eglobalis

MARCH 30, 2025

The Limitations of Traditional Customer Surveys For decades, companies have relied on periodic surveys like NPS and CSAT to gauge customer satisfaction and loyalty. Companies in telecom, utilities, and finance are leading the way by harnessing their vast data to predict outcomes like churn (customer defection), loyalty, or lifetime value.

Banking 326

Banking NPS B2B Social Media 326

InMoment XI

OCTOBER 25, 2024

It boosts customer trust and loyalty. Host Special Events Special events and promotions are a great way to drive customer interest and boost your reputation. An event like this helps you generate public interest in your brand, as customers love creative events that contribute to a good cause.

Feedback 195

Feedback Management Social Media 2024 195

CSM Magazine

FEBRUARY 6, 2025

Why Personalized Merchandise Matters for Customer Loyalty Adds a Personal Touch Personalized merchandise resonates on an emotional level. Deepens Relationships Offering personalized items as rewardswhether after a purchase, during events, or even as part of a loyalty program creates a memorable moment for customers.

Loyalty 52

Loyalty Loyalty Programs Social Media Events 52

eglobalis

JULY 31, 2024

By understanding and leveraging MarTech, businesses in this region can achieve unparalleled customer satisfaction, expansion and loyalty. By leveraging these MarTech solutions or the many others available, businesses can significantly enhance their customer experience, drive engagement, and foster loyalty across diverse markets.

Customer Experience 434

Customer Experience Social Media 2024 B2B 434

Retently

NOVEMBER 29, 2024

A positive first impression can set the stage for long-term loyalty, while a negative one may lead to customers walking away without giving you a second chance. Consider this: 48% of consumers say their first purchase or experience with a brand determines their long-term loyalty. And those initial feelings aren’t fleeting.

Events 120

Events Feedback Interaction E-support 120

BlueOcean

DECEMBER 13, 2022

Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? loyalty programs on average. Ulta tells a similar story— 95% of their revenue comes from their loyalty program members. The data is clear—loyalty pays… but it is often harder to achieve than it looks.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Experience Investigators by 360Connext

OCTOBER 2, 2014

We feel valued and provide loyalty in return. There will be many online and in-person events, so everyone can celebrate! Online events. There’s a huge global lineup of online CX Day events including webinars, Google Hangouts and Twitter chats throughout the day. Local Networking Events. Register here.

Customer Experience 297

Customer Experience 2012 2013 2014 297

InMoment XI

MARCH 16, 2022

After all, issues like the pandemic are global occurrences, so how else can you make sense of such an event except by looking at that level of scale? CX Trend #3: New Loyalty Indicators & Drivers Are Emerging. What experience elements would most impact a consumer’s loyalty? Capitalizing on CX Trends Across the Globe.

2022 370

2022 Social Media Consumers Loyalty 370

InMoment XI

OCTOBER 23, 2024

Consistently providing exceptional service can strengthen loyalty and reduce the likelihood of customers looking elsewhere. The following steps can help improve CX in this area to enhance both satisfaction and loyalty: Make it easier for customers to manage their accounts. This approach is crucial for driving loyalty.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

JANUARY 25, 2022

Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. One of the hard truths about The Great Resignation is that many departing employees feel that their former organizations lacked a supportive workplace culture.

Engagement 397

Engagement Culture Document Employee Experience 397

Experience Investigators by 360Connext

NOVEMBER 20, 2014

At DoubleDutch , we create mobile applications for thousands of events annually, so pretty much every customer has the potential to substantively increase CLTV (customer lifetime value) for the company. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

Experience Investigators by 360Connext

JANUARY 23, 2015

After presenting on this topic for groups like WOMMA (Word of Mouth Marketing Association) and OMI (Online Marketing Institute) as well as a popular topic at conferences and corporate events, we decided to present to you, our community! Join Jeannie for this special live event to learn more. It''s FREE! Care to join us?

Customer Care 299

Customer Care Social Media Marketing Webinar 299

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59

delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

Events 100

Events Feedback Net Promoter Score Touchpoint 100

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. Event success hinges on various factors like effective networking, content relevance, and the likelihood of attendees returning.

Events 96

Events Feedback Insights Presentation 96

GetFeedback

SEPTEMBER 20, 2019

NPS, CES, and CSAT are customer loyalty metrics. They’re used to measure the level of loyalty that a customer has toward your brand. Today, we’ll discuss the three most popular customer loyalty metrics that fall under the structured category—NPS, CES, and CSAT—and the role that each should play in your CX strategy.

NPS 278

NPS Metrics Net Promoter Score Effort Score 278

Experience Investigators by 360Connext

JUNE 22, 2021

There is often a love story in the beginning, and then throughout the relationship the love and even loyalty can wane and drift. In one research study published by the International Journal of Applied Business and Economic Research , Gurpreet Singh, Inderpal Singh and Sandeep Vij identified four antecedents to customer loyalty.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Experience Investigators by 360Connext

OCTOBER 9, 2014

In Chicago, I was happy to be a part of the celebration, as one of the Customer Experience Professionals Association local networking events happening simultaneously around the world. In fact, the Chicago CX Day event was hosted by KSM media. Customer experience as an industry is still in its infancy.

Social Media 279

Social Media Customer Experience Professionals Consulting Events 279

Experience Investigators by 360Connext

MARCH 5, 2015

We disappoint when we don’t show up for someone’s big event. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Blog Customer Engagement Customer Experience customer service Featured brand promise communication feedback linkedin loyalty'

Customer Service 274

Customer Service Sports Social Media Communication 274

InMoment XI

OCTOBER 10, 2024

These benefits, ranked in order of agreement are: Increased brand awareness Increased traffic Lead generation Customer loyalty Revenue growth These benefits represent the importance of social media marketing and the need for dedicated social media management.

