InMoment XI
APRIL 8, 2025
Businesses deliver seamless customer experiences when their sales and marketing teams are on the same page. Research from Gartner suggests that sales teams prioritizing alignment with marketing are nearly three times more likely to exceed new customer acquisition targets. However, as a result of data silos and a lack of common goals, companies often struggle to achieve this alignment.
Thematic
APRIL 8, 2025
Ever wonder how to actually use all that customer feedback you collect? That’s where a strong customer feedback loop process comes in. In a nutshell, a customer feedback loop is a continuous cycle of gathering feedback, analyzing it for patterns, implementing improvements, and following up with customers to let them know they’ve been heard This process ensures you don’t just collect feedback—you act on it to drive meaningful change.
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Optimove
APRIL 8, 2025
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Creating personalized, dynamic promotions used to mean hours of manual workmarketers had to run complex bonus calculations, build campaign logic from scratch, and monitor spend with tedious spreadsheets. Most tools couldnt tap into real-time customer data, leading to overspending, inefficiencies, and missed opportunities to win customers’ hearts and boost loyalty.
Forrester's Customer Insights
APRIL 8, 2025
The Forrester Wave: Customer Relationship Management Software, Q1 2025, our latest evaluation of CRM providers,shows a market on the cusp of change. Agentic AI reshapes the value of CRM as we know it. Looking a decade or more into the future, the landscape of front-office jobs will likely be significantly transformed.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Brandwatch CX
APRIL 8, 2025
Discover effective strategies for competitive benchmarking in your industry to enhance performance and gain insights. Read the article for practical tips.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Brandwatch CX
APRIL 8, 2025
Discover effective strategies for navigating global PR challenges in today's dynamic market. Enhance your outreach and drive success read the article now.
Forrester's Customer Insights
APRIL 8, 2025
Forrester analysts Paul Miller and Pascal Matzke share their thoughts after visiting the 2025 Hannover Messe industrial automation trade fair.
ShepHyken
APRIL 8, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? What are the differences between technical service skills and the soft service skills (the softer, people-focused side of service)? Why is emotional connection important in business? What lessons can businesses learn from the hospitality industry?
Calabrio
APRIL 8, 2025
Analytics A Guide to Contact Center Sentiment Analysis & Measurement Jump ahead What is Contact Center Sentiment Analysis? How Does Contact Center Sentiment Analysis Work? Top Benefits of Sentiment Analysis for Customer Service Implementing Effective Sentiment Analysis: Key Best Practices What to Look for in Contact Center Sentiment Analysis Solution Share Book a demo Lets get started Youve probably misinterpreted more than your fair share of text messages because you couldnt determine the i
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Optimove
APRIL 8, 2025
See the difference control groups make in this guide Download Now Why it Matters: Consumers expect a brand to interact with them in real time with a personalized experience. To do so requires building a tech ecosystem that empowers marketers to move at the speed of the customer’s interaction with the brand and that means choosing the right technology.
Gainsight
APRIL 8, 2025
There arent enough hours in the day! Its a common phrase that many Customer Success (CS) professionals repeat to themselves as they sift through their to-do list. The customer experience has evolved in the last few years to require more from CS teams in a faster timeline. Add to that the renewed interest in driving new revenue from existing customersits a lot for Customer Success Managers (CSMs) to pay attention to and prioritize.
CSM Magazine
APRIL 8, 2025
When it comes to crafting modern, dynamic web applications, few tools have gained as much popularity and trust as React.js. React.js is a hit with developers; its component-based structure is both fast and adaptable. This has led to widespread adoption. Ruby on Rails is king for backend development, but React.js is still a powerful force on the front-end.
Experience Investigators by 360Connext
APRIL 8, 2025
It’s time for another CX Pulse Check to discuss current events and innovations in CX. In this illuminating conversation with Enrique Rubio, Founder at Hacking HR and Head of Global Community at Transform, and our host Jeannie Walters, we uncover how innovative organizations are finally bridging this gap through strategic use of data and technology.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Zeisler Consulting
APRIL 8, 2025
We joke about how bad CX is sometimes. And with certain things like your online presence , sometimes certain brands miss the mark so badly, youd have to have a heart of stone not to chuckle. (Not to mention, the more brands get things so terribly wrong , the more work there is for consultants like me!) For example, theres a rental car company (its a big one…youve definitely heard of it) whose password reset procedure is, no kidding, to call an agent on the phone to get it reset.
Uplight
APRIL 8, 2025
The energy landscape is rapidly evolving, and staying ahead of industry trends has never been more crucial. Uplight’s fourth annual Customer Connect conference returns on May 20-22, 2025, at the Rally Hotel in Denver, CO, bringing together forward-thinking energy professionals who are leading the clean energy transition. This day and a half event offers utility Read More The post 5 Reasons to Attend Uplight Customer Connect 2025 appeared first on Uplight.
Optimove
APRIL 8, 2025
Slightly more people have wagered on this years NCAA Mens Basketball Tournament than last years thus far, but theyre wagering significantly more, particularly in an Elite Eight that included all four top seeds, according to data provided to SBJ by marketing firm Optimove. The post Optimove says only slightly more are betting March Madness this year, but stakes are rising down the stretch appeared first on Optimove.
Forrester's Customer Insights
APRIL 8, 2025
What Shopifys CEO Gets Right And Wrong About Workforce AI Shopifys CEO Tobias Ltke released an internal email he’d sent to employees with the subject, AI usage is now a baseline expectation. His enthusiastic missive implores employees to adopt AI tools as a thought partner, deep researcher, critic, tutor, or pair programmer.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Forrester's Customer Insights
APRIL 8, 2025
As we put together our game plan for what to see at RSA Conference 2025, we want to scope out innovation, identify which vendor booths are a must-see, and (at least for one of us) minimize the number of steps to take around Moscone.
Forrester's Customer Insights
APRIL 8, 2025
AI is rapidly transforming industries, and clients are seeking guidance on how to invest wisely and measure ROI amid the hype. As AI continues to evolve, trust in data, models, and outcomes will be crucial for scaling and realizing its full potential. The future of AI is about balancing innovation with careful planning to stay ahead without being overwhelmed.
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