McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. The presentations at Forrester CX North America 2022 , which took place June 7-9 at the Gaylord Opryland Resort and Convention Center in Nashville, were full of amazing insights and information.

Insights 111

Insights 2022 Roadmap Customer Experience 111

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Include a blog section for sharing restaurant news, events, and culinary content. Create engaging posts about daily specials, events, and promotions.

Social Media 97

Social Media Books Demo Events 97

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Data is highlighted as the cornerstone of competitive advantage.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Management Feedback 89

Alida

SEPTEMBER 22, 2016

Heidi Martin, strategy and insights consultant at Art Gallery of New South Wales, said that CX pros need to drop their preconceptions about the customer journey. To launch an insight community successfully requires strategic planning, such as gathering stakeholder buy-in and consulting brand guidelines. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

Thematic

MARCH 30, 2025

It’s not enough to run a customer review analysis and implement changes based on the insights; you need to circle back and communicate with the customer about their feedback. The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. What would help them?

Feedback 62

Feedback Roadmap NPS Loyalty 62

ChurnZero

MARCH 7, 2025

Well-managed communities are proven to increase customer retention, provide valuable product insights, expand brand awareness, and improve overall customer satisfaction. 3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap.

Roadmap 52

Roadmap Competitive Advantage B2B 2024 52

Retently

SEPTEMBER 3, 2024

As a leader in customer satisfaction tools, we provide businesses with the means to gather, analyze, and act on critical insights that drive loyalty and growth. From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you.

B2B 152

B2B NPS Demo Feedback 152

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. This is still an in-person event. Date : July 28, 2020.

Events 52

Events 2020 Workshop Roadmap 52

CSM Magazine

DECEMBER 9, 2024

These crucial insights can be gained by simply calling their own contact centre and experiencing the CX they provide for themselves. As a matter of fact, a majority of those same organisations have no idea where the problems are occurring in their customers’ journeys, mainly because they haven’t tested the journey for themselves.

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Could you please share what leading the insights team encompassed? How did you get into this exciting field?

Roadmap 63

Roadmap Insights Definition User Experience 63

Customer Bliss

APRIL 11, 2018

Her stint in human resources gave her insight to the importance of the candidate experience. Her foray into the world of event management allowed her to think more deeply about when the customer experience for people actually begins. This newsletter included a social events calendar, changes in a clinic, etc.

Customer Experience 135

Customer Experience Healthcare Events Hospitality 135

CSM Magazine

MARCH 3, 2021

Service optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information—across all disciplines and teams—to provide real business efficiency and optimal service delivery. To view this free educational event, please click here.

B2B 105

B2B Roadmap 2003 Competitive Advantage 105

Customer Bliss

AUGUST 15, 2017

She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. She is a regular speaker at CX events and conferences across Europe. Gather insights. The Capabilities. Customer strategy. Measurement. Design Thinking Method.

Travel 204

Travel Hotels 2010 Customer Journey 204

Integrity Solutions

SEPTEMBER 23, 2021

For organizations invest in sales training it’s often a miss when they don’t couple to that coaching or a process to support that learning event organizationally that says “we see potential in what you’re doing. The post A Roadmap For Value Based Selling appeared first on Integrity Solutions.

Roadmap 70

Roadmap Sales Leadership Insights 70

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Use Google Posts to share promotions, updates, and events. How to do it: Use AI-driven insights to categorize reviews by sentiment (positive, neutral, negative). How to do it: LinkedIn Industry insights, B2B networking, and professional updates.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Could you please share what leading the insights team encompassed? Interview with Arianna McClain, Director of UX at Cruise. Alyona: Awesome.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Totango

APRIL 12, 2022

To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit. Let’s take a look at her top 10 insights. Top 10 Insights from Customer Success Executives. has a roadmap, a backlog, iterations, and new releases.In

2022 88

2022 Customer Success Insights Customer Journey 88

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. This insight enables brands to develop a customer-centric strategy that enhances engagement and builds loyalty. This gives you valuable insights into how well your site layout or physical store setup is working.

Retail 109

Retail NPS Touchpoint Feedback 109

Gainsight

NOVEMBER 26, 2024

Before the magic of the event gives way to the day-to-day grind, here’s a brain dump of what’s still echoing in my mind after two exhilarating days at Pulse. Embrace Hosting This year, I dove right into hosting, aiming to positively influence attendees’ experiences at the massive Pulse event. Got Pulse FOMO?

2024 52

2024 Events 2025 Consulting 52

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Although these providers likely offer more capabilities than you need for just mapping, they can be used alongside your mapping technology to ensure you’re working with your full customer data and insights.

