InMoment XI

OCTOBER 11, 2021

Every six to twelve months, we recommend looking at the drivers of engagement, retention, and churn to see the change within your company. And if you’re interested in a more in depth guide to crafting the ultimate anonymous EX program, take a look at our white paper Just How Anonymous Is Your Employee Experience Program?

Employee Experience 370

Employee Experience White Paper Feedback ROI 370

Inbenta

OCTOBER 30, 2024

Conversational AI solutions help businesses keep their customer service prompt, efficient and continuous, even at the busiest times. The following is an excerpt from our latest white paper, “ Peak Performance: Mastering Customer Service Spikes with AI. ” What makes a good customer experience?

White Paper 52

White Paper NPS Demo Books 52

InMoment XI

FEBRUARY 8, 2022

Rather than someone from the outside demanding that a team meet certain KPIs by a certain time; it’s more likely that employees will be able to deliver on those requests through the support and understanding of their manager’s personal engagement with the program. Must-Have #3: Ongoing Inspiration for Teammates Across the Company.

Government 243

Government White Paper Customer Experience Reference 243

Beyond Philosophy

NOVEMBER 28, 2016

There are lots of articles and studies around stating things like “Highly engaged customers are loyal customers”. There’s little doubt that engaged customers can, and do, help shape the brand. between January and February, 2015 (to 32.9%) and that this new level was the highest engagement rate reported in the past three years.

Engagement 145

Engagement White Paper 2015 Consulting 145

TechSee

DECEMBER 12, 2017

At the same time, today’s rapid methods of engagement have conditioned customers to expect immediate response times. Rise of video engagement. The result is extreme pressure on agents and the customer service system to process data effectively within seconds. Efficacy of video within customer service.

Omnichannel 143

Omnichannel White Paper Contact Center Touchpoint 143

Storyminers

JANUARY 22, 2015

I contributed an article about Intelligent Experiences: Where CX Meets … Continue reading → Blog Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Strategy Employee Experience Experience Design Strategy books business strategy customer experience employee experience white papers'

2015 65

2015 White Paper Customer Experience Customer Experience Design 65

TechSee

OCTOBER 7, 2024

The fusion of financial and environmental gains through TechSee’s visual intelligence solutions is revolutionizing the way businesses operate and engage with customers. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

ROI 124

ROI White Paper Travel Return on Investment 124

ShepHyken

NOVEMBER 16, 2016

Some say it’s about lead generation, creating demand, building relationships and engagement. I like that last word, engagement. Engagement is about interacting and attraction. It’s all about engagement with the customer. Here’s a thought. that will hopefully pull in business. Customers can post comments and interact.

White Paper 134

White Paper Marketing Customer Experience Advertising 134

Tricia Morris

SEPTEMBER 4, 2015

The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human resources, sales, marketing, engineering, R & D, operations, finance and IT (in that order) when it comes to on-the-job engagement. appeared first on Parature.

White Paper 85

White Paper Engagement Customer Service 2015 85

CSM Magazine

JANUARY 15, 2025

Today, we will help you understand why your customers stop engaging and what you can do about it. If their experience wasnt great, they might not feel motivated to engage. If youre not keeping them engaged, they move on. Personalize the Communication To keep customers engaged, start with clear, personalized communication.

White Paper 52

White Paper Communication Interaction Customers 52

One Millimeter Mindset

OCTOBER 8, 2018

The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Or, is the quality of the engagement forceful and overwhelming? Even if we are a brand of one.

Engagement 74

Engagement Customer Experience White Paper Magazine 74

TechSee

MARCH 12, 2019

This in-depth white paper by TechSee explores the real-world uses of implementing vision automation technologies within the contact center. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs. The Power of Visual Automation.

White Paper 111

White Paper Contact Center Net Promoter Score Average Handle Time 111

Beyond Philosophy

MAY 14, 2015

Colin is an international author of four bestselling books and an engaging keynote speaker. Goodness knows you have several examples of what happens when an organization violates the trust of the Customers’ it serves ( Target, General Mills ). However, you can violate the trust in ways other than a data breach or poor policy decision.

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White Paper 2014 2015 2012 160

Avaya

JANUARY 29, 2019

Workforce Engagement, previously known as Workforce Optimization, has become an essential differentiator for organizations that are seeking to deliver a better customer experience, improve agent productivity and increase profits. And there is no need to settle for limited functionality.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Storyminers

JANUARY 26, 2015

They used the then-new tech to operate more efficiently and … Continue reading → Blog Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Strategy Experience Design Instructions Service Design Strategy articles business strategy customer experience customer service Experience Designer service (..)

White Paper 70

White Paper Customer Experience Design Blog Article 70

Tricia Morris

OCTOBER 22, 2015

And whether that perception permeates HR, IT, marketing, sales or customer service, it erodes employee engagement and ultimately, overall business success. Engagement. Particularly for new employees, the availability, timeliness and accuracy of knowledge is key to their level of engagement. Here are seven key ways: 1.

White Paper 104

White Paper 2015 Culture 2014 104

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. I have been fortunate to have managed over 250 voice of the customer projects in B2B over the last four decades, with over 50 engagements on customer satisfaction and loyalty. These projects were across a wide variety of industries.

White Paper 127

White Paper B2C B2B Customer Satisfaction 127

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Every relevant party will need to be engaged with this process if your company is to acquire a solution that suits its needs.

White Paper 243

White Paper Social Media Feedback 2019 243

TechSee

OCTOBER 19, 2021

Visual assistance is an emerging technology powered by video and augmented reality that allows users to instantly stream their mobile device camera or screen for real-time, interactive visual engagement. It is an extremely successful strategy to employ when looking for how to reduce returns in e-commerce. Truck Roll Rates, and.

