ShepHyken

FEBRUARY 4, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Bad Customer Service Puts $3.7 Trillion in Sales Annually at Risk by Bruce Gil (Quartz) Bad customer experiences could cost organizations around the world $3.7 trillion annually, according to new research by the experience management company Qualtrics.

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Magellan Solutions

FEBRUARY 4, 2024

Tired of paying hefty retainers for appointment settings only to receive a trickle of low-quality leads? Frustrated by the disconnect between your investment and the actual sales opportunities generated? If so, it might be time to consider Pay for Performance Appointment Setting Services. This innovative approach aligns incentives between your business and your provider, focusing on delivering results, not just activity.

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