Magellan Solutions

NOVEMBER 24, 2023

Hear ye, hear ye! A 5% increase in customer retention can increase business profits by up to 95%! How? Customer satisfaction can influence customer loyalty, retention, and referrals. These, in turn, can increase a business’s revenue. Moreover, it’s a lot cheaper to retain existing customers than to acquire new ones. Specifically, it takes five to 25 times more resources to get leads!

Customer Experience 52

Customer Experience Government Multi-Channel Customers 52

SurveySparrow

NOVEMBER 24, 2023

Cyber Monday is right around the corner and the business world is buzzing with exclusive deals! Let’s explore the latest offers from top SAAS platforms to supercharge your operations. Let the savings begin! Top 10 Must-Have Cyber Monday SaaS Deals Platform Discount Offered Validity Internxt 91% 13 Nov – 30 Nov 2023 Scalenut 60% Until Dec 1, 2023 Plerdy 50% 24 Nov – 1 Dec 2023 Snov.io 50% 20 Nov – 1 Dec 2023 Bolddesk 50% 1 Nov – 5 Dec 2023 Booknetic 50% Nov 20 –

2023 52

2023 Multi-Channel Books Customer Relationship Management 52

SurveySensum

NOVEMBER 24, 2023

When there is a big decision to be taken, for example, buying a new phone or looking for rentals, who do you ask first? – Your family and friends. This is because I trust and value our friends and family above others. And believe it or not more than 70% of customers trust their friends and family when it comes to product recommendations. This is why businesses need to pay attention to their NPS score.

NPS 52

NPS User Experience Demo Customer Retention 52

SmartKarrot

NOVEMBER 24, 2023

In the dynamic realm of B2B, where every move counts, mastering the art of upselling is no longer a mere choice but a strategic imperative. As a seasoned customer success expert navigating the intricate landscapes of technical and highly educated users, I’ve witnessed firsthand the transformative power of upselling in achieving account expansion and fueling revenue growth.

B2B 10

B2B ROI Return on Investment Roadmap 10

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Zonka Feedback

NOVEMBER 24, 2023

In a world where genuine opinions are often tethered to personal identities, the freedom of anonymity paves the way for unfiltered truth. The ability to express thoughts without the weight of identification is a catalyst for candid feedback—a cornerstone of growth for businesses and organizations.

Feedback 59

Feedback Insights Management 59