InMoment XI

DECEMBER 8, 2008

In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line. This, unfortunately, is a mistake because it cuts at the very heart of what we all need to be doing during this time — engaging customers to the point that they are willing to ride out tough economic

Loyalty Programs 150

Loyalty Programs Loyalty Customers Engagement 150

ClearAction

AUGUST 24, 2008

Customer Experience Metaphors Offer a Wealth of Insights Lynn Hunsaker. Like radical, man, but everyone tends to talk in metaphors. A picture tells a thousand words, they say. And we all use 5-6 metaphors a minute, according to author Gerald Zeitman in his book How Customers Think. So how much do you know about your customers’ metaphors? The ones they use to describe your brand.

Insights 87

Insights Customer Experience CEM Social Media 87

InMoment XI

DECEMBER 8, 2008

In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line. This, unfortunately, is a mistake because it cuts at the very heart of what we all need to be doing during this time — engaging customers to the point that they are willing to ride out tough economic

Loyalty Programs 150

Loyalty Programs Loyalty Customers Engagement 150

InMoment XI

DECEMBER 8, 2008

In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line. This, unfortunately, is a mistake because it cuts at the very heart of what we all need to be doing during this time — engaging customers to the point that they are willing to ride out tough economic

Loyalty Programs 150

Loyalty Programs Loyalty Customers Engagement 150

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

InMoment XI

NOVEMBER 29, 2008

Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused. But with so much to do these days, where do you start? Greg Heaps, VP of Professional Services at Allegiance, and Kyle LaMalfa, Best Practices Manager and Loyalty Expert at Allegiance, offer insights on how to uncover revenue and growth opportunities and gain a competitive advantage, even in t

Competitive Advantage 150

Competitive Advantage Consulting Loyalty Insights 150

InMoment XI

NOVEMBER 29, 2008

Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused. But with so much to do these days, where do you start? Greg Heaps, VP of Professional Services at Allegiance, and Kyle LaMalfa, Best Practices Manager and Loyalty Expert at Allegiance, offer insights on how to uncover revenue and growth opportunities and gain a competitive advantage, even in t

Competitive Advantage 150

Competitive Advantage Consulting Loyalty Insights 150

InMoment XI

NOVEMBER 24, 2008

In tough economic times, improving your employees’ morale and increasing their engagement and productivity is critical, as every resource counts and your employees can have a big impact on your customers’ experiences. But in times like these many business leaders wonder: how can we keep employees motivated, passionate and engaged – in other words, productive – in an environment where we’re asking them to do more with less and/or have recently had to downsize our company?

Engagement 150

Engagement Customer Experience Customers 150

InMoment XI

NOVEMBER 24, 2008

In tough economic times, improving your employees’ morale and increasing their engagement and productivity is critical, as every resource counts and your employees can have a big impact on your customers’ experiences. But in times like these many business leaders wonder: how can we keep employees motivated, passionate and engaged – in other words, productive – in an environment where we’re asking them to do more with less and/or have recently had to downsize our company?

Engagement 150

Engagement Customer Experience Customers 150

InMoment XI

NOVEMBER 24, 2008

In tough economic times, improving your employees’ morale and increasing their engagement and productivity is critical, as every resource counts and your employees can have a big impact on your customers’ experiences. But in times like these many business leaders wonder: how can we keep employees motivated, passionate and engaged – in other words, productive – in an environment where we’re asking them to do more with less and/or have recently had to downsize our company?

Engagement 150

Engagement Customer Experience Customers 150

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

InMoment XI

NOVEMBER 2, 2008

Research conducted by Allegiance reveals that companies typically have three types/groups of customers. These are: Engaged, Disengaged and Swing. Obviously, engaged customers are the best customers because of the strong emotional connections that they have to a company, and their genuine willingness to assist a company in improving its customer experience.

Engagement 150

Engagement Marketing Connections Customers 150

InMoment XI

NOVEMBER 2, 2008

Research conducted by Allegiance reveals that companies typically have three types/groups of customers. These are: Engaged, Disengaged and Swing. Obviously, engaged customers are the best customers because of the strong emotional connections that they have to a company, and their genuine willingness to assist a company in improving its customer experience.

Engagement 150

Engagement Marketing Connections Customers 150

InMoment XI

NOVEMBER 2, 2008

Research conducted by Allegiance reveals that companies typically have three types/groups of customers. These are: Engaged, Disengaged and Swing. Obviously, engaged customers are the best customers because of the strong emotional connections that they have to a company, and their genuine willingness to assist a company in improving its customer experience.

