Win the Customer

DECEMBER 21, 2024

This involves: Collecting comprehensive customer data: Gather data from various sources, including website interactions, mobile app usage, social media engagement, customer support tickets, and CRM systems. Conducting thorough cost-benefit analyses: Evaluate the potential return on investment (ROI) of each AI initiative.

Social Media 59

Social Media Roadmap Return on Investment ROI 59

InMoment XI

MAY 3, 2024

Social Media Monitoring: Tracking customer sentiment and engagement on social platforms. Measuring ROI At the heart of Footlocker’s CX programme lies a focus on measuring return on investment (ROI), which includes various analysis of performance and impact.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys. For instance, adding SMS reminders or app push notifications can enhance engagement.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Customer Bliss

MAY 5, 2015

Engage leaders to connect with customers by personally calling them. Inhibitor 5: Not Having Executives Engaged in the Effort. Work to Remove the Inhibitor: Engage the leaders in the process of the work. Connect experience to ROI by showing a simple metric of the growth or loss of your customer base.

Customer Experience 189

Customer Experience Net Promoter Score Roadmap Metrics 189

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. How authentic engagement leads to millions of dollars in cost savings. Develop an engagement plan. Bala Rajan (@speak2bala) September 20, 2016.

2016 267

2016 Innovation Marketing Insights 267

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Presentation Sales Return on Investment 81

Optimove

DECEMBER 18, 2024

It draws lessons from Europe’s advanced operators to help LATAM marketers optimize player engagement, improve retention, and ensure relevance through personalized campaigns. This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

Totango

FEBRUARY 5, 2019

ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. Establish a customer journey roadmap that creates realistic expectations and lets you know if progress has stalled. Unclear ROI Value: Some customers have trouble seeing how your service will meet their goals.

ROI 76

ROI Customer Success Customer Journey Roadmap 76

InMoment XI

SEPTEMBER 3, 2024

Demonstrate Return on Customer Service Investment Conversation analytics provides businesses with tangible evidence of the customer experience ROI from their efforts. Conversational Analytics Examples and Use Cases Conversational analytics is revolutionizing the way businesses understand and engage with customers.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

Thematic

MARCH 20, 2025

And take note: companies that use AI-driven text analytics are already seeing the benefits—early adopters of AI in CX are 128% more likely to report high ROI from their AI tools. Optimize product roadmaps: Prioritizing high-impact updates based on projected user preferences. So let’s break it down.

Social Media 62

Social Media Banking 2027 Roadmap 62

CSM Magazine

FEBRUARY 12, 2025

But here’s the thing: successful CX transformation isn’t about jumping on the latest tech bandwagon it’s about following a proven roadmap to results. From initial discovery through to ongoing optimisation, we maintain a laser focus on ROI, operational efficiency, and customer satisfaction.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

InMoment XI

JUNE 5, 2024

We also support extended use cases such as: Employee Experience (EX) Analytics Our tools help businesses understand and improve employee engagement, onboarding processes, and workplace satisfaction. Our roadmap includes significant advancements in AI and NLP, particularly enhancing feedback solicitation and data integration.

2024 195

2024 Social Media Innovation Document 195

InMoment XI

AUGUST 16, 2024

Poor engagement with technology is a clear sign that employees or customers are either unaware of its capabilities or face challenges using it. InMoment’s platform is proven to combine expert services with award-winning technology to provide you with a solution that will give you the fastest ROI, according to the G2 Crowd Repor t.

2024 195

2024 Omnichannel Customer Journey Mapping Technology 195

Thematic

MARCH 30, 2025

When people feel their voice led to real change, they’re more likely to: engage more, stay longer, and become brand advocates. It improves your NPS and survey engagement. The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap.

Feedback 62

Feedback Roadmap NPS Loyalty 62

BirdEye

DECEMBER 28, 2024

Build an engaging website An engaging restaurant website combines visual appeal with practical functionality. Here is how you can streamline your efforts and improve your ROI from social media activities: Focus primarily on visual platforms like Instagram and Facebook for showcasing food photography and behind-the-scenes content.

Social Media 97

Social Media Books Demo Events 97

Thematic

MARCH 30, 2025

In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. Re-engage before they churn. By identifying this behavior and quantifying its impact, they adjusted communication strategies and immediately improved their NPS and lead engagement. Remove obstacles.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

GetFeedback

JULY 19, 2019

According to McKinsey, including your employees in customer experience design can boost their engagement by up to 20%, which boosts customer satisfaction rates. They’re giving you a roadmap to fix whatever it is that ails your business. Here’s one area you may not have considered: include your employees in the data collection process.

Social Media 262

Social Media Webinar Feedback Books 262

Thematic

JUNE 17, 2024

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. Quantify the ROI of VOC and demonstrate the value of CX to the broader organization. And as a customer experience leader today.

ROI 62

ROI Insights Multi-Channel Customer Centricity 62

ChurnZero

DECEMBER 19, 2024

NinjaCats CS team faced the challenge of maximizing platform adoption and ROI for clients who were underutilizing the digital marketing performance management platform’s features and capabilities. Account Insights for Success Plan communication to keep customers informed and engaged.

