The DiJulius Group

AUGUST 13, 2023

Storytelling is a powerful tool used for centuries to convey important messages and lessons. Stories can capture people’s attention, engage their emotions, and inspire action. In recent years, storytelling has become increasingly important in the workplace, as leaders have recognized its potential to motivate employees, build strong teams, and drive business results.

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Article Engagement Culture Leadership 95

Doing CX Right

AUGUST 13, 2023

Aiain Hunkins highlights the impact of neuroscience on leadership and its transformative effect on customer experience. The post Doing CX Leadership Right Based on Brain Science appeared first on Doing CX Right.

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Leadership Customer Experience Customers 52

Knowmax

AUGUST 13, 2023

Check out the 60+ customer care scripts for call center agents written by industry experts with more than 10 years of CX experience.

Customer Care 52

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West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. AI in medical imaging, a large segment of this market, was valued at $1.7 billion in 2022 and is projected to reach $20.9 billion by 2030.

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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