ShepHyken

JULY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie by Chip Bell (Forbes) Excellent customer experience is an assertion, not a response.

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Article 2024 Customer Service ROI 93

Optimove

JULY 21, 2024

Transform Your Email Marketing Is your current email platform falling short? Whether you’re struggling with limited personalization, inefficient operations, or inadequate ROI, it’s time for a change. Switch to Optimove, a solution where personalization and performance are at the core of every communication and revolutionize your email marketing success.

ROI 52

ROI Demo Metrics Customer Journey 52

Kate Nasser

JULY 21, 2024

Great contact center reps and agents spend most of their time saying yes and delivering resolutions to customers. However, sometimes they must say no. There is a secret set of steps for doing that well. Image by Frederic Gombert via Flickr Creative Commons License. Great Contact Center Reps Know How to Say No Most of […] The post Great Contact Center Reps: The Secret to Saying No | #PeopleSkills #cctr appeared first on KateNasser.com.

Contact Center 61

Contact Center Call Center Connections Metrics 61

West Monroe

JULY 21, 2024

There’s no question that Generative AI (GenAI) is a game-changing technology. The question is: Do you understand the game you’re playing well enough to change it? Games have rules, objectives, and winners and losers. A great game player becomes a master when they know the competition, devise a winning strategy, and execute flawlessly. As business and technology leaders, we must ask ourselves: What’s the game we’re playing, and what’s our strategy to win?

Government 52

Government Technology ROI Roadmap 52

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Strativity

JULY 21, 2024

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