ShepHyken

JUNE 30, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. CX Makeover: 11 Ways to Improve Customer Experience by Ken McMahon (Nextiva) Employees interact with customers every day and are a valuable source of CX knowledge.

2024 78

2024 Article Customer Service Retail 78

SurveySparrow

JUNE 30, 2024

Quick question : would you rather go to the 4 star hospital, with hundreds of positive reviews, that’s 2 kilometers away? Or, the 2 star clinic, with four reviews, that’s just down the road? Exactly. It can seem like patient feedback is out of your control. But healthcare reputation management is actually a crucial area for hospitals, clinics, and doctors – one that is very much within their control.

Healthcare 52

Healthcare Management Hospitality Social Media 52

West Monroe

JUNE 30, 2024

Our previous piece outlined essential steps for efficiently gathering and distilling organizational insights crucial for embarking on a transformative finance journey. Now armed with both quantitative and qualitative benchmarks, the next pivotal phase begins: prioritizing and crafting a comprehensive finance transformation roadmap. We’ll uncover the most effective approach that will chart the course toward financial excellence, operational efficiency, and alignment with the private equity

Roadmap 52

Roadmap Government Financial Insights 52

SurveySparrow

JUNE 30, 2024

A Color Analysis Quiz is quintessential to understanding the palette that flatters your unique style the most! I took a seasonal color analysis test quite recently. It turns out I’m a Cool Winter! As per the analysis, I bought and filled my entire wardrobe with colors that suit my eyes, hair, and skin tone. It’s worth it. Take my word for it!

Fashion 52

Fashion Social Media Consulting Demo 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience