[Experience Action Podcast] Customer Service vs Customer Experience
Experience Investigators by 360Connext
AUGUST 29, 2023
”I love how you discuss the difference between customer service and customer experience. I work with people who really believe they understand customer service so there’s nothing to worry about. How do I get them to see that we should focus on customer experience, not just customer service?” We need both customer service and customer experience to have a successful business.
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