ShepHyken
JANUARY 14, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? What role does storytelling play in creating memorable customer experiences? Why is meeting or exceeding customer expectations important in the hospitality industry? How do personal interactions complement technology in creating a seamless customer service experience?
Experience Investigators by 360Connext
JANUARY 14, 2025
Discover the secrets to transforming customer experience from a mere concept into an actionable strategy that propels business success. In our landmark 100th episode of the Experience Action Podcast, I’m thrilled to share the pivotal elements of mindset, strategy, and discipline that can significantly enhance your organizations customer journey.
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Zeisler Consulting
JANUARY 14, 2025
One Big Question I hear a lot these days is about AI and automation. How will AI impact CX? How the heck should I know? Its clear Im the one writing all these articles, isnt it? I wonder if well reach the singularity and the world will implode if someone uses AI to write an article about AI and the impact it has. Surely itll be a glowing review. But discussions about AI are becoming boring to me frankly, simply due to their ubiquity: How will AI affect education?
Blueshift
JANUARY 14, 2025
Customer journeys in personal finance are becoming increasingly complex. Consider a consumer looking for refinancing options for a student loan. Their journey begins with an online search that leads them to a personal finance brand’s website. They browse loan options but don’t take action. Later, they receive a personalized email showcasing refinancing offers based on their browsing history.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
ShepHyken
JANUARY 14, 2025
One of our Shepard Letter subscribers recently asked, How come you didnt do an article on customer service or experience New Years resolutions? Great question, and heres my answer: Ask and ye shall receive! There are plenty of articles that have been published about how New Years resolutions are easily broken and, ultimately, useless. Im going to approach this differently.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
JANUARY 14, 2025
The field of education and career growth is constantly changing. Adapting to trends and technologies that impact how we learn and develop professionally. Learning Management Systems (LMS) tools supporting learning and tasks while boosting student involvement have become indispensable in this dynamic landscape. However, the task of choosing the LMS can seem overwhelming, given the multitude of options available in the market.
Brandwatch CX
JANUARY 14, 2025
Discover effective strategies to identify and engage your social media target audience. Enhance your outreach and connect meaningfully.
Forrester's Customer Insights
JANUARY 14, 2025
Leading banks are leveraging mature and emerging technologies, customer insights, and data to enhance customer experience, increase customer engagement, and drive business growth.
Blueshift
JANUARY 14, 2025
Customer journeys in personal finance are becoming increasingly complex. Consider a consumer looking for refinancing options for a student loan. Their journey begins with an online search that leads them to a personal finance brand’s website. They browse loan options but don’t take action. Later, they receive a personalized email showcasing refinancing offers based on their browsing history.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Doing CX Right
JANUARY 14, 2025
Discover how Sonoss redesign failed and what you can learn to ensure your CX and UX decisions deliver success, not backlash. The post Why Sonoss App Redesign Became a CX + UX Masterclass in What Not to Do appeared first on Doing CX Right.
Blueshift
JANUARY 14, 2025
Customer journeys in personal finance are becoming increasingly complex. Consider a consumer looking for refinancing options for a student loan. Their journey begins with an online search that leads them to a personal finance brand’s website. They browse loan options but don’t take action. Later, they receive a personalized email showcasing refinancing offers based on their browsing history.
Forrester's Customer Insights
JANUARY 14, 2025
Get three key takeaways from Forrester's recent review of North American investing sales websites in this preview of a new report.
Help Scout
JANUARY 14, 2025
Creating a knowledge base is only half of the battle; you also need to keep it up to date. Help your customers get the most out of your content with regular knowledge base maintenance.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
2020 Research
JANUARY 14, 2025
In this Article What Is ISO 20252? What Makes ISO 20252 Important? What ISO 20252 Means for You: How Sago Puts These Standards to Work Imagine trying to navigate a new city youre visiting without a map. Thats what the world of market research would feel like without ISO 20252. This global standard acts as the ultimate guide, ensuring that companies like Sago uphold the highest levels of transparency and trustworthiness in everything from data collection to client relationships.
PeopleMetrics
JANUARY 14, 2025
In Listen or Die , I wrote about a common misconception: that CX measurement (or Voice of the Customer, VoC) is the same as market research (MR). Its not! Both are critical, but they serve different purposes. Market research is about using customer feedback to answer strategic business questions. Its anonymous, often based on small, statistically relevant samples, and designed to provide aggregated insights into broad topics, like product preferences or advertising effectiveness.
2020 Research
JANUARY 14, 2025
Our latest finance omnibus uncovers how adults in North America save, invest, and choose their financial partners.
Lumoa
JANUARY 14, 2025
Lumoa Product News for November 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Help us beta test our new translation engine! As feedback flows into the platform, we will translate it into a language of your choice.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
The DiJulius Group
JANUARY 14, 2025
Our thoughts are with our cherished friends and clients who are affected by the devastating fires in California. Service is often thought of as something offered to customers or employees, but it’s what builds and keeps communities. For those considering a way to help from afar, here is a vetted list of organizations providing aid.. Read Full Article The post My Acting Debut / Pope Calls Out Nuns/ Apple Air Tags/Credit Union Best Practice appeared first on The DiJulius Group.
Lumoa
JANUARY 14, 2025
Lumoa’s biggest features for 2024 Another year down! Crazy how time flies. And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how the platform works – based on your feedback! So let’s get started counting down our top features of the year, starting with… Lumoa becomes Netigate By far the biggest news is that Lumoa is now a part of Netigate.
Forrester's Customer Insights
JANUARY 14, 2025
The wildfires in Los Angeles have torn through roughly 30,000 acres so far, devastating multiple communities. This inferno is the most destructive natural disaster in LA Countys history. With median home values surpassing $2 million, estimates indicate that insured losses may reach $20 billion.
Lumoa
JANUARY 14, 2025
Lumoa Product News for September 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Introducing Netigate CX! Lumoa and Netigate Feedback are going to be merging into one super platform, called Netigate CX, capable of capturing the entire feedback lifecycle: Survey creation and distribution Report and analysis on customer feedback AI Summarie
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
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