eglobalis

JUNE 12, 2024

Enhancing Tech Adoption through Exceptional Design by Ricardo Saltz Gulko The post Enhancing Tech Adoption through Exceptional Design appeared first on Eglobalis.

Books 268

Books Loyalty Technology Management 268

Team Support

JUNE 12, 2024

Businesses often find themselves entangled in the web of complex customer interactions and inquiries. As companies scale, the intricacies of providing consistent, high-quality customer support can escalate swiftly. That's where TeamSupport steps in, turning complications into simplified processes. With a laser focus on efficiency and clarity, TeamSupport streamlines the customer service experience.

Social Media 94

Social Media Communication Interaction Touchpoint 94

SurveySensum

JUNE 12, 2024

Creating surveys is only half the battle, the real challenge lies in gathering a high response rate. You could create the perfect survey with relevant questions but still fall short of obtaining feedback from your audience. Why? One of the primary reasons could be that your audience isn’t even aware of your survey. They might not use the channel through which you distributed it.

Social Media 52

Social Media E Commerce Demo E-support 52

Optimove

JUNE 12, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: The Euro 2024 Wagering Intentions Report provides a clear guide for sportsbook operators to deepen player loyalty and optimize customer lifetime value. It reveals that Euro 2024 is an incredible opportunity for operators to attract and engage both current and new players. Key Takeaways: Sportsbook operators get insights on player wagering behavior Respondents indicate their communication preferences – operators can lear

Sports 52

Sports Insights 2024 Download 52

Advertisement

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Braze

JUNE 12, 2024

Discover why in-app messages are an important channel for customer engagement and how to effectively leverage in-app messages as part of your cross-channel strategy.

Customer Engagement 64

Customer Engagement Engagement Customers 64

ChurnZero

JUNE 12, 2024

Will your customer success team see further cuts this year? How can CS leaders prove the viability of CS as a business function? And just how much more efficient are AI-equipped CSMs expected to be? Take a mid-2024 dive into these hot CS topics with ChurnZero CEO You Mon Tsang , who recently joined ESG’s Michael Harnum , and Melissa Langworthy for an in-depth discussion on how to retain and grow customers this year and beyond.

2024 52

2024 Customer Success Books ROI 52

The DiJulius Group

JUNE 12, 2024

Can the way you treat job candidates transform your organization’s success? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray unpack The Employee Experience Revolution, emphasizing how a remarkable recruitment experience can set your company apart. Discover why it’s imperative to treat candidates as valued customers and how moving beyond the.

Employee Experience 52

Employee Experience Article Customer Service Customers 52

CSM Magazine

JUNE 12, 2024

Accidents can be overwhelming and disorienting, but knowing the right steps to take immediately can make all the difference. This guide is going to walk you through essential actions to protect your safety, secure help, and gather necessary information. Stay calm and prepared to handle any unforeseen incident with confidence and clarity. Get Medical Attention Seeking medical attention after an accident is crucial, even if you feel fine initially.

Insurance 52

Insurance Document Hospitality Events 52

Bill Quiseng

JUNE 12, 2024

Mission statements don’t enthuse people to engage and WOW customers. Passion statements do. In the spirit of paying it forward, I offer you this OUR PASSION STATEMENT First, we will be best for our customers. Then we will be first among our competitors. Let’s not serve to satisfy our customers. Satisfied customers feel that their experience is good, not better, just average.

Social Media 33

Social Media Interaction Communication Customers 33

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Upstream Works

JUNE 12, 2024

Check out our blog for two compelling examples of how AI is revolutionizing omnichannel capabilities in enterprise contact centers. The post AI & Omnichannel for Contact Center Success appeared first on Upstream Works.

Contact Center 88

Contact Center Omnichannel Blog 88

Helpware

JUNE 12, 2024

“What is back office support?” you may ask. Just as performers rely on a dedicated crew behind the scenes to ensure a great show, companies depend on their back office teams to drive success. That said, small and midsize enterprises (SMEs) are discovering that outsourcing a crew of these unsung heroes can bring multiple perks to their organizations.

79

79

Braze

JUNE 12, 2024

Great Place to Work® has named Braze the #7 2024 Fortune Best Workplaces in New York™ (Small and Medium), and U.S.

2024 45

2024 Culture 45

Forrester's Customer Insights

JUNE 12, 2024

After the rumors that Wiz was going to acquire cloud workload security (CWS) specialist Lacework fell through, Fortinet has announced the acquisition of Lacework for an undisclosed amount. The sales price is expected to be higher than Wiz’s rumored offer but lower than what Lacework’s investors would have liked.

Sales 32

Sales 32

Advertisement

The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

2024

Forrester's Customer Insights

JUNE 12, 2024

In a world where data is as abundant as clarity is elusive, mastering the discipline of decision-making is more important than ever. Many organizations and leaders fall short at decision-making, approaching it intuitively rather than analytically.

Insights 29

Insights Customer Insights Management Customers 29

Forrester's Customer Insights

JUNE 12, 2024

What A Difference A Year Makes It has been more than a year since I first wrote about GenAI-powered agents.

Blog 37

Blog Virtual Agent Customers 37

Forrester's Customer Insights

JUNE 12, 2024

Last quarter delivered several shocks to the healthcare system, including a series of downturns for virtual care.

Healthcare 34

Healthcare Financial Retail Technology 34

Forrester's Customer Insights

JUNE 12, 2024

Forrester Analyst Key Takeaways from SAP Sapphire Orlando 2024

2024 40

2024 Information Technology Insights 40

Advertisement

Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

White Paper

Forrester's Customer Insights

JUNE 12, 2024

SAP and IFS announce key acquisitions furthering breadth and depth of their software capabilities and add customer value.

Information 29

Information Customers Technology Insights 29