Engagement 150

Engagement Marketing Connections Customers 150

InMoment XI

DECEMBER 23, 2008

I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g. collect more feedback and increase customer and employee loyalty; spend less on surveying, infrastructure and staff, and yet get the.

2009 150

2009 Loyalty Article Feedback 150

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

InMoment XI

DECEMBER 23, 2008

I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g. collect more feedback and increase customer and employee loyalty; spend less on surveying, infrastructure and staff, and yet get the.

2009 150

2009 Loyalty Article Feedback 150

InMoment XI

DECEMBER 23, 2008

I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g. collect more feedback and increase customer and employee loyalty; spend less on surveying, infrastructure and staff, and yet get the.

2009 150

2009 Loyalty Article Feedback 150

InMoment XI

NOVEMBER 10, 2008

In tough economic times, the decisions that businesses make can literally mean the difference between success and failure - especially when it comes to retaining their customers and engaging new ones. But how, you may ask, does a company retain its customers and attract new ones in the current economic environment?

Engagement 150

Engagement Customers 150

InMoment XI

NOVEMBER 10, 2008

In tough economic times, the decisions that businesses make can literally mean the difference between success and failure - especially when it comes to retaining their customers and engaging new ones. But how, you may ask, does a company retain its customers and attract new ones in the current economic environment?

Engagement 150

Engagement Customers 150

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

InMoment XI

NOVEMBER 10, 2008

In tough economic times, the decisions that businesses make can literally mean the difference between success and failure - especially when it comes to retaining their customers and engaging new ones. But how, you may ask, does a company retain its customers and attract new ones in the current economic environment?

Engagement 150

Engagement Customers 150

InMoment XI

NOVEMBER 3, 2008

Here at Allegiance, we spend a lot of time talking to customers and potential sales prospects about engagement. But if you’re new to the engagement arena, you may ask: What is engagement? And why should my business care about it? Since we’re going to be blogging about engagement and other related topics moving forward, I.

Engagement 150

Engagement Blog Article Sales 150

InMoment XI

NOVEMBER 3, 2008

Here at Allegiance, we spend a lot of time talking to customers and potential sales prospects about engagement. But if you’re new to the engagement arena, you may ask: What is engagement? And why should my business care about it? Since we’re going to be blogging about engagement and other related topics moving forward, I.

Engagement 150

Engagement Blog Article Sales 150

InMoment XI

NOVEMBER 3, 2008

Here at Allegiance, we spend a lot of time talking to customers and potential sales prospects about engagement. But if you’re new to the engagement arena, you may ask: What is engagement? And why should my business care about it? Since we’re going to be blogging about engagement and other related topics moving forward, I.

Engagement 150

Engagement Blog Article Sales 150

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

Contact Center

InMoment XI

OCTOBER 28, 2008

When it comes to customer and employee engagement, very few environments require the same level of engagement as that of a hospital, which is in the business of taking care of people. In this environment, where patients are in pain, worried, stressed and/or in need of care and compassion, the most important thing they need in addition to medical care is a sympathetic and engaged care giver.

Hospitality 150

Hospitality Engagement Customers 150

InMoment XI

OCTOBER 28, 2008

When it comes to customer and employee engagement, very few environments require the same level of engagement as that of a hospital, which is in the business of taking care of people. In this environment, where patients are in pain, worried, stressed and/or in need of care and compassion, the most important thing they need in addition to medical care is a sympathetic and engaged care giver.

Hospitality 150

Hospitality Engagement Customers 150

InMoment XI

OCTOBER 28, 2008

When it comes to customer and employee engagement, very few environments require the same level of engagement as that of a hospital, which is in the business of taking care of people. In this environment, where patients are in pain, worried, stressed and/or in need of care and compassion, the most important thing they need in addition to medical care is a sympathetic and engaged care giver.

Hospitality 150

Hospitality Engagement Customers 150

InMoment XI

OCTOBER 12, 2008

The focus of our products and services is on helping companies to improve their customer and employee feedback initiatives. As we have worked with our customers, we have identified five things that make them successful. Below is a recap of the first four best practices: They collect more feedback. They are willing to quantify engagement. They look beyond the tools and technology that help them to better understand engagement levels.

Engagement 150

Engagement Customer Engagement Feedback Technology 150

Advertiser: ZoomInfo

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

Marketing