InMoment XI

APRIL 7, 2009

Every organization should have a clear picture of the attitude of their audience(s) toward their organization, and the satisfaction of mutual transaction points, as well as insights into where improvements could be made to positively improve that attitude and satisfaction. The means we use (Enterprise Feedback Management (EFM) technology, people, and processes) to get to what should be our end (better business) are essential to our success in reaching that end.

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Service Untitled

APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Shared Information for Customer Service Success Douglas April 30, 2009 Culture , Specific Companies No Comments I was listening to Steve Odland (the Chairman and CEO of Office Depot) present at an event today and one of the things he talked about was how sharing information across the organization could lead to decision making empowerme

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Information Blog 2006 2009 40

InMoment XI

APRIL 7, 2009

Every organization should have a clear picture of the attitude of their audience(s) toward their organization, and the satisfaction of mutual transaction points, as well as insights into where improvements could be made to positively improve that attitude and satisfaction. The means we use (Enterprise Feedback Management (EFM) technology, people, and processes) to get to what should be our end (better business) are essential to our success in reaching that end.

Loyalty 150

Loyalty Technology Feedback Insights 150

InMoment XI

APRIL 7, 2009

Every organization should have a clear picture of the attitude of their audience(s) toward their organization, and the satisfaction of mutual transaction points, as well as insights into where improvements could be made to positively improve that attitude and satisfaction. The means we use (Enterprise Feedback Management (EFM) technology, people, and processes) to get to what should be our end (better business) are essential to our success in reaching that end.

Loyalty 150

Loyalty Technology Feedback Insights 150

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Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites.

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Service Untitled

APRIL 2, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume? The answer is hopefully “very carefully&# because it is a key metric to track and something you should adjust staffing and processes for.

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