Fri.Feb 14, 2025

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SurveySparrow Pricing: Does It Deliver Value for Your Investment?

SurveySensum

SurveySparrow is a conversational starter and not just a survey tool. With its intuitive, chat-like surveys, automation capabilities, and omnichannel prowess, it is a standout tool! Its easy-to-use, its powerfulbut when it comes to SurveySparrow pricing, things arent always as smooth as the experience it promises. So, if you’re looking for a survey tool thats both engaging and cost-effective, its worth exploring whether SurveySparrow meets your long-term needsor if a better fit is out ther

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Lesson #16 Revisited: Do You Need a Survey Tool or a True VoC Partner?

PeopleMetrics

When I originally wrote about the need for external VoC partners , the main debate was whether companies should invest in a full-service VoC solution or manage the process themselves with a basic survey tool. Today, the conversation has evolved. AI-powered VoC platforms are emerging, promising to automate everything from data collection to predictive analytics.

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See the Future of Customer Experience: How Agentic AI is Transforming Enterprise Service in 2025

TechSee

Introduction The future of customer experience (CX) is here, and it’s visual. As enterprises strive to restore satisfaction to people’s technology experiences, agentic AI has emerged as the transformative force that’s helping them see the path forward. Recent research by TechSee’s Visionary CX Lab reveals how businesses are moving beyond basic chatbots to embrace sophisticated, vision-powered AI solutions that can see, understand, and resolve customer challenges autonomou

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Finding the Perfect Match: Love at First Renewal with Digital Customer Success

Gainsight

Its Valentines Day, and love is in the air. Lets take a look at how you can delight your customers throughout their entire journey, effortlessly with digital tactics. That way, the love you show your customer accounts keeps youand everyone elsesmiling come renewal time. Ah, the renewal stage. Like a perfectly crafted rom-com, renewals are all about keeping the spark alive and showing your customers that youre their true love.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The 9 Best Medical Customer Service Software Options

Help Scout

Discover the 9 best medical customer service software options to enhance patient care and ensure HIPAA-compliant communication.

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How to Collect In-App Feedback Using Android SDK?

Zonka Feedback

With Androids fragmented ecosystemspanning thousands of devices, multiple OS versions, and diverse screen sizesensuring a consistent, high-quality user experience is a challenge. A minor glitch on one device can escalate into negative app store reviews, impacting your apps discoverability and growth.

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Should Your Organization Adopt An Internal Product Team Approach?

Forrester's Customer Insights

Pet adoption is often a high point for many people when creating memories. Do you remember the excitement of bringing home your first pet? The joy of a new furry family member, however, comes with responsibility and preparation. You likely spent hours researching breeds, finding veterinarians, debating names, and preparing your home.

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10 Things You Can Do That Lead to Customer Loyalty

CSM Magazine

Loyal customers not only contribute tomore revenuebut also serve as brand ambassadors, spreading positive word-of-mouth and driving new business. Here are ten actionable strategies to foster customer loyalty and keep your clients coming back. 1. Deliver Exceptional Customer Service Ensure your team is well-trained, empathetic, and empowered to resolve issues quickly and effectively.Personalized service, where customers feel valued and understood, can make all the difference.

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Optimize Contact Center Efficiency: How to Balance Cost & Quality

Calabrio

Workforce Management Optimize Contact Center Efficiency: How to Balance Cost & Quality Share Solving the cost-quality equation: how to optimize contact center efficiency Every contact center faces a version of the classic business dilemma: how to deliver excellent service while keeping operational costs under control? Failing to strike the right balance in either direction can lead to common pitfalls: Overemphasis on cost cutting: Leading to attrition, understaffing, poor training, and incre

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Speed vs. Support: The Customer Service Love Triangle

CSM Magazine

Fast service or the right support? Customers don’t think they should have to choose.But new research shows that long wait times, vague responses, and endless transfers are pushing them away. Many businesses turn to AI and automation to fix these issues, but they only work when they remove barriers, not create them. Speed means nothing if customers are stuck in chatbot loops or can’t reach the right person when they need to.

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Why We Love Sales Training – A Valentine’s Day Tribute to Integrity Selling

Integrity Solutions

Love is in the air, and while chocolates and roses are great, we’re here to celebrate something just as powerful: sales training! At Integrity Solutions, we believe that effective sales training isn’t about learning how to sell—it’s about learning how to build trust, create value, make meaningful connections and foster long-lasting relationships.

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What is Lewin’s Force Field Analysis?

CSM Magazine

Developed by Kurt Lewin in the 1940s, Force Field Analysis is a decision-making tool used to understand the factors that influence a particular situation. It is based on the idea that any situation is the result of a balance between two sets of forcesone driving movement towards a goal (driving forces) and the other restraining movement towards the goal (restraining forces).

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How Advanced Analytics Can Transform Your CX Practice

Forrester's Customer Insights

Advanced Analytics: The Future Of CX Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index) benchmarks, customer experience (CX) remains a priority for many organizations. Unfortunately, these organizations have struggled to realize tangible benefits from their CX programs.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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AI Product Managers: The Role Of The Future Or Another Tool In Your toolkit?

Forrester's Customer Insights

In the early days of the Internet, job opportunities for Internet Product Managers began to appear as companies recognized their need for this new technology. As the Internet evolved, other roles such as “Web Product Manager” or “Digital Product Manager” became common.