Engagement NPS Webinar 
InMoment XI
DECEMBER 30, 2021
It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. From an employee side, are you doing something beyond your classic employee engagement study. What are you doing with it?
Feedbackly
JUNE 20, 2024
Net Promoter Score (NPS) is one of the most popular CX metrics used for gathering feedback and gauging customer loyalty. While NPS is an effective KPI and can help businesses improve their customer retention rates, it only measures the advocacy aspect of customer loyalty. But here’s the hitch.
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SurveySensum
JULY 18, 2024
Did you know the average number of leads any webinar generates is between 500-1000? So, the next time you launch a webinar don’t forget that it has the potential to boost your revenue and extend your customer base. Now, how do you engage with your attendees after the webinar is over? With post-webinar surveys.
Retently
OCTOBER 5, 2023
It’s the Net Promoter Score (NPS). NPS offers a lens to segment your audience into three groups: the loyal Promoters, the on-the-fence Passives, and the critical Detractors. But why all the buzz around NPS? So, buckle up as we start our journey toward understanding the anatomy of the customer through NPS.
SurveySensum
SEPTEMBER 8, 2023
This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Yet most businesses struggle to move beyond measuring their NPS. times more likely to buy again, 5.6
Education Services Group
AUGUST 31, 2022
CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. With his wealth of knowledge and experience, Chris answered some engaging questions from the audience that I have recapped below.
InMoment XI
APRIL 13, 2022
NPS, CSAT , and CES have historically been the main tools every program utilizes to have a systematic way of establishing a voice of customer (VoC) source and leveraging those findings to improve customer experiences. From an employee perspective, are you doing something beyond a basic employee engagement study?
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