TechSee
JULY 10, 2024
The initial promise of artificial intelligence was intriguing: machines capable of augmenting human tasks, enhancing productivity, and optimizing operations. As we stand on the cusp of a new era, the real breakthrough for AI lies not in merely augmenting our existing staff but in fully automated AI agents. AI agents will free valuable resources from mundane tasks.
Bill Quiseng
JULY 10, 2024
QUI TAKEAWAY: Customers pay for their experience, not your product or service. The customer’s best value in their experience is one that is “just perfect.” Practice does not make perfect. Perfect practice makes perfect … for your customers. Don’t be just good. Be GREAT out there!
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Forrester's Customer Insights
JULY 10, 2024
Customer success (CS) teams continue to improve as important business functions. As B2B firms dedicate more resources to CS, leadership wants reassurance that this investment delivers solid returns. Proving this becomes challenging when scaling customer success happens primarily through headcount and by teams segmenting coverage into low-touch and high-touch models.
Think Customers
JULY 10, 2024
By Tom Lewis, Senior Vice President of Consulting, TTEC Digital When ChatGPT burst onto the scene, it was so widely adopted – and so quickly, by so many – that consumers soon started to expect generative AI-level responses from customer service bots. As generative AI suddenly infiltrated so many aspects of daily life, consumers assumed brands would be using it to deliver relevant information and answers at a moment’s notice.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Daniel Group
JULY 10, 2024
Welcome to Success Strategies: July 2024 In this edition, I examine the evolution of CX from both practical applications and historical perspectives and share how one client is expanding its understanding and execution of outstanding customer experience. Exploring New Frontiers in CX Evolution Practical Lessons in CX Leadership: An Interview with Kestly Miller of Wagner Equipment Co.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
The DiJulius Group
JULY 10, 2024
What if the secret to retaining top talent is how you welcome them? On this episode of The Customer Service Revolution, join John as he reveals the strategies to make your employee onboarding process efficient, memorable, and engaging. Drawing wisdom from Joey Coleman’s “Never Lose an Employee Again” and Dan Heath’s “Making Moments Memorable,” we.
SurveySparrow
JULY 10, 2024
We must be surrounded by a bunch of individuals who give actionable feedback that can help us be the best versions of ourselves at all times! But why is that so? Why is it so important? And how do you give and receive feedback that matters? Let’s find out! Before that, you need to understand… What is Actionable Feedback? Actionable feedback is the specific, nuanced commentary given to an individual, group, or brand to help them improve.
Clarivate
JULY 10, 2024
Summary: Older research often presents fresh opportunities to advance scientific and scholarly research today. Learn more about a few notable examples. Staying up to date with the newest findings in a field is critical in today’s fast-paced research environment. Researchers need to ensure that they are pursuing novel ideas and incorporating the most recent evidence in their work.
dscout People Nerds
JULY 10, 2024
Dscout’s product design team shares some of the biggest developments from the event, including what they look forward to in the future.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Forrester's Customer Insights
JULY 10, 2024
In my recent report, AIOps: A Crucial Component Of High-Performance IT, I speak to how AIOps is a critical tool for IT leaders aiming to run high-performance organizations. AIOps combines AI, machine learning, advanced analytics, and operational practices with business and operations data.
Forrester's Customer Insights
JULY 10, 2024
As organizations ask employees and partners to execute and deliver at a faster pace, the risk of technology failure becomes greater. Learn how understanding technology resilience can help minimize these risks in a preview of our upcoming Technology & Innovation Summit North America.
Forrester's Customer Insights
JULY 10, 2024
The Forrester Wave™: ESG Data And Analytics Providers, Q3 2024, reveals the 12 providers that matter most and how they stack up.
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