Customer Journey Mapping 162

Customer Journey Mapping Customer Journey Multi-Channel Roadmap 162

InMoment XI

OCTOBER 3, 2024

To increase customer retention, make sure you have dedicated resources to responding to customers and identifying actionable insights from customer feedback. With InMoment’s customer experience platform , you can not only respond to reviews, you can get actionable insights from that data.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

GetFeedback

FEBRUARY 18, 2019

Based on what you hear, you may be able to provide education about features they missed, show them how to use your product or service in a better way, or give them insight into upcoming roadmap items that will address their needs. You can read more about them on our blog!

NPS 199

NPS Net Promoter Score Reference Feedback 199

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. creating a customer advisory board to collect customer insights. Product roadmapping. How do they work? Back to Top.

Roadmap 118

Roadmap Feedback B2B Interaction 118

Experience Investigators by 360Connext

AUGUST 22, 2023

Usually, this means they collect all sorts of customer insights through surveys and user reviews to better understand their experience. They empower their entire company to act on those insights and then seek to understand their customers all over again. They might even proclaim to put customers first or be customer-centric.

Customer Experience 143

Customer Experience Customers Feedback Customer Centricity 143

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. Many companies aim to make data-driven decisions, but it’s challenging when insights are buried across multiple feedback channels and data sources.

2024 52

2024 Customer Success Sports Leadership 52

BlueOcean

MARCH 14, 2024

Dig deeper in this article > 5 Insights About Sourcing and Developing Strategic Partnerships You know that partnering with a contact center outsourcer is more than just signing on another vendor. But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward.

Contact Center 177

Contact Center Hospitality Article Customer Care 177

GetFeedback

OCTOBER 4, 2019

Product: Survey data also helps your product team create improved product roadmaps since feature requests are now based on customer expectations rather than educated guesses. The right option is the survey type that works for your particular use case.

Competitive Advantage 150

Competitive Advantage Touchpoint NPS Feedback 150

Customer Bliss

AUGUST 3, 2018

7 Customer Experience Insights You Can Apply to Your Organization. Here are some key takeaways and insights that we discussed regarding CX evolution: Employee experience is CX. Rob shares some responses from leaders who were at an NPS Loyalty Forum event (I was in attendance as well), where Rob asked the same question.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

ChurnZero

JANUARY 9, 2025

If you missed the event in Washington, D.C, With these criteria in mind, you can now define when they leave the party, or exit criteria , before moving on to the next phase (or evening event). 1: Define and apply your customer lens. As 6:00 PM is usually dinner time, offering more than appetizers would result in happier guests.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Marketing Competitive Advantage 52

Ecrion

FEBRUARY 20, 2020

Tracking, recording, and examining customer behavior provides valuable insight into how clients are interacting (or not interacting) with your brand. Key events in the buying process. Ask yourself why you’re creating a roadmap and what you hope to learn from it. Buyer motivation. Roadblocks and touchpoints.

Customer Journey Mapping 103

Customer Journey Mapping Customer Journey Touchpoint Roadmap 103

QuestionPro Audience

APRIL 16, 2018

Having said that, market research tends to get overlooked in the event space. It’s time to dust off the usual signage, call an event provider for a booth, and send out the team with product samples. Any event should be well-researched, new or reoccurring. Any event should be well-researched, new or reoccurring.

Events 60

Events Multi-Channel Social Media Roadmap 60

BirdEye

SEPTEMBER 20, 2024

To help businesses address these challenges, Birdeye also unveiled two AI products – Insights AI and Competitors AI – to empower local brands with generative AI insights and actionable recommendations to surpass competitors and establish market dominance. On the business side, AI works across our operations.

2024 59

2024 Insights Healthcare Social Media 59

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Check all the great photos from the event. Raffles galore! A huge shout out to everyone involved in making Tropisueño VIP Lounge during Dreamforce a reality. Hope to see you all next year!

Contact Center 78

Contact Center 2019 Roadmap Leadership 78

BlueOcean

MARCH 14, 2024

Dig deeper in this article > 5 Insights About Sourcing and Developing Strategic Partnerships You know that partnering with a contact center outsourcer is more than just signing on another vendor. But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward.

Contact Center 156

Contact Center Hospitality Article Customer Care 156

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Generating & Using Customer Insights.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Are you holding a user event? Set up an in-app engagement for users within a radius of the event urging them to register. How do you prioritize your product roadmap?

Roadmap 89

Roadmap Demo Feedback Engagement 89