Sun.Jan 05, 2025

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Top 5 Customer Service & CX Articles for Week of January 6, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show by Brittany Hodak (Brittany Hodak) Season One of The SUPER AMAZING Show has been an incredible journey, and Im so thankful for everyone who tuned in and took these tips to heart.

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Optimove Integrates Viber as a Marketing Channel Through Partnership with MMDSmart

Optimove

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns. Vibers extensive reach and rich media features allow marketers to enhance customer loyalty, drive revenue, and stay ahead in a competitive market.

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Top WhatsApp Survey Tools in 2025 to Elevate Feedback Experience

Zonka Feedback

Peter just ordered a pizza from his favorite local restaurant, Heaven Pizzas & Snacks. As always, his order was delivered on time with intact packaging.

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