2, focusing on communication, hands-on training, and support to ensure successful adoption.

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Management Blog Article Communication 45

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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Forrester's Customer Insights

SEPTEMBER 25, 2024

We’ve been talking a lot about the security challenges with Artificial Intelligence (AI) at Forrester, specifically Generative AI. We’ve researched the buzz on AI PC’s and think 2025 is when they’ll start to gain adoption. But what about mobile?

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2025 Management 32

Forrester's Customer Insights

SEPTEMBER 25, 2024

MAICON 2024 insights and inspiration are still resonating. Learn three key lessons that set marketers up for success in an uncertain future.

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2024 Insights Marketing B2B 34

Forrester's Customer Insights

SEPTEMBER 25, 2024

During the next 5 to 10 years, healthcare will undergo another evolution. Analytics and artificial intelligence will permeate an organization well beyond singular use cases. It will be embedded and scaled into clinical workflows and operations, drastically impacting care delivery and business outcomes.

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Healthcare Technology 26

Forrester's Customer Insights

SEPTEMBER 25, 2024

It was a tale of two “Metas” during Mark Zuckerberg’s Meta Connect keynote today. The company’s CEO seemed to rush through updates about the “metaverse” (Quest 3 and Horizon) in favor of AI and glasses.

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Connections B2C Marketing Customers 26

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

SEPTEMBER 25, 2024

Data security is both a high priority and struggle for many organizations. Find out why and get some next steps in this preview of our upcoming Security & Risk Summit December 9-11 in Baltimore.

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Government Management 26

Forrester's Customer Insights

SEPTEMBER 25, 2024

We are in the final two weeks before Forrester’s B2B Summit EMEA. If you haven’t registered yet, make this your action for the day. Trust me, you don’t want to miss this! Today’s blog highlights a couple of track sessions that illustrate the inspiring and practical nature of the research we will share.

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Forrester's Customer Insights

SEPTEMBER 25, 2024

European businesses, much like their global counterparts, are caught in a delicate dance with sector-specific vulnerabilities, a regulatory maze and geopolitical complexity for European CISOs to cope with. Forrester’s report: European Cybersecurity Threats, 2024 offers European security leaders some much-needed clarity.

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2024 Technology Management 26