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The Hard ROI & Sustainability Impact of Visual and AI Service and CX

TechSee

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. The fusion of financial and environmental gains through TechSee’s visual intelligence solutions is revolutionizing the way businesses operate and engage with customers.

ROI 124
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Optimove’s Responsibility as the Visionary Leader

Optimove

It underscores how Optimove’s innovations—like AI-driven analytics, real-time engagement, and adaptive journeys—have been ahead of the market to drive personalized, customer-led strategies so marketers can enhance customer loyalty and maximize lifetime value. With visionary leadership comes responsibility.

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Content Marketing ROI: Identifying What Matters

DemandJump

You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. You’ve got to determine your content marketing return on investment (ROI). You’ve developed graphics, infographics, and maybe even some videos to go along with your written content.

ROI 105
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Voice of the Customer: 5 Steps to Success

Confirmit

There is—quite reasonably—a call to demonstrate Return on Investment. You will know who the movers and shakers are, and to engage these individuals it is critical to understand the key business issues they need to address and then demonstrate the role your VoC program can have in helping them to do so. Drive change.

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Rebellion at Dollar General! A Challenge to CX Strategies?

CX University

Companies increasingly recognize that employee experience can be positive, powerful, and influential in engaging customers. Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. The Dollar General Rebellion!

2009 52
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The Customer Success Maturity Model Part 3: “Transform” Capabilities (Optimizing CS)

Education Services Group

Or, you might be squarely in the Operationalize phase but still have to work to do on your customer segmentation or engagement models. A 2020 Forrester report determined that a well-designed Customer Success program can yield a 91% return on investment over a three-year period. Everything is interconnected. In fact, I have.

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Seeking a New VOC Vendor? Here’s How to Make the Transition

CloudCherry

Even if the solutions in place aren’t delivering the desired return on investment, and even in the face of vendor incompetence, the prospect of switching vendors may appear more costly and disruptive than sticking with the existing solution and hoping it eventually works to the company’s advantage.