Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs?

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

SAP Customer Experience

SEPTEMBER 28, 2022

Virtual November 02, 2022 Agenda We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Sustainability within SAP Premium Engagements’ taking place virtually on November 02, 2022. Please find the current agenda here. Sustainability is one of the most talked about subject across the globe.

Workshop 81

Workshop 2022 Innovation Engagement 81

InMoment XI

DECEMBER 19, 2022

Journey mapping workshops help you predict and plan for changes in customer behavior, so while your competitors are scrambling to adapt, you’re prepared to meet the evolving needs of the market. InMoment’s Touchpoint Impact Mapping is an innovative way of understanding the moments that matter to customers.

Touchpoint 370

Touchpoint Feedback Workshop Customer Journey 370

Strativity

AUGUST 23, 2019

Dorel Juvenile wanted to engage their global team in developing the next level customer experience for the company. We were thrilled to partner with them in this journey by bringing colleagues together from around the world for a two-day workshop designing Dorel’s future CX. The future is bright with much hope! .

Workshop 74

Workshop Innovation Customer Experience Insights 74

Experience Investigators by 360Connext

FEBRUARY 3, 2020

According to a study by Happier : Only 30% of American employees feel engaged at work and those who aren’t engaged are more likely to miss work, negatively influence their co-workers, and drive customers away. Many other studies show that happy, engaged employees perform better and stick around longer. On-site CX Workshops.

Workshop 197

Workshop Healthcare Sales Financial 197

CloudCherry

JULY 23, 2019

On the flip side, we’ve seen first-hand that companies are doing transformative and innovative CJM work. You’ve completed an energizing workshop and designed a powerful journey map visual. You’ll need to engage stakeholders from across the business, even people whose functions don’t directly touch customers.

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

Experience Investigators by 360Connext

DECEMBER 15, 2023

It’s part of their internal communications and employee engagement rhythm. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Our own imagination can sometimes be the biggest blocker for customer experience innovation.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

2023 195

2023 Workshop 2024 Events 195

Alida

AUGUST 3, 2016

We’ve already outlined what the Summit has in store for marketing , customer experience , innovation and research pros—but we haven’t shared what past attendees gained from the experience. Learn from a variety of workshops. visioncritical great ideas for recruiting and engaging with Millennials & Gen Z #VCSummit.

2015 167

2015 Workshop Customer Centricity Innovation 167

One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which continuously meet client expectations.

Innovation 91

Innovation Management Workshop Leadership 91

Beyond Philosophy

OCTOBER 4, 2024

One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. By setting a relaxed and open tone, you ease participants into the session, ensuring they’re ready to engage. As a facilitator, it’s vital to approach the workshop without a predefined answer or outcome in mind.

Workshop 97

Workshop Books Innovation Connections 97

SAP Customer Experience

NOVEMBER 7, 2022

Our Workshops These sessions and workshop series focus on a specific topic and the purpose is to enable our customers to understand the. Virtual November 2, 2022 Agenda Slides & Recording Dear Valued Customer, The Wrap-Up Blog will be published soon. Please find the slides here and the recording here.

Workshop 61

Workshop 2022 Innovation Engagement 61

Experience Investigators by 360Connext

APRIL 23, 2024

Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals. This means we need to involve and engage stakeholders, leaders, frontline employees, and customers in everything we do.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Customer Bliss

AUGUST 9, 2018

Top executives are invited to come into the space and hold meetings and workshops. Some even host “fireside chats,” increasing their engagement with the room. Whenever meetings and workshops are hosted, the room supports the idea of understanding and focusing on the customer and who they are. What worked and what was the value?

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Workshop 175

One Millimeter Mindset

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. Consider what to do more innovatively : Well. Here’s why.

Customer Retention 73

Customer Retention Innovation Workshop Social Media 73

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

Sales 52

Sales Multi-Channel 2024 Workshop 52

eglobalis

OCTOBER 1, 2017

Over the past several years, the field of customer experience management has matured, we are seeing more and more companies recognize its importance as a key ingredient in building and maintaining customer loyalty, retention, engagement, measuring with the right KPIs and metrics. Workshops of the best CX community around the globe.

Customer Experience Professionals 157

Customer Experience Professionals CEM Customer Experience 2011 157

SurveySparrow

SEPTEMBER 29, 2023

And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop? Read More: 10 Best Customer Experience Books of All Time Why is a Customer Experience Workshop Important?

