Events Interaction Multi-Channel 
eglobalis
MARCH 30, 2025
Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. Companies usually collect feedback weeks or months after an interaction. Next: We look at how businesses are shifting to real-time feedback channels to address these shortcomings.)
InMoment XI
FEBRUARY 3, 2025
Conversational intelligence (CI) is making a big difference for countless growing and large businesses, helping them understand customer interactions at scale with a level of precision that seemed impossible just a few years ago. For example, say a community discusses an upcoming neighborhood-wide event on social media.
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InMoment XI
NOVEMBER 14, 2024
Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Multi-Platform Coverage Online conversations happen across multiple platforms.
InMoment XI
OCTOBER 10, 2024
Social media usage is growing every year, and the rate at which consumers are using social media to interact with brands is increasing with it. Social media management is important because social media is one of the main ways that consumers interact with your brand. What is Social Media Management?
Retently
JANUARY 13, 2025
Key Takeaways CES is a critical metric for understanding how easy or difficult it is for customers to interact with your business. Deploy CES surveys at strategic moments, like after a support interaction or checkout, to capture honest, actionable feedback when the experience is fresh in the customers mind. NPS looks at loyalty.
Interactions
FEBRUARY 6, 2025
The complexity of insurance interactions Insurance, by nature, is driven by complex transactions, from signing up for a new policy to making a claim. This low frequency contact, coupled with the relative ease of switching insurers, puts tremendous pressure on insurance carriers to get every interaction right.
Joe Rawlinson
NOVEMBER 3, 2024
It focuses on making each interaction impactful. Companies today are leveraging a range of technologies to streamline these interactions. This is especially beneficial for high-traffic retail stores or promotional events. It channels quick data capture into your backend management systems.
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