InMoment XI
SEPTEMBER 17, 2009
Everyone who's been watching TV or reading the news lately knows that banks have certainly had their fair share of challenges lately. But what's been interesting to watch is how those challenges and the fall out from big bank failures and the economic crisis have impacted bank and credit union customer loyalty and engagement levels.
Service Untitled
SEPTEMBER 10, 2009
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Very Best Service
SEPTEMBER 26, 2009
'Providing good customer service : with the emergence of a multitude of social media, the delivery of customer service is rapidly transforming through the exploitation of new communication channels. Social media marketing has been used to drive customers to online shops and even high street shops. Interestingly shops are now being used to drive Twitter traffic, thereby enabling opportunities for repetitive contact.
CX Advantage Walker
SEPTEMBER 3, 2009
Are stalkers ever welcome? Well… At home, I am constantly stalked by my yellow Lab, Teddy. He’s one of those canines wanting to be near me at every chance, to the point of being really annoying. Being stalked never sounds like fun, especially if a human is the stalker. But let me offer an exception. Continue reading. The post Stalkers aren’t all bad appeared first on CX Advantage.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
InMoment XI
SEPTEMBER 17, 2009
Everyone who's been watching TV or reading the news lately knows that banks have certainly had their fair share of challenges lately. But what's been interesting to watch is how those challenges and the fall out from big bank failures and the economic crisis have impacted bank and credit union customer loyalty and engagement levels.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
InMoment XI
SEPTEMBER 15, 2009
At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology. And, as business practitioners, we have the opportunity to use advanced technology to accomplish things that we have wished would happen for years.
InMoment XI
SEPTEMBER 15, 2009
At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology. And, as business practitioners, we have the opportunity to use advanced technology to accomplish things that we have wished would happen for years.
InMoment XI
SEPTEMBER 15, 2009
At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology. And, as business practitioners, we have the opportunity to use advanced technology to accomplish things that we have wished would happen for years.
Service Untitled
SEPTEMBER 25, 2009
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives White Glove Service in 4 Steps Douglas September 25, 2009 Customer Service Experience , Little Things, Big Differences No Comments When service is “white glove,&# it implies that the service being provided is being provided by professionals who look, act, and talk the part of a customer service professional.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service Pet Peeves Douglas September 15, 2009 Angry Customers , Customer Service Experience 2 Comments I came across this post recently, which lists some of the more prominent customer service pet peeves submitted by the blog’s readers.
Very Best Service
SEPTEMBER 24, 2009
'Travelling at the back of a plane can be a very frustrating experience but an increased emphasis on design can improve considerably passengers'' perception. Should the designers become officially part of the customer service team and ensure that customer service design plays an important role in customer handling? Picture courtesy of [link] with our thanks.
Very Best Service
SEPTEMBER 23, 2009
'These wonderful spreadsheets have been in use for many many years yet they are fast disappearing with the introduction of sophisticated computer programs. Does the customer win as a result of technology improvements? or are we more and more likely to hear the well known answer "computer says no." Picture courtesy of [link] with our thanks.
Very Best Service
SEPTEMBER 12, 2009
'Whilst communication over the internet and the telephone is reducing in many ways the opportunity to deliver traditional face to face customer service, plenty of industries still have the chance to impress. We would suggest that the adoption of designer labels instead of the traditionally bland outfits would do wonder to please customers. Why not try it with one of our recent favorite pieces from Olivia Rubin?
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Very Best Service
SEPTEMBER 9, 2009
'it is more likely than not that the company would be facing a storm, and nowhere to escape to.
Very Best Service
SEPTEMBER 7, 2009
'What are the attributes of good customer service? Customer service attributes We have been looking for a long time for a picture illustrating good customer service attributes and even started to build a list: flexibility, strength, elegance, discretion, respect, attention to detail, changing with the seasons - a tree does it all: it meets our expectations.
Very Best Service
SEPTEMBER 5, 2009
'What is customer service? Welcome to Very Best Service - The customer service blog dedicated exclusively to customer service. The main objective of this blog is to illustrate customer service concept in pictures with a catch phrase and a short statement justifying the assertion. This blog is supported by a couple of additional resources: - On verygoodservice.com we look for the very best companies such as hotels, retailers, online shops, travel companies, restaurants. which are recognised as be
InMoment XI
SEPTEMBER 22, 2009
Trust is at the core of every relationship. In the aftermath of the economic crisis, our common challenge in bringing business relationships out of the proverbial tank and back into the light is renewing a level of trust with our customers, employees, and shareholders. Here are three tips on how to do that.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
InMoment XI
SEPTEMBER 22, 2009
Trust is at the core of every relationship. In the aftermath of the economic crisis, our common challenge in bringing business relationships out of the proverbial tank and back into the light is renewing a level of trust with our customers, employees, and shareholders. Here are three tips on how to do that.
InMoment XI
SEPTEMBER 22, 2009
Trust is at the core of every relationship. In the aftermath of the economic crisis, our common challenge in bringing business relationships out of the proverbial tank and back into the light is renewing a level of trust with our customers, employees, and shareholders. Here are three tips on how to do that.
InMoment XI
SEPTEMBER 11, 2009
In two new videos, industry experts highlight the importance of not only listening to customers via a formal voice of the customer (VOC) program , but also increasing customer retention efforts.
InMoment XI
SEPTEMBER 11, 2009
In two new videos, industry experts highlight the importance of not only listening to customers via a formal voice of the customer (VOC) program , but also increasing customer retention efforts.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
InMoment XI
SEPTEMBER 11, 2009
In two new videos, industry experts highlight the importance of not only listening to customers via a formal voice of the customer (VOC) program , but also increasing customer retention efforts.
InMoment XI
SEPTEMBER 3, 2009
When times get tough, it's tempting to put "customer-centricity" on the back burner. But it doesn't have to be that way. In this blog post, Bob Thompson, CEO of CustomerThink, offers some tips on how to weather the economic storm.
InMoment XI
SEPTEMBER 3, 2009
When times get tough, it's tempting to put "customer-centricity" on the back burner. But it doesn't have to be that way. In this blog post, Bob Thompson, CEO of CustomerThink, offers some tips on how to weather the economic storm.
InMoment XI
SEPTEMBER 3, 2009
When times get tough, it's tempting to put "customer-centricity" on the back burner. But it doesn't have to be that way. In this blog post, Bob Thompson, CEO of CustomerThink, offers some tips on how to weather the economic storm.
Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group
As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX
Expert insights. Personalized for you.
150 
Let's personalize your content