ShepHyken
JUNE 30, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. CX Makeover: 11 Ways to Improve Customer Experience by Ken McMahon (Nextiva) Employees interact with customers every day and are a valuable source of CX knowledge.
SurveySparrow
JUNE 30, 2024
A Color Analysis Quiz is quintessential to understanding the palette that flatters your unique style the most! I took a seasonal color analysis test quite recently. It turns out I’m a Cool Winter! As per the analysis, I bought and filled my entire wardrobe with colors that suit my eyes, hair, and skin tone. It’s worth it. Take my word for it!
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West Monroe
JUNE 30, 2024
Our previous piece outlined essential steps for efficiently gathering and distilling organizational insights crucial for embarking on a transformative finance journey. Now armed with both quantitative and qualitative benchmarks, the next pivotal phase begins: prioritizing and crafting a comprehensive finance transformation roadmap. We’ll uncover the most effective approach that will chart the course toward financial excellence, operational efficiency, and alignment with the private equity
SurveySparrow
JUNE 30, 2024
Quick question : would you rather go to the 4 star hospital, with hundreds of positive reviews, that’s 2 kilometers away? Or, the 2 star clinic, with four reviews, that’s just down the road? Exactly. It can seem like patient feedback is out of your control. But healthcare reputation management is actually a crucial area for hospitals, clinics, and doctors – one that is very much within their control.
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
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