ShepHyken
OCTOBER 6, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty. What’s emotion got to do with it?
CSM Magazine
OCTOBER 6, 2024
This Customer Service Week, I want to extend a heartfelt thank you to all the customer service professionals around the world. Your dedication, perseverance, and positive attitude inspire us all. Whether it’s solving a product issue, guiding customers through a service, or simply offering a friendly voice on the other end of the line, customer service professionals are the heartbeat of every successful business.
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Forrester's Customer Insights
OCTOBER 6, 2024
This year feels different. Global geopolitical, economic, and technological shifts are compelling businesses in the Asia Pacific (APAC) region to adapt like never before. In our June forecast, we captured how tech spending in APAC is transforming in response to this evolving landscape.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
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