ShepHyken
OCTOBER 6, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty. What’s emotion got to do with it?
CSM Magazine
OCTOBER 6, 2024
This Customer Service Week, I want to extend a heartfelt thank you to all the customer service professionals around the world. Your dedication, perseverance, and positive attitude inspire us all. Whether it’s solving a product issue, guiding customers through a service, or simply offering a friendly voice on the other end of the line, customer service professionals are the heartbeat of every successful business.
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Forrester's Customer Insights
OCTOBER 6, 2024
This year feels different. Global geopolitical, economic, and technological shifts are compelling businesses in the Asia Pacific (APAC) region to adapt like never before. In our June forecast, we captured how tech spending in APAC is transforming in response to this evolving landscape.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
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