One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Then, the original sales professional is not part of these critical, post sale steps. When gaps in post sale execution persist in organizations and associations, why are internal stakeholders still so surprised? But also, employee churn.

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. Creating a culture focused on customers has to start and end with focusing on employees.

Customer Centricity 190

Customer Centricity Culture Government Workshop 190

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. of podcasts worldwide.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

ShepHyken

AUGUST 25, 2024

How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience. Any organization who abides by this philosophy is rewarded with employee retention and repeat business. The concept is simple to follow.

Article 88

Article Customer Service 2024 Customer Centricity 88

Customer Guru

AUGUST 8, 2018

Annette Franz is the Founder and CEO of CX Journey Inc, a boutique consulting firm specializing in helping clients achieve customer experience strategies via customer understanding. She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

One Millimeter Mindset

MARCH 27, 2019

Traditionally, storytelling is a marketing, sales or PR function. And, traditionally, marketing, sales and PR focus on justifying, to customers, their investment in your products and services in anticipation of a benefit received from said products and services. Do you know who they are? As a result, they become skeptical.

Workshop 14

Workshop Sales Customer Retention Download 14

One Millimeter Mindset

APRIL 8, 2019

Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Because your employees, and what they “do,” is absolutely fascinating! Think about the implications for employee experience and customer experience.

Presentation 75

Presentation Workshop Communication Download 75

Experience Investigators by 360Connext

OCTOBER 2, 2024

No matter how innovative or truly useful your product or service is, one thing will always separate successful companies from the rest: Customer experience (CX). An important one, too, because even the best marketing and sales teams can’t save a sub-par product. Related Content: Is Customer Experience Worth It?

Consulting 143

Consulting Customer Experience Leadership Customers 143

ShepHyken

JUNE 5, 2023

To them, it’s nothing sales can’t smooth over with a steak dinner and a $300 bottle of wine. This article touches on some opportunities to create a better website experience, which is essential to the customer experience. Employee Experience VS Customer Experience – Which is Important in Business?

Article 16

Article Customer Service 2023 Retail 16

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. People are craving experiences or services through programs that actually make a difference.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

ShepHyken

DECEMBER 3, 2023

Used the right way, it may even help you create more tailored and personalized customer experiences! Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover.

Article 65

Article Customer Service 2023 Loyalty Programs 65

ShepHyken

OCTOBER 1, 2023

Total experience transformation: Five strategies for a seamless customer and employee experience by Ron Shamah (Fast Company) Employee and customer experiences have an inherent overlap—one does not exist without the other. My Comment: What I’m about to write may lead you to believe I don’t like this article.

Article 71

Article Customer Service 2023 Contact Center 71

One Millimeter Mindset

MARCH 18, 2019

I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do. On a weekly basis, at the very least. Find out more right here. is available on Amazon.com.

Workshop 72

Workshop Customer Retention Communication Culture 72

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Which is exactly what these clients want. In fact, they are hoping you will cave into their behavior.

Workshop 74

Workshop Download Employee Experience Blog 74

One Millimeter Mindset

MAY 12, 2020

When they realized their professional value involves more than sales scripts, tactical to-do lists, and algorithms. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 82

Workshop Innovation Communication Sales 82

One Millimeter Mindset

AUGUST 21, 2019

Once a sale is consummated, and a contract comes in-house for execution, the client’s story keeps changing. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. I’d say you have a lot in common. Wouldn’t you?

Workshop 75

Workshop Download Connections Blog 75

One Millimeter Mindset

JUNE 3, 2019

In addition, these assumptions about professional speak impact productivity, profitability, colleague and employee experience and customer experience, as well. And not necessarily as positively as you think. Why assume that professional speak is expected of you, in the first place? Never miss another insightful post.

Workshop 70

Workshop Communication Download Employee Experience 70

One Millimeter Mindset

DECEMBER 5, 2018

However, do engaged employees, effectively and impactfully, pay employee experiences forward? First, does employee-focus translate into customer-focus? Second, not every employee perceives their relationship with customers the same way. Third, not all employees solve problems the same way.

Engagement 63

Engagement Culture Workshop Employee Experience 63

ClearAction

NOVEMBER 3, 2023

Your CX team doesn’t have access to all the data for this issue, but this past month, this issue caused these costs: $30K returns, $12K credits, $8K discounts, $6K loyalty incentives, $4K technologies to address it, and $80K lost sales. Every work group got their own workshop, and they each made 2 action plans.

ROI 62

ROI Workshop Sales Loyalty 62

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

FEBRUARY 13, 2019

Revive the value of association membership experience by remaining actively engaged in the time between monthly meetings. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. ©2019 One Millimeter Mindset / Sales Aerobics for Engineers®, Ann Arbor MI.

