Remove Events Remove Insights Remove Roadmap
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CX Reports That Get Noticed: How to Create Actionable Insights for Stakeholders

Retently

Key metrics to include (or skip) Actionable insights that go beyond the data and help drive real improvements. Ideal for customer support & CX managers who need real-time insights to prevent issues from escalating. Helps align CX insights with product, marketing, and logistics teams to drive bigger-picture improvements.

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From Cost Center to Revenue-Driver: Rethinking the Call Center Paradigm

InMoment XI

At times, even the insights that surfaced from customer-agent interactions can feel burdensomean endless inbox of problems to solve. With real-time access to this data, marketing and operations teams can act immediatelysending targeted offers, automating follow-up emails, or launching personalized ads based on these insights.

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Q3 Product Feature Highlights

InMoment XI

With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

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3 Things You Can Do Right Now to Create More Inclusive Employee & Customer Experiences

InMoment XI

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. However, intelligence and roadmaps are only half the battle; taking action is imperative to actually making your experiences more inclusive.

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5 Ways to Leverage Net Promoter Score to Boost Customer Retention

InMoment XI

Reading through detractor feedback, you’ll gain insights into why they wouldn’t recommend you and be able to adjust accordingly. Feed this data back into your product roadmap and to your sales team. One such example might be providing access to your product roadmap as part of an advisory council. 5: Thank Respondents.

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How to Select the Best Customer Experience Management Software

InMoment XI

CXM software can also contribute to employee satisfaction by providing tools and insights to enhance their ability to serve customers effectively. Real-world experiences from businesses similar to yours can offer unparalleled insights into the platform’s practicality and effectiveness. Can We Review the 24-month Product Roadmap?

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Reduce Customer Churn: 5 Ways to Understand At-Risk Customers

Experience Investigators by 360Connext

Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. This type of data will offer some insight into where to prioritize efforts to keep those customers from drifting away! Those post-event surveys can also be a great place to look for what customers are missing.