BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Include a blog section for sharing restaurant news, events, and culinary content. Create engaging posts about daily specials, events, and promotions.

Social Media 97

Social Media Books Demo Events 97

Thematic

MARCH 30, 2025

The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. The right strategy will help you improve customer loyalty metrics. A public feedback roadmap helps keep users informed as their suggestions move from idea to implementation. What would help them?

Feedback 62

Feedback Roadmap NPS Loyalty 62

Chattermill

JUNE 3, 2019

Customer Experience Measurement: Which Metrics Should You Focus On? In this article, we'll guide you through the various customer experience metrics and how best to measure and optimise your customer experience. customer experience metrics. Why measuring customer experience metrics matter. by Sam Frampton. on 4 Jun 2019.

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85

CSM Magazine

DECEMBER 9, 2024

This approach has already helped organisations achieve significant improvements in key metrics such as first-contact resolution rates, average handling times, and customer satisfaction scores. On Thursday, December 12th, we’ll aim to provide attendees with practical strategies for successful cloud CX transformation.

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

InMoment XI

OCTOBER 3, 2024

Your customer retention rate is an important metric. Improve Customer Experience Metrics Another strategy to improve customer retention is by improving other customer experience metrics surrounding customer retention. This could include discounts, priority access to new features or products, or invitations to exclusive events.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Customer Bliss

AUGUST 3, 2018

Unfortunately, in some places, there’s still a lack of trust in the metrics and cost-benefit analysis that experience officers are putting against investments they’re proposing to the C-Suite. Metrics tools are great but don’t forget about the human element. There’s still a need to raise the game on the science.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Integrity Solutions

SEPTEMBER 23, 2021

And they become “Net promoters” of your organization—a key metric correlated with sustained, profitable growth. The post A Roadmap For Value Based Selling appeared first on Integrity Solutions. In order to realize this vision you need to have the following. Sustaining Your Value Based Selling Process.

Roadmap 70

Roadmap Sales Leadership Insights 70

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics 2014 Customer Success Blog 52

GetFeedback

FEBRUARY 18, 2019

Net Promoter Score (NPS) is a method to assess customer loyalty , and many businesses today consider it to be an important metric. Even in the event that a customer ends up churning, a follow-up conversation with them can at least leave them feeling heard and respected, increasing the likelihood that they’ll be back in the future.

NPS 199

NPS Net Promoter Score Reference Feedback 199

GetFeedback

OCTOBER 4, 2019

Product: Survey data also helps your product team create improved product roadmaps since feature requests are now based on customer expectations rather than educated guesses. The right option is the survey type that works for your particular use case.

Competitive Advantage 150

Competitive Advantage Touchpoint NPS Feedback 150

Pointillist

SEPTEMBER 26, 2018

But the majority are still not able to show how the customer experience metrics they collect directly impact business performance or how they are using them to improve customer experience. Take Direct Action Based on Your Customer Experience Metrics. b) Input for Product Development. Release a beta version and track the NPS for it.

Metrics 65

Metrics Net Promoter Score Customer Experience NPS 65

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics 2014 Customer Success Measurement 52

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics 2014 Measurement Blog 52

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Youll discover how to integrate platforms, track meaningful metrics, and build authentic connections that outlast fleeting digital fads. Use Google Posts to share promotions, updates, and events. Facebook Community-building, events, and brand storytelling.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

BirdEye

NOVEMBER 18, 2024

ROI measurement: Translate social engagement into concrete business metrics. Here’s your roadmap to successfully implementing AI in your social media strategy: 1. Audience behavior analysis: Discover what triggers your audience to engage more. Cross-platform scheduling: Deploy campaigns across networks in seconds, not hours.

Social Media 52

Social Media ROI Metrics Engagement 52

InteractionMetrics

FEBRUARY 20, 2025

At Interaction Metrics, we take a smarter approach. Thats where Interaction Metrics comes in! The result is a clear roadmap to improvement for your company. When you partner with Interaction Metrics , you get a third-party survey partner who removes bias and gives you honest, reliable data. The result?

NPS 52

NPS Net Promoter Score Customer Satisfaction Metrics 52

Experience Investigators by 360Connext

AUGUST 22, 2023

At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions. At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training.