E Commerce 124

E Commerce White Paper E-support Retail 124

DemandJump

MARCH 28, 2023

You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. You’ve developed graphics, infographics, and maybe even some videos to go along with your written content.

ROI 105

ROI White Paper Marketing Return on Investment 105

Calabrio

APRIL 27, 2017

However, those who work in the contact center understand a very different truth: engaged, experienced contact center agents are more important than ever, and their increased value is due in large part to this new technology. Keeping your contact center agents engaged. Doing so requires agents to feel engaged with their place of work.

Contact Center 65

Contact Center Engagement White Paper Social Media 65

Beyond Philosophy

SEPTEMBER 13, 2016

Up until electronic interaction – the Internet and wireless devices for accessing the web on a mobile basis – changed the character of communication and engagement forever, companies frequently deluded themselves that they were in control of the awareness and influence processes. Seek to leverage and influence, not control.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

ShepHyken

DECEMBER 18, 2019

Publish a report or white paper that will benefit your customers. It’s an opportunity to engage. Little reminders shared consistently with employees will help keep customer service front of mind. Plus, it makes everyone feel good to acknowledge team success. Customers love relevant information. Do more on social media.

2020 124

2020 Customer Service White Paper Social Media 124

Customers That Stick

SEPTEMBER 18, 2014

It’s equally important to continually evolve their own loyalty programs to align with the changing behavioral trends and technology that Millennials engage with, to ensure that loyalty program members don’t leave as quickly as they were acquired. A white paper compiled by PunchTab indicates that many Millennials shop online daily.).

Loyalty Programs 133

Loyalty Programs Loyalty White Paper Social Media 133

Talkdesk

DECEMBER 1, 2020

Evaluating core areas and mapping the stages of CX maturity At Talkdesk, we’ve engaged with thousands of CX leaders and learned that every brand falls into a defined CX maturity level. The post The 4 stages of contact center maturity and how to use them appeared first on Talkdesk.

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

Help Scout

AUGUST 11, 2021

His blog reflects that throughout and offers a ton of different ways for readers to engage. Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks.

Blog 82

Blog White Paper Customer Service Webinar 82

Customer Bliss

FEBRUARY 21, 2019

She read a lot of white papers and webinars, research articles from CCXP and followed the competencies of CCXP assessment and looked at NPS and CSAT research. .’” Rekha shares that she spent a lot of time communicating with her team, asking questions, and learning alongside them, so she could understand how things were done.

Telecommunications 120

Telecommunications White Paper Culture NPS 120

Beyond Philosophy

DECEMBER 5, 2017

Whenever the subject of employee satisfaction and engagement arises, it is often difficult to differentiate between them. If you believe that “a satisfied employee IS an engaged employee.” Company goals now include building a corps of employees who perform at proactive, customer-centric levels beyond engagement and satisfaction.

Engagement 68

Engagement White Paper Definition Consulting 68

Comm100

APRIL 6, 2020

Its popularity comes as no surprise when you look at the stats: companies with strong omnichannel customer engagement see a 9.5% But what does ‘omnichannel customer engagement’ even mean? If you’re still not sold on the concept, here’s how other ‘omni’ words can reveal the benefits of omnichannel customer engagement.

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

Comm100

FEBRUARY 11, 2025

And yet, universities spend enormous resources attracting students while neglecting the experience that keeps them engaged, supported, and ultimately, successful. Engage students in real-time, across multiple channels : Whether through web chat, SMS, or social media, AI chatbots integrate seamlessly into the platforms students already use.

White Paper 52

White Paper Financial Banking Demo 52

Confirmit

JULY 26, 2018

You will know who the movers and shakers are, and to engage these individuals it is critical to understand the key business issues they need to address and then demonstrate the role your VoC program can have in helping them to do so. Voice of the Customer Product Innovation White Papers. Improve cross-sell and up-sell.

White Paper 70

White Paper CEM Return on Investment B2C 70

Comm100

MAY 20, 2020

Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. Because omnichannel customer engagement fuses every channel together, agents can see every contact’s full conversation history across every channel. White Paper. Download Now.

Omnichannel 64

Omnichannel White Paper Customer Service Download 64

Beyond Philosophy

AUGUST 17, 2015

Execs seem to focus more on what will drive the engaging, unexpected ‘wow’ elements in experience and value delivery; however, it is well to remember that a strong structure is built on a solid foundation. Reliability and consistency, as much as other components of value, can strategically differentiate a business. appeared first on.

White Paper 100

White Paper Multi-Channel Hotels Banking 100

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. But, there is little that is really new or trailblazing in this idea.

Financial 144

Financial White Paper Books Airlines 144

Customer Bliss

JUNE 27, 2017

It’s basically thinking about how current CX roles tend to evolve a lot of different hats (customer-facing work, operations, marketing, employee engagement, bottom line knowledge, etc.) She also downloaded “tons of white papers” and read thought leadership (including one of my books!).

Retail 0

Retail Leadership Customer Experience White Paper 0

Customer Bliss

FEBRUARY 21, 2019

She read a lot of white papers and webinars, research articles from CCXP and followed the competencies of CCXP assessment and looked at NPS and CSAT research. .’” Rekha shares that she spent a lot of time communicating with her team, asking questions, and learning alongside them, so she could understand how things were done.

Telecommunications 111

Telecommunications White Paper Culture NPS 111

Uniphore

JANUARY 26, 2017

Click to Read White Paper. This document outlines the features you should look for in a digital engagement platform. Introduction. Visual IVR has gone mainstream. Widespread adoption of this digital technology is taking place rapidly. However, not all Visual IVR solutions are the same. Read More.

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White Paper Engagement Document Technology 56