Workshop 52

Workshop Customer Experience Roadmap Innovation 52

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. That means it’s time to take what you’ve learned and start doing the work to elevate your experience program! .

Customer Experience 195

Customer Experience Workshop 2022 Events 195

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! Be adaptable and innovative in your approach to meet these evolving customer needs.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

CSM Magazine

DECEMBER 5, 2024

Improved Problem-Solving and Innovation Diverse teams bring varied perspectives that can significantly enhance creative problem-solving and expedite the resolution of unique customer issues. Organizations that prioritize cognitively diverse teams often enjoy faster problem resolution and more innovative outcomes.

Customer Service 52

Customer Service Culture Loyalty Workshop 52

GetFeedback

JULY 19, 2019

How can we engage with our customers more? Engage your employees to understand why numbers moved up or down and not just reporting they did. Voice of the Customer results should lead to innovation around customer experience. . Employees should start asking, what can we do to improve these results tomorrow?

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Strativity

JANUARY 22, 2020

We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, align on priorities, and spark innovation for your business. Try These DIY Exercises to Enhance Your Next CX Workshop.

Workshop 40

Workshop Innovation Download White Paper 40

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? Engage me to present a One Millimeter Mindset program!

2021 114

2021 Innovation Workshop Leadership 114

Customer Bliss

NOVEMBER 23, 2016

Proactive experience reliability and innovation. You can use this audit in the beginning of your role to engage leaders and your operational silos and to educate them on the five competencies. Using this audit in a workshop setting is very powerful, and something we often do at the beginning of coaching. Align around experience.

Chief Customer Officer 147

Chief Customer Officer 2017 Workshop Books 147

dscout People Nerds

NOVEMBER 12, 2020

Need an exciting way to engage your team and generate innovative product ideas? Run an ideation workshop. .

Workshop 67

Workshop Innovation Engagement 67

One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Then engage me to present a One Millimeter Mindset program! Building trust through your purpose-driven, professional innovation. Need to stop spinning your wheels professionally? Who am I and what do I do?

Workshop 102

Workshop Innovation Leadership Consulting 102

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Consider that these professionals, often manual workers, have the answers to the questions you only are guessing at.

Workshop 118

Workshop Leadership Innovation Presentation 118

One Millimeter Mindset

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. First, innovative customer experiences are created by Professionals of Worth who continuously listen to the voices of their client’s workforce. How innovative, distinctive and unforgettable is executing this strategy? Let’s explore.

Innovation 86

Innovation Customer Experience Workshop Customer Retention 86

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. At that point, level of engagement changes. Engage me to present a One Millimeter Mindset program! First, they create top-of-mind lists of internal clientele they serve.

Workshop 87

Workshop Innovation Leadership Definition 87

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth.

2020 96

2020 Customer Experience Workshop 2019 96

One Millimeter Mindset

MAY 27, 2021

Are you engaged in revenue generation or cost containment in your current professional role? Click this link to discover how collaborative problem solving catalyzes your professional innovation. In my speaking programs and workshops , some attendees still equate cost containment with revenue generation.

Leadership 99

Leadership Innovation Workshop Consulting 99

One Millimeter Mindset

MARCH 9, 2022

Over the past five years, I’ve written about its importance in your professional innovation and cross functional leadership success. Rather, are you always learning about what is new, next and changing because you listen, engage, and defer to the voices of others seated around the table? Traditionalist or explorer?

Social Media 101

Social Media Innovation Workshop Leadership 101

One Millimeter Mindset

AUGUST 15, 2018

Our innovative value leverages the client-focused outcomes we create. Instead, our innovative value leverages the voice which defines us as Professionals of Worth. Professional innovation is the road less traveled. Innovative value reflects the Who We Are behind What We do. Looking for an innovative, engaging speakers?

Innovation 51

Innovation Workshop Customer Retention Travel 51

TechSee

JUNE 4, 2019

The survey further highlights that improving employee engagement and empowerment is the number one priority for contacts centers in 2019, while increasing the focus on coaching and development emerged as another top priority in the Workload/Performance category. Virtual private tutors. One size doesn’t fit all. Real-time self-monitoring.

Call Center 117

Call Center Technology Contact Center Average Handle Time 117

dscout People Nerds

NOVEMBER 16, 2020

Need an exciting way to engage your team and generate innovative product ideas? Run an ideation workshop.

Workshop 59

Workshop Innovation Engagement 59