Customer Experience 143

Customer Experience Customers Feedback Customer Centricity 143

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. General business metrics are important as well, so you can tie your activities back to overall company goals. READ THE GUIDE.

Metrics 65

Metrics Net Promoter Score Management NPS 65

NetBase

OCTOBER 12, 2018

Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. What’s trending?

Social Media 49

Social Media Metrics Webinar Airlines 49

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome.

Roadmap 63

Roadmap Insights Definition User Experience 63

Customer Bliss

MARCH 16, 2018

Especially in the early stages, make suggestions for meetings and events that the CCO should present at, participate in, or be invited to. Make it the first order of business to drive the metrics of customer loyalty and customer profitability. Incorporate part of your staff meetings to be facilitated by the CCO to drive the agenda.

Leadership 111

Leadership Engagement Chief Customer Officer Roadmap 111

Customer Bliss

NOVEMBER 15, 2018

1 – Look Deeper than Surface-Level Metrics. When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Co-op Financial is essentially a B2B, to C company.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Thematic

MAY 22, 2019

And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps. To demonstrate the customer experience ROI of new initiatives, the CX team must tie financial and operational metrics to CX projections. Beyond simple metrics.

2019 97

2019 ROI Metrics Hospitality 97

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Are you holding a user event? Set up an in-app engagement for users within a radius of the event urging them to register. How do you prioritize your product roadmap?

Roadmap 89

Roadmap Demo Feedback Engagement 89

Totango

MARCH 12, 2019

The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events. Follow a Roadmap Established by Customer Success Software. Document every customer interaction and automate tasks.

Roadmap 80

Roadmap Fashion Measurement Customer Success 80

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? So, started going to events. I met people.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

SurveySensum

FEBRUARY 27, 2024

eNPS: It is a metric used to measure employee loyalty and advocacy within an organization. Create Career Development Roadmaps A study by the Robert Walters Group found that 69% of millennials said career progression keeps them engaged at work. Host recognition events, ceremonies, or awards programs to honor outstanding achievements.

Metrics 52

Metrics Culture Demo Healthcare 52

Gainsight

NOVEMBER 9, 2022

The event theme “Together, We’re Unstoppable” came to life at the opening keynote by Nick Mehta, CEO of Gainsight. Net Revenue Retention: The One True Metric. “ We talked to investors and CEOs who said Net Revenue Retention is the most important metric for them this year. Pulse Europe 2022 is here!

2022 19

2022 Roadmap Customer Success Travel 19

CX Journey

MAY 5, 2015

In addition to the local networking events that local CXPA teams host around the country, this event is the annual membership gathering with an agenda filled with great speakers, awesome member-to-member exchanges of tools and ideas, awards, networking, and more. Doing so uncovered gaps in all areas.

Customer Experience 68

Customer Experience Government Events Presentation 68

ChurnZero

JULY 2, 2020

If a metric feels beyond their grasp and like something they can’t directly influence, then people become less and less invested in trying to do something about it. Because if you tie yourself to overall business P&L metrics, it makes so much more sense, and you can get so much more done. That can be the tricky part.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. We've introduced metrics for Events and new metrics for Ideas. Community Aurora 24.2

2024 52

2024 Social Media Roadmap Webinar 52

Gainsight

JANUARY 6, 2023

Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. Three Business Efficiency Metrics Every Product Manager Must Know. The Importance of a Data-Driven Product Roadmap. Five Tracking Measurements to Help Build a Better Data-Driven Product Roadmap.

2023 52

2023 Roadmap Webinar Metrics 52

Lithium

NOVEMBER 1, 2022

Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku brings a wealth of knowledge around how closely related the learning experience, and the community experiences are. They can also create significant value.

2022 52

2022 Roadmap ROI Social Media 52

Lithium

JULY 7, 2021

Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources. Advanced Care Analytics Save your spot July 29, 2021.

2021 52

2021 Roadmap Webinar Leadership 52

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only.

2021 52

2021 Webinar Events Download 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. Twitter ads and metrics can be viewed and filtered in the calendar, as well as in dashboards, data exports and custom metrics.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52