Wed.Feb 26, 2025

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The Link Between Customer Satisfaction and Employee Retention

Calabrio

Customer Experience The Link Between Customer Satisfaction and Employee Retention Share How Happy Employees Create Loyal Customers and Drive Business Success The contact center industry is plagued by high attrition rates, averaging around 32% and reaching as high as 60%. This revolving door of employees isnt just expensiveit disrupts team dynamics, increases hiring and training costs, and negatively impacts customer service quality.

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How to measure customer satisfaction: the complete guide

Thematic

You can’t improve what you don’t measure—and that includes customer satisfaction. But how do you know if your customers are truly happy? Are your efforts making a difference, or are dissatisfied customers slipping away? Tracking customer satisfaction isn’t just a nice-to-have—it’s essential. Happy customers stick around, spread the word, and drive business growth.

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12 Instagram Automation Tools to Maximize Your Time in 2025

Brandwatch CX

Discover essential Instagram automation tools designed to enhance your engagement and streamline your workflow. Read on to boost your social media strategy.

2025 52
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Health Insurers: Poor Communication Harms Your Customer Experience

Forrester's Customer Insights

Plain language is a key driver of CX quality in health insurance, but only half of US online adults who are health insurance customers say its easy to understand their coverage. This key indicator has been trending downwards: It was 57% in 2023 and reached a high of 59% in 2022.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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On the M/A/R/C Podcast: Insights, Leadership, and the Future of the Industry

2020 Research

From staying connected in the industry to trends reshaping research, hear what matters most for leaders in the 'on the M/A/R/C' Podcast.

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Navigating The UK’s AI Odyssey

Forrester's Customer Insights

This blog was co-authored by Enza Iannopollo, Principal Analyst The last couple of weeks has been a bonanza of public sector AI related news in the UK.

Blog 26
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Must-have healthcare marketing tools to grow your practice in 2025

BirdEye

Building a strong online presence is critical for healthcare businesses because thats exactly where patients are searching for providers. In fact, according to Birdeyes “ The One ” report, 58% of consumers wont support a business without an online presence. Managing this while juggling multiple locations can be challenging, unless you have the right healthcare marketing tools to streamline the process.

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Hiring a Remote Customer Service Team: Legal Considerations and Best Practices

CSM Magazine

Every business has to create a way for any existing or potential customers to connect with business representatives with their feedback or requests. Such representatives are usually customer service team members, therefore they are an important part of every company. So the hiring process should always be conducted properly. And especially if everything has to be done remotely.

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15 essential Google My Business tools you need for local SEO success

BirdEye

A Google Business Profile (previously called “Google My Business”) plays a critical role in building and maintaining a strong online presence, ranking higher on local Google searches. However, keeping it optimized isnt a one-time task as it requires ongoing monitoring, updates, and strategic improvements. This can be especially challenging for multi-location businesses.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Train and Manage AI-Empowered Customer Service Teams

Brad Cleveland Blog

AI has emerged as a game changer in customer service. However, successful adoption requires you to effectively train and manage the human teams that work alongside AI tools. In this LinkedIn Learning video from my course “Using AI for Customer … Continue reading → The post Train and Manage AI-Empowered Customer Service Teams appeared first on Brad Cleveland.

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Initial Exchange Offerings (IEOs): A Modern Approach to Crypto Fundraising

CSM Magazine

The cryptocurrency fundraising landscape has evolved significantly over the years, transitioning from Initial Coin Offerings (ICOs) to more secure and efficient methods such as Initial Exchange Offerings (IEOs). As the crypto industry matures, IEOs have emerged as a preferred model for token sales, offering benefits such as increased security, better investor protection, and streamlined processes for startups.

Sales 52
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Swing Voter Project: February 2025, Arizona

2020 Research

Key Takeaways Trump makes this group of voters feel motivated, hopeful and excited. They support Trumps actions during the first few weeks of his second term, but some would like to see a bigger focus on inflation. These voters do not believe the United States is in the midst of a Constitutional crisis. In this Article How Trump Makes Voters Feel Views of Trumps First Few Weeks Do Voters Think Trump Is Doing Too Much?

2025 59
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How the Business Education Adapts to a Changing World

CSM Magazine

The business world is changing at such a remarkable speed. Businesses need to adapt to emerging issues like artificial intelligence, big data, sustainability, automation and transparency, among others. Leaders need to be trained in these areas for them to adapt their businesses effectively. Here is how business education is evolving to meet these changes.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!