ShepHyken

AUGUST 4, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. How to Build a Customer Experience Strategy to Boost Your Marketing Campaign by BBP Media (BBP Media) Connecting with your customers can be done in many ways, with businesses investing a lot of time and money into it.

2024 82

2024 Article Customer Service Airlines 82

Thematic

AUGUST 4, 2024

If you have ever had to analyze customer feedback , you will know that the most difficult part is to create a perfect code frame. You need to understand the dataset, the stakeholders involved and the ideal outcomes of the analysis. You will have to iterate before settling on a solution, which might still not feel perfect. There are now many thematic analysis software tools out there that can help you manage this process.

Feedback 62

Feedback Social Media Insights Books 62

Genroe

AUGUST 4, 2024

Implementing a system to automate data collection and reporting for Net Promoter Score data is an important step in using the NPS Process. The post Automating Net Promoter Score® Data Collection appeared first on Genroe | Customer Experience | Net Promoter Score.

Net Promoter Score 52

Net Promoter Score NPS Customer Experience Customers 52