Lumoa

JUNE 26, 2023

Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. Customer Effort Score – CES Customers expect easy processes when availing of a product or service.

Omnichannel 78

Omnichannel Customer Experience Net Promoter Score Social Media 78

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. Their convenient online experience for selection and shipping is also rated highly by customers. The answer isn’t acquiring two new customers.

Customer Retention 110

Customer Retention Loyalty Programs Customer Journey Loyalty 110

delighted

NOVEMBER 19, 2019

The fundamental CSAT survey can be used in a variety of situations, from evaluating your store’s shopping experience to gathering feedback on your support processes. Customer Effort Score (CES): How easy was it to [find what you were looking for]? Here’s a quick rundown of how you can gather feedback in-store and online.

Retail 40

Retail Feedback 2026 Net Promoter Score 40