InMoment XI

OCTOBER 28, 2008

When it comes to customer and employee engagement, very few environments require the same level of engagement as that of a hospital, which is in the business of taking care of people. In this environment, where patients are in pain, worried, stressed and/or in need of care and compassion, the most important thing they need in addition to medical care is a sympathetic and engaged care giver.

Hospitality 150

Hospitality Engagement Customers 150

ClearAction

OCTOBER 15, 2008

Customer Experience Insights by Stepping Into Your Customers’ Shoes Lynn Hunsaker If we could "be a fly on the wall" observing customers' experiences what a treasure trove of wisdom we'd have! Surveys, user groups and advisory boards are common tools for understanding customers — but what is their scope? Do we have a comprehensive suite of tools for stepping into our customers' shoes?

Insights 48

Insights Customer Experience Consulting Customers 48

InMoment XI

OCTOBER 28, 2008

When it comes to customer and employee engagement, very few environments require the same level of engagement as that of a hospital, which is in the business of taking care of people. In this environment, where patients are in pain, worried, stressed and/or in need of care and compassion, the most important thing they need in addition to medical care is a sympathetic and engaged care giver.

Hospitality 150

Hospitality Engagement Customers 150

InMoment XI

OCTOBER 28, 2008

When it comes to customer and employee engagement, very few environments require the same level of engagement as that of a hospital, which is in the business of taking care of people. In this environment, where patients are in pain, worried, stressed and/or in need of care and compassion, the most important thing they need in addition to medical care is a sympathetic and engaged care giver.

Hospitality 150

Hospitality Engagement Customers 150

Advertisement

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

InMoment XI

OCTOBER 14, 2008

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement.

Engagement 150

Engagement Article Customers 150

InMoment XI

OCTOBER 14, 2008

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement.

Engagement 150

Engagement Article Customers 150

InMoment XI

OCTOBER 12, 2008

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Engagement 150

Engagement Customer Engagement Feedback Technology 150

InMoment XI

OCTOBER 12, 2008

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Engagement 150

Engagement Customer Engagement Feedback Technology 150

InMoment XI

OCTOBER 12, 2008

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Engagement 150

Engagement Customer Engagement Feedback Technology 150

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

InMoment XI

OCTOBER 4, 2008

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers. This month's article will focus on the five steps to predictive analytics.

Engagement 150

Engagement Article Management Customers 150

InMoment XI

OCTOBER 4, 2008

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers. This month's article will focus on the five steps to predictive analytics.

Engagement 150

Engagement Article Management Customers 150

InMoment XI

OCTOBER 4, 2008

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers. This month's article will focus on the five steps to predictive analytics.

Engagement 150

Engagement Article Management Customers 150

InMoment XI

OCTOBER 28, 2008

Many of the people within companies who are sending out surveys are people who are not email marketing experts. Here are some common mistakes to avoid to watch your response rates climb.

Marketing 150

Marketing 150

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

InMoment XI

OCTOBER 28, 2008

Many of the people within companies who are sending out surveys are people who are not email marketing experts. Here are some common mistakes to avoid to watch your response rates climb.

Marketing 150

Marketing 150

InMoment XI

OCTOBER 28, 2008

Many of the people within companies who are sending out surveys are people who are not email marketing experts. Here are some common mistakes to avoid to watch your response rates climb.

Marketing 150

Marketing 150

InMoment XI

OCTOBER 21, 2008

I got a very complimentary email from a customer not too long ago thanking both myself and my team for getting back to them quickly. While this e-mail was very nice and I was really glad that our customer was happy, it did make me wonder: What kind of customer response times are other businesses.

Article 150

Article Customers 150

InMoment XI

OCTOBER 21, 2008

I got a very complimentary email from a customer not too long ago thanking both myself and my team for getting back to them quickly. While this e-mail was very nice and I was really glad that our customer was happy, it did make me wonder: What kind of customer response times are other businesses.

Article 150

Article Customers 150

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

InMoment XI

OCTOBER 21, 2008

I got a very complimentary email from a customer not too long ago thanking both myself and my team for getting back to them quickly. While this e-mail was very nice and I was really glad that our customer was happy, it did make me wonder: What kind of customer response times are other businesses.

Article 150

Article Customers 150

InMoment XI

OCTOBER 14, 2008

Most companies collect some sort of customer or employee feedback data. But once they collect this data they often ask: What do I do with the data now that I have it? How can we make the best use of it?

Feedback 150

Feedback Customers 150

InMoment XI

OCTOBER 14, 2008

Most companies collect some sort of customer or employee feedback data. But once they collect this data they often ask: What do I do with the data now that I have it? How can we make the best use of it?

Feedback 150

Feedback Customers 150

InMoment XI

OCTOBER 14, 2008

Most companies collect some sort of customer or employee feedback data. But once they collect this data they often ask: What do I do with the data now that I have it? How can we make the best use of it?

Feedback 150

Feedback Customers 150

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

Contact Center

InMoment XI

OCTOBER 9, 2008

I’ve had a bunch of phone calls and conversations about a recent paper I wrote called “Do you know why your customers really buy”?, which explores how using attitudinal data is critical to driving real business change. Based on that, I wanted to comment about two things on my mind. There are a lot of.

Article 150

Article Customers 150

InMoment XI

OCTOBER 9, 2008

I’ve had a bunch of phone calls and conversations about a recent paper I wrote called “Do you know why your customers really buy”, which explores how using attitudinal data is critical to driving real business change. Based on that, I wanted to comment about two things on my mind. There are a lot of.

Article 150

Article Customers 150

InMoment XI

OCTOBER 9, 2008

I’ve had a bunch of phone calls and conversations about a recent paper I wrote called “Do you know why your customers really buy”, which explores how using attitudinal data is critical to driving real business change. Based on that, I wanted to comment about two things on my mind. There are a lot of.

Article 150

Article Customers 150