ShepHyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers.

Article 69

Article 2023 Customer Service Loyalty Programs 69

Kate Nasser

OCTOBER 29, 2023

Your people skills blunders w/ others happen when your ego trips and sinks you. Real life examples from Kate Nasser, The People Skills Coach™ The post People Skills Blunders: When Ego Sinks You! | #PeopleSkills #CX appeared first on KateNasser.com.

Communication 64

Communication Leadership Customer Service Customer Experience 64

Doing CX Right

OCTOBER 29, 2023

Conor Grennan, Dean of MBA students at NYU Stern School of Business and Stacy Sherman discuss how to transform CX with generative AI. Learn proven techniques to enhance personalization, content & customer service. The post The Power of Generative AI – Transforming Customer Service appeared first on Doing CX Right.

Customer Service 52

Customer Service Customers Technology 52

The DiJulius Group

OCTOBER 29, 2023

A Superpower of Great Leaders People want to be around uplifting individuals, including leaders who make them feel better about the world and help them see the opportunity in nearly any situation. Such positive leadership helps employees feel better about themselves, today and in the future. Strong leaders, through their actions, teach employees how to.

Leadership 103

Leadership Article Culture 103

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