Social Media 195

Social Media Management 2024 Multi-Channel 195

BirdEye

FEBRUARY 5, 2025

These are proven strategies, not just ideas, to help you attract customers, increase loyalty, and increase diners to your restaurants. Real-time connection builds loyalty: Use direct messages to engage with customers, respond to queries, and create a strong connection with your desired audience. Make it count.

Social Media 104

Social Media Marketing Metrics Events 104

Retently

JANUARY 13, 2025

CES helps you understand if youre delivering on that promise of ease, which directly impacts loyalty and long-term growth. Reducing effort directly boosts satisfaction, loyalty, and repeat business. NPS looks at loyalty. Make their lives easier, and theyll reward you with loyalty. Low scores? CSAT measures satisfaction.

Measurement 116

Measurement Effort Score Multi-Channel Net Promoter Score 116

Experience Investigators by 360Connext

OCTOBER 6, 2014

So I decided to have some fun today and let you know why I am so passionate about this subject, plus fill you in on a few really amazing events coming up. Don’t miss Jeannie at these CX Day events: CXPA Chicago Local Networking Event Beginning a 5:30 PM CT (Come join us! I hope you’ll join us. CX Day 2014.

Customer Experience 289

Customer Experience Social Media 2014 Events 289

BlueOcean

OCTOBER 30, 2024

How will my customers’ brand loyalty be affected by this transition? This is particularly true if your service or product is ever affected by seasons, holidays, natural disasters, or other events. How can you know if your brand’s voice will be carried across all mediums of customer support?

Contact Center 156

Contact Center Culture 2025 Customer Service 156

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. The goal of a CX program is to identify and analyze key CX improvement opportunities and establish long-term customer loyalty.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

BirdEye

JANUARY 24, 2025

Deliver exceptional experiences Trust is the foundation of every great customer relationship, and exceptional service doesnt just make customers happyit creates a sense of pride and loyalty that compels them to leave positive reviews. Leverage AI to publish content when its most likely to perform well.

Social Media 52

Social Media Loyalty Feedback Customer Journey 52

Bill Quiseng

MAY 24, 2023

If you want to drive customer loyalty, you cannot see customer service training as attending only one finite event, but rather you must see this as a participant in a continuous process. # # # Just a little over a year ago, I authored a blog post that implied that customer service training is good, not better, just average.

Events 113

Events Customer Service Customer Service Training Customer Care 113

TechSee

OCTOBER 22, 2024

Provide them with opportunities to learn about the latest trends and technologies, and reward the standouts with trips to conferences or industry events. Enhanced customer experience: providing faster and more efficient service improves customer experience and builds loyalty.

Technology 109

Technology Download Customer Satisfaction Culture 109

Experience Investigators by 360Connext

MAY 23, 2019

Enterprise software giant, SAP, hosted two remarkable, concurrent events in May and I was lucky to be a part of them, thanks to partnerships with SAP Litmos and SAP. That theme came across loud and clear throughout the rest of the SAP CX Live and SAPPHIRE NOW events. They expected technology to bring them directly to these events.

Insights 40

Insights Net Promoter Score Social Media Events 40

InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event. With the right tools and mindset, you can enhance every interaction and unlock the revenue potential of every customer call.

Call Center 195

Call Center Contact Center Social Media Apparel 195

Experience Investigators by 360Connext

MAY 20, 2015

They are the ones who are willing to invest in long-term loyalty for even longer-term business success. Need a speaker for your corporate event or conference? Training, online events and webinars. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Retently

OCTOBER 16, 2024

This is particularly useful for tracking Net Promoter Score (NPS) , as it allows you to capture a precise measure of customer loyalty at a glance. Post-Event Feedback (Conferences, Webinars, Workshops) After hosting events like webinars or conferences, follow-up emails are commonly sent to attendees.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

ShepHyken

JANUARY 28, 2025

Customer Loyalty Programs Create Loyal Customers: Loyalty programs are usually about points, perks and discounts. Customer Training Is a One-Time Event: Many companies include a customer service training module in their onboarding. In reality, they are marketing programs that do a great job of bringing customers back.

Loyalty Programs 95

Loyalty Programs Customer Service Training Workshop Culture 95

ShepHyken

FEBRUARY 9, 2025

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. Number three is my favorite: Invest in CX, and Brand Loyalty will pay you back. Yes, repeat business and loyalty (and more good results) can come from investing in the customer experience.

2025 75

2025 Article Customer Service Sports 75

Joe Rawlinson

NOVEMBER 3, 2024

Card scanning solutions not only make these processes more efficient but also significantly boost client satisfaction and loyalty. This further boosts customer loyalty and encourages repeat purchases. This is especially beneficial for high-traffic retail stores or promotional events.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

InMoment XI

JUNE 28, 2022

With these additions and updates, organizations will be empowered to acquire new customers, retain and increase loyalty of existing customers, and drive improved business performance—all within one seamlessly integrated platform. Want to know what’s new?

2022 74

2022 Feedback 2021 Technology 74

ShepHyken

OCTOBER 20, 2024

That’s a pretty serious mission, but they have plenty of fun events to raise funds for that serious and important cause. Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty. Anything less than meeting those higher expectations results in reduced loyalty.

Article 78

Article 2024 Customer Service 2025 78