Thematic

AUGUST 29, 2024

Listening to your customers is now more important than ever. According to a recent McKinsey report , improving customer care is the fastest-growing priority for customer care leaders. And Voice of Customer (VoC) programs are among the most effective tools in the box. Voice of Customer (VoC) is all about tuning into what your customers really think. It’s a way for businesses to collect, analyze, and act on customer feedback to improve products, services, and the overall customer experience

Voice of Customer 62

Voice of Customer Social Media Feedback Multi-Channel 62

BirdEye

AUGUST 29, 2024

Aligning with your audience’s social media habits is vital for your business’s success, highlighting the importance of being strategically present where your customers are most active. This is corroborated by our survey, which revealed a social media statistic that approximately 81% of multi-location businesses manage their social media at the corporate level.

Social Media 59

Social Media Multi-Channel Download Demo 59

InteractionMetrics

AUGUST 29, 2024

Your customer feedback dashboard is a powerful tool when used strategically. But dashboards are easy to underutilize and under-impress. Here’s our quick guide to getting the most out of your customer feedback dashboard. Customer Feedback Dashboards: Strengths & Limitations No doubt dashboards will make your business life easier but they do have some strengths and limitations worth considering.

Feedback 52

Feedback Net Promoter Score Metrics NPS 52

CSM Magazine

AUGUST 29, 2024

As we all know, AI will revolutionise customer experience (CX) – yet research shows under 5% of CX-focused AI initiatives actually reach any sort of significant scale. But why the gap between the hype and reality? Our ebook – entitled ‘ Revolutionising the Customer Experience ‘ – identifies key barriers organisations face when implementing AI across the customer journey.

Roadmap 52

Roadmap Culture Customer Journey Download 52

Advertisement

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Amplifai Coaching Category

AUGUST 29, 2024

Learn the effects of call center turnover, and strategies from industry experts to retain top talent and boost overall employee experiences for exceptional customer experiences.

Call Center 52

Call Center Employee Experience Customer Experience Customers 52

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Pictur e AI-orchestrate

Multi-Channel 52

Multi-Channel Sports Download Events 52

Zonka Feedback

AUGUST 29, 2024

Discover Zonka Feedback 3.0, featuring AI-powered sentiment analysis, insights, and advanced feedback loop management to revolutionize your customer experience strategy.

Feedback 52

Feedback Insights Management Customer Experience 52

Beyond Philosophy

AUGUST 29, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: It might seem counterintuitive to your bottom line and the concept of customer-centricity, but the fact is that sometimes you have customers that you should fire. I get it. It runs against the conventional wisdom.

Hotels 78

Hotels Telecommunications Customer Centricity Customers 78

Zonka Feedback

AUGUST 29, 2024

Imagine this: Apple launches the iPhone 16, and instead of the usual buzz of excitement, the support lines are jammed. Users are frustrated, struggling with a new camera feature that isn’t as intuitive as they hoped. Social media erupts with complaints, and Apple’s reputation takes a hit. All this could have been avoided with a well-prepared knowledge base, refined through user feedback.

Feedback 52

Feedback Social Media Customer Expectations Interaction 52

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

VDS

AUGUST 29, 2024

In August 2024, Genesys introduced 16 new features and functionality enhancements to its cloud platform. Here are the key updates: VDS Featured Release Activity plans for optimal workforce management scheduling (August 12) Planners can apply WFM activity plans to determine the best time to schedule activities for individuals and groups of agents, independent from the work plan.

2024 52

2024 Reference Management Information 52

Blueshift

AUGUST 29, 2024

Data is the backbone of effective marketing strategies, especially in the personal finance sector. The ability to collect, unify, and analyze vast amounts of financial data can significantly enhance marketing efforts. Financial data aggregators play a crucial role in this process, and when integrated with AI marketing platforms like Blueshift, they can transform raw data into precise, actionable insights.

Financial 52

Financial Marketing Insights 52

Uplight

AUGUST 29, 2024

Originally published in the AESP Energy Intel Magazine Q2 2024 (56-60). Artificial intelligence models are key components to any effort to decarbonize and enhance the sustainability of the grid. There is simply too much data from too many sources. We need computers to recognize patterns, predict, and make decisions to help us answer questions such Read More The post Breaking Down Data and Team Silos for a Decarbonized Future appeared first on Uplight.

Magazine 52

Magazine 2024 Leadership 52

Forrester's Customer Insights

AUGUST 29, 2024

Forrester just published the second edition of The Forrester Wave™: Microsegmentation Solutions. Just over two years separates this research from the previous report, and the technological advances over that short time are stunning.

2024 36

2024 2022 Technology 36

Advertisement

The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Forrester's Customer Insights

AUGUST 29, 2024

The B2B revenue process is under siege. Changing buying behaviors are making traditional ways of marketing irrelevant. The buyer journey is now complex and focuses a lot on self-research. The overreliance on lead generation metrics is obscuring the bigger picture of revenue impact.

B2B 36

B2B Metrics Marketing Customers 36