2024 52

2024 Customer Success ROI Innovation 52

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. Why is agent empowerment key to achieving business objectives (ROI and bottom line, contact center metrics, newly defined KPIs)? The post Strategic roadmap to deliver new-age customer experiences appeared first on Uniphore. Register Now. You can unsubscribe anytime.

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

BirdEye

DECEMBER 19, 2024

An effective AI marketing strategy transforms how businesses understand and engage with customers. It helps businesses improve efficiency, make data-driven decisions, and enhance customer engagement through AI-powered tools and technologies.

Marketing 52

Marketing Social Media Hospitality ROI 52

Thematic

FEBRUARY 24, 2025

Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Social media platforms – Where customers engage with brands, leave reviews and ask questions. The key is not just collecting data—but acting on it before customers decide to leave.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

BirdEye

NOVEMBER 18, 2024

.” “Engage more.” What if you could create a month’s worth of relevant posts in just a few hours while increasing your social media engagement rates? Audience behavior analysis: Discover what triggers your audience to engage more.

Social Media 52

Social Media ROI Metrics Engagement 52

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. If you’ve already developed a resourced roadmap, you’re well on your way. Number of interactions and engagement.

ROI 61

ROI B2B Roadmap Download 61

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. Think of this as your roadmap to winning over potential customers. Do you know how? If your brand also feels invisible, keep reading.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Use conversational surveys to engage customers in impactful dialogue. You can engage with your customers on a deeper level by creating an online community around your product or service.

Feedback 195

Feedback Social Media B2C 2024 195

InMoment XI

FEBRUARY 1, 2024

This proactive approach helps retain customers and ensures that employees feel valued and engaged, reducing the likelihood of them seeking opportunities elsewhere. By basing decisions on solid data, businesses can maximize their ROI and align their strategies with their overall goals.

Social Media 195

Social Media Metrics Telecommunications Insights 195

TechSee

DECEMBER 16, 2020

An industry-first, Visual Remote Assistant is powered by a multi-patented, browser-based service for intuitive, app-free visual engagement. TechSee empowers customers and employees with real-time visual support to boost productivity, optimize costs, improve CX, and achieve next-level customer engagement.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

Feedbackly

SEPTEMBER 26, 2023

Consider it a winning roadmap to stay ahead of the curve! Measuring Emotional ROI With emotional experience being the way forward in CX, EVI® will introduce a new dimension of measuring ROI. If brands are to remain competent and foster a unique relationship with their clientele, they have to adapt to the changing trends in CX.

Management 98

Management ROI Touchpoint Roadmap 98

Wootric

OCTOBER 7, 2020

Wootric is ranked #1 in ROI (Return on Investment). We understand that in order to have an impact, CX champions must engage stakeholders, democratize insights, and ensure data is at the fingertips of frontline teams in real-time,” says Prabhat Jha, CTO of Wootric. Additional data including customer segments, ROI, and more.

ROI 52

ROI 2020 Net Promoter Score Return on Investment 52

West Monroe

OCTOBER 18, 2023

Two years ago, I wrote about why you should demand ROI from consulting partners. In today's environment, achieving that ROI might require a different approach and for many reasons. How the ROI landscape has shifted 1. This means crafting not just a static plan but building a roadmap that evolves with the market.

ROI 59

ROI Roadmap Financial Consulting 59

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

InMoment XI

APRIL 3, 2024

If you want your company’s services to rise to the top, then you need to provide a seamless, engaging, and robust digital customer experience that will make consumers choose you over other competitors that are just one click away. A well-designed digital experience can increase customer engagement and interaction with a brand.

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

Experience Investigators by 360Connext

AUGUST 22, 2023

Collaborate and engage to find solutions to any new challenges you face. Start Designing Great Customer Experiences Today Investing in your customer experience creates an ongoing cycle of innovation that helps your business stay ahead of the competition. Let your Customer Experience Mission Statement guide your teams.

Customer Experience 143

Customer Experience Customers Feedback Customer Centricity 143

GetFeedback

NOVEMBER 18, 2019

It’s not all about the bad experiences; share the good and reinforce the types of actions and behaviors that all employees should engage in. Before you analyze your feedback, you’ve got to develop your analysis plan, which is a roadmap for how to analyze your data–and probably more importantly–why you’re analyzing it. . Get the Guide.

Feedback 199

Feedback Insights B2C Customer Satisfaction 199

CCO Council

NOVEMBER 2, 2017

Digital transformation enables greater customer engagement, and therefore greater revenue. One reason is that some customer executives struggle to demonstrate quantifiable ROI for customer initiatives. Done right, digital transformation promises improved customer engagement, a better experience doing so, and decreased costs to serve.

Customer Engagement 45

Customer Engagement Chief Customer Officer Engagement ROI 45

Calabrio

MARCH 22, 2025

Modern workforce management encompasses critical tasks like contact center forecasting and scheduling , as well as the staffing, onboarding, training and development processes that are part of empowering, engaging, and retaining productive contact center employees.

Contact Center 52

Contact Center Management Call Center Measurement 52