Retently

SEPTEMBER 3, 2024

As a leader in customer satisfaction tools, we provide businesses with the means to gather, analyze, and act on critical insights that drive loyalty and growth. From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you.

B2B 152

B2B NPS Demo Feedback 152

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. This is still an in-person event. Date : July 28, 2020.

Events 52

Events 2020 Workshop Roadmap 52

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Could you please share what leading the insights team encompassed? How did you get into this exciting field?

Roadmap 63

Roadmap Insights User Experience Definition 63

CSM Magazine

MARCH 3, 2021

Service optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information—across all disciplines and teams—to provide real business efficiency and optimal service delivery. To view this free educational event, please click here.

B2B 105

B2B Roadmap 2003 Competitive Advantage 105

Customer Bliss

AUGUST 15, 2017

She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. She is a regular speaker at CX events and conferences across Europe. Gather insights. The Capabilities. Customer strategy. Measurement. Design Thinking Method.

Travel 204

Travel Hotels 2010 Customer Journey 204

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Could you please share what leading the insights team encompassed? Interview with Arianna McClain, Director of UX at Cruise. Alyona: Awesome.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Integrity Solutions

SEPTEMBER 23, 2021

For organizations invest in sales training it’s often a miss when they don’t couple to that coaching or a process to support that learning event organizationally that says “we see potential in what you’re doing. The post A Roadmap For Value Based Selling appeared first on Integrity Solutions.

Roadmap 70

Roadmap Sales Leadership Insights 70

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Although these providers likely offer more capabilities than you need for just mapping, they can be used alongside your mapping technology to ensure you’re working with your full customer data and insights.

Customer Journey Mapping 162

Customer Journey Mapping Customer Journey Multi-Channel Roadmap 162

Totango

APRIL 12, 2022

To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit. Let’s take a look at her top 10 insights. Top 10 Insights from Customer Success Executives. has a roadmap, a backlog, iterations, and new releases.In

2022 85

2022 Customer Success Insights Customer Journey 85

InMoment XI

OCTOBER 3, 2024

To increase customer retention, make sure you have dedicated resources to responding to customers and identifying actionable insights from customer feedback. With InMoment’s customer experience platform , you can not only respond to reviews, you can get actionable insights from that data.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

GetFeedback

FEBRUARY 18, 2019

Based on what you hear, you may be able to provide education about features they missed, show them how to use your product or service in a better way, or give them insight into upcoming roadmap items that will address their needs. You can read more about them on our blog!

NPS 199

NPS Net Promoter Score Reference Feedback 199

BlueOcean

MARCH 14, 2024

Dig deeper in this article > 5 Insights About Sourcing and Developing Strategic Partnerships You know that partnering with a contact center outsourcer is more than just signing on another vendor. But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward.

Contact Center 177

Contact Center Article Hospitality Customer Care 177

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. creating a customer advisory board to collect customer insights. Product roadmapping. How do they work? Back to Top.

Roadmap 118

Roadmap Feedback B2B Interaction 118

Experience Investigators by 360Connext

AUGUST 22, 2023

Usually, this means they collect all sorts of customer insights through surveys and user reviews to better understand their experience. They empower their entire company to act on those insights and then seek to understand their customers all over again. They might even proclaim to put customers first or be customer-centric.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

GetFeedback

OCTOBER 4, 2019

Product: Survey data also helps your product team create improved product roadmaps since feature requests are now based on customer expectations rather than educated guesses. The right option is the survey type that works for your particular use case.

Competitive Advantage 150

Competitive Advantage Touchpoint NPS Feedback 150

Customer Bliss

AUGUST 3, 2018

7 Customer Experience Insights You Can Apply to Your Organization. Here are some key takeaways and insights that we discussed regarding CX evolution: Employee experience is CX. Rob shares some responses from leaders who were at an NPS Loyalty Forum event (I was in attendance as well), where Rob asked the same question.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

BlueOcean

MARCH 14, 2024

Dig deeper in this article > 5 Insights About Sourcing and Developing Strategic Partnerships You know that partnering with a contact center outsourcer is more than just signing on another vendor. But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward.

Contact Center 156

Contact Center Article Hospitality Customer Care 156

Ecrion

FEBRUARY 20, 2020

Tracking, recording, and examining customer behavior provides valuable insight into how clients are interacting (or not interacting) with your brand. Key events in the buying process. Ask yourself why you’re creating a roadmap and what you hope to learn from it. Buyer motivation. Roadblocks and touchpoints.