Workshop 63

Workshop Leadership 2019 Books 63

Experience Investigators by 360Connext

APRIL 21, 2020

Customer experience is the culmination of so many things. It’s about employee experience, ensuring your employees feel connected to the mission and empowered to deliver the best possible experience. Sally from Sales might teach about creating better LinkedIn profiles.

Feedback 143

Feedback Connections Engagement Interaction 143

One Millimeter Mindset

DECEMBER 9, 2019

Telling your story impacts employee experience and client experience. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or Storytelling Master Classes. Across the organization and throughout your clients’ organizations, as well. Take the next steps.

Workshop 66

Workshop Employee Experience Communication Presentation 66

CX Journey

SEPTEMBER 8, 2016

Fact : Without your employees, you have no customer experience. The linkage between employee experience and customer experience has been proven. It's real, and your employees matter. What is the employee experience? Let's go back to listening to employees and improving the employee experience.

Customer Experience 49

Customer Experience Employee Experience Workshop Culture 49

Customer Guru

AUGUST 21, 2018

Michelli is an internationally sought-after speaker, New York Times bestselling author of business books “The Starbucks Experience”, “The New Gold Standard”, “Prescription for Excellence”, and “Driven to Delight”, and an organizational consultant. Michel’s energy is infectious and his views on customer experience an eye opener.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Lumoa

MAY 5, 2022

It is therefore smart to look at customer experience strategy and brand strategy together if you want to build a stronger position in people’s consciousness. It can open up new opportunities, additional sales and long-term customer relationships. In This Article: What is Customer Experience?

Customer Experience 103

Customer Experience E Commerce Consulting E-support 103

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. If so, it’s good CX. 11) Establish Massive Systematic Improvement.

2020 120

2020 Customer Experience Definition Customers 120

One Millimeter Mindset

JANUARY 21, 2021

The object is to justify investment in the project (or sale) based on anticipated outcomes. Which is what you and I address, together, in my keynotes, workshops and mastermind program s. Regardless of whether you sell, manage, measure and fix and control, or serve. Easy- peasy. Maybe not so much as we move forward together in 2021.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

One Millimeter Mindset

JULY 23, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. Click on this link f or a complementary 15-minute discovery call with me. Build trust.

Workshop 96

Workshop Connections Communication Customer Retention 96

ShepHyken

OCTOBER 16, 2023

It includes the entire experience, from initial contact to final sale and beyond. How Do Your Customers Experience Your Company Culture? 5 Ways to Create Customer Loyalty by Jason Zickerman (Entrepreneur) Most cultural efforts are designed first and foremost to provide a positive employee experience (EX).

Article 13

Article Customer Service 2023 Customer Centricity 13

One Millimeter Mindset

MARCH 13, 2019

Talk about negative employee experience. Talk about negative stakeholder experience. This post reflects a snippet from discussion from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Which leaves many a project team incredulous that key internal stakeholders just do not “get it.”

Workshop 12

Workshop Customer Retention Culture Download 12

Kerry Bodine

NOVEMBER 28, 2022

I ’m excited to see what next year has to bring, and I ’ d love to have the opportunity to help you transform your customer and employee experiences for 2023 and beyond. The post Cyber Monday Sale: 4 Offers To Make The Most Of 2023 appeared first on Bodine & Co.

2023 9

2023 Sales 2022 Employee Experience 9

Kerry Bodine

NOVEMBER 28, 2022

I ’m excited to see what next year has to bring, and I ’ d love to have the opportunity to help you transform your customer and employee experiences for 2023 and beyond. The post Cyber Monday Sale: Save on CX Training & Coaching Through December 9 appeared first on Bodine & Co.

Sales 9

Sales 2023 2022 ROI 9

One Millimeter Mindset

APRIL 2, 2020

Engage me to virtually present one of my interactive One Millimeter Mindset workshops or mastermind groups. Then click this link and let’s collaborate. Planning your next team, corporate or association meeting? Contact me here.

Workshop 80

Workshop Presentation Innovation Communication 80

Integrity Solutions

NOVEMBER 19, 2018

As a millennial myself, I take on my sales role with great ambition and achievement drive, ready to contribute, but there are also things that I know what I want from my company. It shouldn’t be a surprise that purpose is at or near the top of the list for many sales reps in my age group. Management Attitudes. And the cycle continues.

Sales 75

Sales 2025 Workshop 2017 75

Kustomer

JUNE 17, 2021

A proactive approach gives companies a huge advantage over the competition because it shows the customers how much the brand cares about their experience and what they’re willing to do to keep them around for the long haul. Employee Experience: The Missing Ingredient. This is just as important as CX in many ways.

Sales 75

Sales Employee Experience NPS Banking 75

Wootric

FEBRUARY 14, 2019

She counsels leaders and teams responsible for customer outcomes by designing stronger organizations and guide cross-functional teams to leverage mutually beneficial opportunities with an advanced understanding of the customer journey, sales, product marketing, and operations. Guneet Singh. Jeannie Walters. Joey Coleman.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67