Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Could you please share what leading the insights team encompassed? Interview with Arianna McClain, Director of UX at Cruise. Alyona: Awesome.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Could you please share what leading the insights team encompassed? How did you get into this exciting field?

Roadmap 63

Roadmap Insights User Experience Definition 63

InMoment XI

APRIL 26, 2022

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. However, intelligence and roadmaps are only half the battle; taking action is imperative to actually making your experiences more inclusive.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

Retently

SEPTEMBER 3, 2024

As a leader in customer satisfaction tools, we provide businesses with the means to gather, analyze, and act on critical insights that drive loyalty and growth. From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you.

B2B 158

B2B NPS Demo Feedback 158

SurveySparrow

JANUARY 4, 2024

It’s your data roadmap, making navigation a breeze. It’s like having a visual roadmap to guide your marketing decisions. Key Features Trend Focus with Total Insight: They track trends like line charts and emphasize the total impact. Key Features Three-Dimensional Insight: Bubbles introduce a third dimension.

Insights 52

Insights Roadmap Sales Information 52

Totango

APRIL 12, 2022

To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit. Let’s take a look at her top 10 insights. Top 10 Insights from Customer Success Executives. has a roadmap, a backlog, iterations, and new releases.In

2022 85

2022 Customer Success Insights Customer Journey 85

CSM Magazine

JANUARY 24, 2023

Driving success for their product starts by ensuring that they fully understand customer needs and ensuring that they take continuous feedback from customers for their roadmaps. These approaches thus often fail to capture the full spectrum of feedback and do not deliver real-time, reliable, and actionable insights.

Insights 52

Insights Management Roadmap Feedback 52

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Although these providers likely offer more capabilities than you need for just mapping, they can be used alongside your mapping technology to ensure you’re working with your full customer data and insights.

Customer Journey Mapping 162

Customer Journey Mapping Customer Journey Multi-Channel Roadmap 162

CSM Magazine

MARCH 3, 2021

Service optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information—across all disciplines and teams—to provide real business efficiency and optimal service delivery. To view this free educational event, please click here.

B2B 105

B2B Roadmap 2003 Competitive Advantage 105

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Events 59

BirdEye

JULY 15, 2024

At this entirely free-to-attend conference, you’ll learn how BirdAI , Birdeye’s advanced AI platform, can transform your online presence, supercharge your social media strategies, and enhance customer experiences with insights and competitive intel.

2024 59

2024 Social Media 2023 Events 59

InMoment XI

JULY 13, 2022

Reading through detractor feedback, you’ll gain insights into why they wouldn’t recommend you and be able to adjust accordingly. Feed this data back into your product roadmap and to your sales team. One such example might be providing access to your product roadmap as part of an advisory council. 5: Thank Respondents.

Net Promoter Score 368

Net Promoter Score Customer Retention NPS Social Media 368

Lithium

JUNE 4, 2024

Marketing Mastering global content strategy: Insights from Target, SAP Concur, and GM Learn to refine your marketing strategy by examining how three leading brands—General Motors, SAP Concur, and Target—have elevated their global content planning. Release Notes In this release, we've provided several updates to Events and resolved some bugs.

2024 52

2024 Webinar Roadmap Events 52

InMoment XI

OCTOBER 3, 2024

To increase customer retention, make sure you have dedicated resources to responding to customers and identifying actionable insights from customer feedback. With InMoment’s customer experience platform , you can not only respond to reviews, you can get actionable insights from that data.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

BlueOcean

MARCH 14, 2024

Dig deeper in this article > 5 Insights About Sourcing and Developing Strategic Partnerships You know that partnering with a contact center outsourcer is more than just signing on another vendor. But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward.

Contact Center 177

Contact Center Hospitality Article Customer Care 177

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Generating & Using Customer Insights.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

BlueOcean

MARCH 14, 2024

Dig deeper in this article > 5 Insights About Sourcing and Developing Strategic Partnerships You know that partnering with a contact center outsourcer is more than just signing on another vendor. But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward.

Contact Center 156

Contact Center Hospitality Article Customer Care 156

Experience Investigators by 360Connext

AUGUST 22, 2023

Usually, this means they collect all sorts of customer insights through surveys and user reviews to better understand their experience. They empower their entire company to act on those insights and then seek to understand their customers all over again. They might even proclaim to put customers first or be customer-centric.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

QuestionPro Audience

APRIL 16, 2018

Having said that, market research tends to get overlooked in the event space. It’s time to dust off the usual signage, call an event provider for a booth, and send out the team with product samples. Any event should be well-researched, new or reoccurring. Any event should be well-researched, new or reoccurring.

Events 60

Events Multi-Channel Social Media Roadmap 60

Retently

FEBRUARY 21, 2024

surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Webinars & Events Some event areas are limited to Khoros customers only.

2022 52

2022 Roadmap ROI Social Media 52

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. Were you unable to make the event? We’ve put together our favourite highlights from our recent event. Our very own Dave Ascott kicked off the night as moderator introducing the first speaker Mike Stevens, founder of Insight Platforms.

Events 40

Events 2018 Customer Centricity Roadmap 40

Retently

JULY 8, 2024

Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score. This qualitative feedback provides valuable insights into what you’re doing right and what needs improvement. Sorting through this data to find actionable insights can be challenging.

Touchpoint 78

Touchpoint NPS Net Promoter Score Feedback 78

Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

2023 52

2023 Innovation Roadmap Events 52

Gainsight

JANUARY 6, 2023

Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Five Tracking Measurements to Help Build a Better Data-Driven Product Roadmap. The Enterprise Roadmap to Data-Driven Multi-Product Growth.

2023 52

2023 Roadmap Webinar Metrics 52

Gainsight

NOVEMBER 21, 2023

In this customer spotlight, we delve into Autodesk’s journey of implementing targeted in-app feedback surveys, powered by Gainsight, to bridge this gap and gain profound insights into their users’ desires. This generated contextual insights. The Results?

Feedback 52

Feedback Roadmap Entertainment Insights 52

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX.

2023 52

2023 Events E Commerce Blog 52

Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Best practices for product roadmaps. Get on track. And get ahead of the pack.

2022 59

2022 Roadmap Events Connections 59

Experience Investigators by 360Connext

JUNE 22, 2021

Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. This type of data will offer some insight into where to prioritize efforts to keep those customers from drifting away! Those post-event surveys can also be a great place to look for what customers are missing.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. creating a customer advisory board to collect customer insights. Product roadmapping. How do they work? Back to Top.

Roadmap 118

Roadmap Feedback B2B Interaction 118

Confirmit

MAY 29, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

Consumers 40

Consumers Insights Webinar Hospitality 40

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Deep listening and insights lead the way this year. Download the report today to get the full story.

2022 52

2022 Social Media 2023 Roadmap 52

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. Many companies aim to make data-driven decisions, but it’s challenging when insights are buried across multiple feedback channels and data sources.

2024 52

2024 Customer Success Sports Leadership 52

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. Many companies aim to make data-driven decisions, but it’s challenging when insights are buried across multiple feedback channels and data sources.

2024 52

2024 Customer Success Sports Leadership 52

Gainsight

JULY 10, 2023

By sharing insights, data, and customer feedback, digital scale programs can minimize the risk of overwhelming customers with redundant information. Planning Your Digital CS Roadmap AuditBoard is continuously enhancing its customers’ experience by expanding its scale programs.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Confirmit

MAY 16, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

Consumers 40

Consumers Insights Webinar Hospitality 40

Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources.

2021 52

2021 Roadmap Webinar Leadership 52