Customer Journey Mapping 103

Customer Journey Mapping Customer Journey Touchpoint Roadmap 103

QuestionPro Audience

APRIL 16, 2018

Having said that, market research tends to get overlooked in the event space. It’s time to dust off the usual signage, call an event provider for a booth, and send out the team with product samples. Any event should be well-researched, new or reoccurring. Any event should be well-researched, new or reoccurring.

Events 60

Events Multi-Channel Social Media Roadmap 60

BirdEye

SEPTEMBER 20, 2024

To help businesses address these challenges, Birdeye also unveiled two AI products – Insights AI and Competitors AI – to empower local brands with generative AI insights and actionable recommendations to surpass competitors and establish market dominance. On the business side, AI works across our operations.

2024 59

2024 Insights Healthcare Social Media 59

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Check all the great photos from the event. Raffles galore! A huge shout out to everyone involved in making Tropisueño VIP Lounge during Dreamforce a reality. Hope to see you all next year!

Contact Center 78

Contact Center 2019 Roadmap Leadership 78

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Generating & Using Customer Insights.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Include a blog section for sharing restaurant news, events, and culinary content. Create engaging posts about daily specials, events, and promotions.

Social Media 97

Social Media Books Demo Events 97

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Are you holding a user event? Set up an in-app engagement for users within a radius of the event urging them to register. How do you prioritize your product roadmap?

Roadmap 89

Roadmap Demo Feedback Engagement 89

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. If you’re already signed up for emails from Teleopti, there’s no need to re-subscribe to continue receiving valuable WFM and CX Intelligence insights.

Brands 88

Brands White Paper Social Media Webinar 88

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. Were you unable to make the event? We’ve put together our favourite highlights from our recent event. Our very own Dave Ascott kicked off the night as moderator introducing the first speaker Mike Stevens, founder of Insight Platforms.

Events 40

Events 2018 Customer Centricity Roadmap 40

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Data is highlighted as the cornerstone of competitive advantage.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

SurveySparrow

JANUARY 4, 2024

It’s your data roadmap, making navigation a breeze. It’s like having a visual roadmap to guide your marketing decisions. Key Features Trend Focus with Total Insight: They track trends like line charts and emphasize the total impact. Key Features Three-Dimensional Insight: Bubbles introduce a third dimension.

Insights 52

Insights Roadmap Sales Information 52

Call Experts

OCTOBER 5, 2023

Gathering Valuable Insights Call centers generate a wealth of data and customer feedback. Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Disaster Recovery and Redundancy Unforeseen events can disrupt operations.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Retently

FEBRUARY 21, 2024

surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Events 59

Thematic

DECEMBER 5, 2018

Customer professionals said their biggest barrier was the inability of translating customer insights into business operations. This technique provides insight into what has happened historically and will provide you with patterns and trends to be able to investigate the detail. Develop a data roadmap and stick to it.

Customer Retention 96

Customer Retention Competitive Advantage 2017 2014 96

CSM Magazine

JANUARY 24, 2023

Driving success for their product starts by ensuring that they fully understand customer needs and ensuring that they take continuous feedback from customers for their roadmaps. These approaches thus often fail to capture the full spectrum of feedback and do not deliver real-time, reliable, and actionable insights.

Insights 52

Insights Management Roadmap Feedback 52

Retently

MARCH 5, 2024

Using our tips as a roadmap, you can fine-tune your interactions to ensure they’re effective and resonate well with your clients. Make sure to recognize the honest feedback the customer provides and convey appreciation for their insights. If you have any more insights or stories to share, we’d love to hear them.”

Feedback 140

Feedback Social Media Customer Satisfaction Loyalty 140

Thematic

MAY 22, 2019

And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps. Raj Sivasubramanian, the Customer Experience Insights Manager at Airbnb started using video during meetings with stakeholders on the product team.

2019 97

2019 ROI Metrics Hospitality 97

BirdEye

JULY 15, 2024

At this entirely free-to-attend conference, you’ll learn how BirdAI , Birdeye’s advanced AI platform, can transform your online presence, supercharge your social media strategies, and enhance customer experiences with insights and competitive intel.

2024 59

2024 Social Media 2023 Events 59

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. If you’re already signed up for emails from Teleopti, there’s no need to re-subscribe to continue receiving valuable WFM and CX Intelligence insights.

White Paper 76

White Paper Social Media Webinar 2020 76