InMoment XI

OCTOBER 22, 2024

Your online reputation as a doctor can influence how patients perceive you before they even step foot in your office. We’ve all been there—checking reviews, browsing social media profiles, and searching Google to find the right healthcare provider. It’s no different for your patients. A well-managed online presence isn’t just about avoiding bad reviews; it’s about proactively building trust and attracting new patients.

Management 221

Management Healthcare Social Media 2024 221

Experience Investigators by 360Connext

OCTOBER 22, 2024

What if aligning your vision with your retail partners could transform your B2B customer experience strategy? In this episode of Experience Action Podcast, we explore how B2B suppliers can effectively engage retail partner staff to ensure a seamless customer experience that resonates with everyone involved. Through transparent communication and targeted training, Jeanne uncovers actionable strategies that go beyond traditional sales tactics, emphasizing the value of shared goals and mutual succe

B2B 143

B2B Exceptional Customer Service Retail Sales 143

TechSee

OCTOBER 22, 2024

In the ever-evolving landscape of customer experience (CX), businesses are constantly searching for innovative ways to enhance service operations. A key challenge lies in successfully integrating new technologies and ensuring tech adoption by service technicians. TechSee’s approach to optimizing service tech adoption is to focus on the people, processes, and technology involved.

Technology 109

Technology Download Customer Satisfaction Culture 109

ShepHyken

OCTOBER 22, 2024

In the customer service world, we’re contacted by customers who have questions and problems. A conversation that begins with the three words, “How do I …?” is an opportunity for a positive customer service conversation right from the start. On the other hand, a conversation that starts with a problem or complaint forces us to turn a negative into a positive.

Customer Service 89

Customer Service Workshop Customer Service Training Customers 89

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

CSM Magazine

OCTOBER 22, 2024

In today’s fast-paced digital world, customer experience (CX) has become the cornerstone of business success. Small and medium-sized enterprises (SMEs) are increasingly turning to tools like Salesforce for SME to streamline their operations and improve customer interactions. Technology is no longer just a backend facilitator—it’s transforming how businesses engage with their customers on every level.

Technology 52

Technology Customer Experience Omnichannel Touchpoint 52

CSM Magazine

OCTOBER 22, 2024

In today’s competitive environment, exceptional customer service is paramount. Personalization in corporate recognition not only boosts employee morale but also enhances the customer experience. Discover the strategies that can transform your customer service operations. The importance of personalization in corporate recognition As a customer service manager, you understand the value of recognizing your team’s efforts.

Customer Service 52

Customer Service Exceptional Customer Service Customer Service Representative Customer Service Strategies 52

SurveySensum

OCTOBER 22, 2024

While browsing social media you become part of 5.17 billion consumers or 63.7% of the world’s population who use social media on a daily basis. This makes me wonder – are businesses aware of the opportunity that taps into this massive and diverse user base for feedback collection? Are they leveraging this channel effectively enough to gather feedback to refine their products and overall business?

Social Media 52

Social Media Customer Engagement Engagement Feedback 52

Optimove

OCTOBER 22, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Ensuring email deliverability is essential to the success of your upcoming holiday campaigns. This blog post highlights the main factors that impact deliverability so you can optimize performance. Key takeaways: Deliverability measures whether an email reaches the inbox or ends up in the spam or junk folder.

Download 69

Download Return on Investment ROI 2024 69

inQuba

OCTOBER 22, 2024

I have been in the journey orchestration industry for several years and every day we have the opportunity to engage with customers to share our experiences, learn from them and explore new possibilities. There is so much learning happening and I am absolutely passionate about this industry and I thought it would be useful to share some of those experiences with my network.

ROI 52

ROI Customer Journey Financial Engagement 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. In a landscape where customers expect personalized campaigns, it’s crucial to ‘meet the moment’ by delivering dynamic, data-driven promotions that resonate with individual preferences and needs.

ROI 52

ROI Return on Investment Download Demo 52

inQuba

OCTOBER 22, 2024

I have been in the journey orchestration industry for several years and every day we have the opportunity to engage with customers to share our experiences, learn from them and explore new possibilities. There is so much learning happening and I am absolutely passionate about this industry and I thought it would be useful to share some of those experiences with my network.

ROI 52

ROI Customer Journey Financial Engagement 52

IntouchInsight

OCTOBER 22, 2024

Curious to learn how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and operational compliance, leading to an overall increase in sales from three to five percent all-day growth?

Insights 62

Insights Sales Customer Experience Customers 62

Gainsight

OCTOBER 22, 2024

Change can be tough, especially when it involves technology. (Just ask anyone who’s switched from Android to Apple or vice versa.) Humans are creatures of habit—whether that means knowing exactly where a button is or settling into a workflow—and that’s why migrating learning management systems (LMS) can be a touchy topic for Customer Education teams.

