Optimove

DECEMBER 19, 2023

This not only improves higher margin sales conversion rates — it also drives loyalty and increases lifetime customer value. Geographic Segmentation Geographic segmentation targets specific locations for promotions or events, optimizing local marketing efforts.

E Commerce 59

E Commerce E-support Download Lifetime Customer 59

Bold360

MARCH 26, 2020

Employees and customers are turning to self-service tools, in the form of chats, messaging and conversational bots, so you’ll need to enable these tools in order to deliver great CX and EX while reducing legacy dependencies on brick-and-mortar and live events that aren’t feasible in a time of social distancing.

Engagement 66

Engagement Call Center Lifetime Customer Customer Engagement 66

CSM Magazine

AUGUST 31, 2018

A natural collection of Customer Journeys over the life of the customer relationship. Other common terms include: cradle-to-grave relationship, end-to-end relationship, customer for life experience, and lifetime customer connection. The Customer Journey. The Service Transaction. See #4 below.).

Customer Journey Mapping 69

Customer Journey Mapping Customer Journey Net Promoter Score Culture 69

Totango

JANUARY 22, 2018

She is currently the Head of the Global Customer Success & Services organization at Slack, where she is responsible for ensuring customers realize the type of business value from Slack that drives lifetime customer loyalty. Tickets are limited and we will definitely sell out before the event. Register today ! .

2018 48

2018 Customer Success 2011 Lifetime Customer 48

Totango

SEPTEMBER 19, 2019

You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Doing so will help you raise satisfaction rates and cultivate lifetime customers. Customer-centric uses of data help ensure every employee knows their role and what information to gather. Customer feedback.

Customer Centricity 59

Customer Centricity Lifetime Customer Customers Events 59

Totango

OCTOBER 8, 2019

It is important to focus on the future because that’s where the bulk of lifetime customer value lies, for both you and your customer. The dominant subscription model spreads recurring revenue out over years of renewal rather than concentrating it on a single sales event. Look Toward the Future.

Customer Success 60

Customer Success Lifetime Customer Metrics Customers 60

Bold360

MARCH 29, 2021

We’ve witnessed dramatic, rapid shifts in preferred customer engagement channels at a time of social distancing and people working (and doing nearly everything else) from home. 3 Big Trends in Customer Engagement . In the end, it’s about the customer experience, enabling customers to choose how and when they want to engage with you.

Call Center 52

Call Center Customer Relationship Management Lifetime Customer Customer Relationships 52

Up Your Service

AUGUST 9, 2018

A natural collection of Customer Journeys over the life of the customer relationship. Other common terms include: cradle-to-grave relationship, end-to-end relationship, customer for life experience, and lifetime customer connection. The Customer Journey. The Service Transaction. See #4 below.).

Customer Journey Mapping 45

Customer Journey Mapping Customer Journey Net Promoter Score Culture 45

Up Your Service

AUGUST 9, 2018

A natural collection of Customer Journeys over the life of the customer relationship. Other common terms include: cradle-to-grave relationship, end-to-end relationship, customer for life experience, and lifetime customer connection. The Customer Journey. The Service Transaction. See #4 below.).

Customer Journey Mapping 40

Customer Journey Mapping Customer Journey Net Promoter Score Culture 40

SurveySensum

JULY 14, 2020

With over 25 years of transforming customer and employee experiences working in and with startups, mid-size, and Fortune 100 companies. She speaks on CX at industry events and consults companies to support and educate them as they build or enhance their customer experience practices. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Confirmit

FEBRUARY 27, 2020

I’ve been lucky enough to take part in a number of industry awards events over the last couple of years. But I’ll be honest, the idea of networking is enough to send me reaching for the nearest gin (I have found this to be tricky at breakfast events, in particular). Are customers spending more?

Lifetime Customer 52

Lifetime Customer Events Reference Books 52

SmartKarrot

JUNE 10, 2020

More importantly, the customer should be the Centre of focus, and your actions are dependent on understanding the customer. Also remember that the bulk of a lifetime customer’s value lies in the future. Get the Right Tool.

Customer Success 10

Customer Success Metrics Lifetime Customer Social Media 10

SmartKarrot

JANUARY 5, 2021

Designated as one of the top 2018, 2017, and 2016 CS influencers and strategists, she fuels her passion by helping companies build high-yielding customer lifecycles and by educating individuals about emotional intelligence. An avid speaker and writer, Emilia has addressed several professionals at various events and summits.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21