Sports 52

Sports 2023 Roadmap Insights 52

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Sales

Help Scout

OCTOBER 22, 2024

Uncover the critical role of AI transparency in customer service. Learn why it matters and how to implement it for maximum customer trust and compliance.

Article 59

Article Customer Service Customers 59

Gainsight

OCTOBER 22, 2024

Change can be tough, especially when it involves technology. (Just ask anyone who’s switched from Android to Apple or vice versa.) Humans are creatures of habit—whether that means knowing exactly where a button is or settling into a workflow—and that’s why migrating learning management systems (LMS) can be a touchy topic for Customer Education teams.

Sports 52

Sports 2023 Roadmap Insights 52

Zonka Feedback

OCTOBER 22, 2024

Imagine this: You’re managing a bank with 38 departments spread across a nation, tasked with gathering feedback from employees and customers alike. As you expand, the pressure to maintain consistent brand experience and capture real-time insights mounts. Each piece of feedback is an opportunity—one you can’t afford to miss.

Feedback 52

Feedback Management Banking Insights 52

Genroe

OCTOBER 22, 2024

When casting around for ways to increase sales there are really only two options: find new customers or sell more to the existing customers. Of these two the second, sell more to existing customers, is often the easiest and the one with the highest ROI. Today we’ll talk about why you should be focusing more […] The post Cross-Selling: How Successful Companies Capture More Value appeared first on Genroe | Customer Experience | Net Promoter Score.

Net Promoter Score 52

Net Promoter Score ROI Sales Customer Experience 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Forrester's Customer Insights

OCTOBER 22, 2024

Get ready for some major changes in the APAC business landscape in 2025! AI-driven initiatives will be the driving force behind tech improvements for companies in the region.

2025 52

2025 Insights 52

CSM Magazine

OCTOBER 22, 2024

The latest industry report from Call Centre Helper has just landed, and it’s packed with some interesting insights. “ What Contact Centres are Doing Now ” – jointly sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.

2024 52

2024 2025 Roadmap Download 52

Forrester's Customer Insights

OCTOBER 22, 2024

After a period of strong technology investment, the emphasis in 2025 will shift to making existing technologies work harder through improved adoption, integration, and optimization. Learn more in our 2025 predictions for technology leaders.

2025 49

2025 Technology Innovation Insights 49

CSM Magazine

OCTOBER 22, 2024

In today’s digital world, businesses are constantly looking for efficient ways to enhance their online visibility and increase their ROI. One potent method is to utilise PPC services. Pay-Per-Click (PPC) advertising can seem daunting at first, yet it’s a powerful tool that can generate significant traffic and leads when executed correctly. This guide aims to demystify the world of PPC, explaining what you can expect and how these services operate.

Return on Investment 52

Return on Investment Advertising ROI Management 52

Advertiser: ZoomInfo

In this exploration, we're diving into predictions about the future of sales. We're talking about a complete shake-up powered by automation and artificial intelligence (AI). These aren't just fancy tools — they're real game-changers. Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful. From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection.

Sales

Forrester's Customer Insights

OCTOBER 22, 2024

In 2025, the true potential of generative AI as a growth driver will be tested. B2B marketing, sales, and product teams should prepare for the good, bad, and even ugly outcomes of trying to generate value from this hot technology.

2025 40

2025 B2B Sales Technology 40

Circular Edge

OCTOBER 22, 2024

What's New & Exciting in the Latest Oracle JD Edwards E1 Release 25 JD Edwards EnterpriseOne Release 25 has just been announced, bringing new Orchestrator, Tools and Applications enhancements that can help to automate, optimize, and transform business processes and further your digital transformation journey. With 9.2’s continuous code line, enhancements are cumulative, so customers can adopt Release 25 when they meet specific business needs without the cost and disruption of a major upgrade

2003 52

2003 Government Innovation Definition 52

Forrester's Customer Insights

OCTOBER 22, 2024

Elon Musk unveiled Tesla’s self-driving robotaxi – the Cybercab – at an event in California.

Events 26

Events Automotive Customers 26

CSM Magazine

OCTOBER 22, 2024

In Florida, the sheer volume of vehicle-related injuries in 2023, totaling 250,037, underscores the need for effective management of personal injury claims. Handling these claims properly requires an understanding of the full scope of potential damages, from immediate medical costs to long-term rehabilitation expenses. For this reason it is important to get help from a car accident lawyer in Coral Springs, Florida.

Insurance 52

Insurance Document Transportation 2023 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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